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3.8 out of 5

"Manager was great but was training 2 staff so service a little slow " More

By a verified traveller on Wed 30 Dec 2020

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Hotel Description

At New Orleans Hotel you'll be within steps of Lakes District Museum and Crown Range. Highlights at this inn include a restaurant, free self parking, and a bar/lounge.

Free WiFi, satellite TV, and coffee/tea makers are featured in all 9 rooms. Additionally, refrigerators, hair dryers, and phones are available. Housekeeping is available on request.

This business-friendly inn offers free WiFi in public areas, a terrace, and a fireplace in the lobby. Additionally, you'll find luggage storage. Each morning full breakfast is served between 9:00 AM and noon. There's also the convenience of free parking nearby.

Attractions within a 20-minute drive of this 3.5-star Arrowtown inn include Lake Wakatipu and Gibbston Valley Winery.

Basic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$87* Per night/room 9 May - 10 May

Basic Quadruple Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

New Orleans Hotel ratings based on 79 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for New Orleans Hotel

Everyone (35) Couples (36) Family (7)
4 out of 5

Posted by on 4 Mar. 2021

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4 out of 5
Manager was great but was training 2 staff so service a little slow

Posted by on 30 Dec. 2020

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4 out of 5
Brilliant location and very good rate. Nice staff and clean and tidy.

Posted by on 21 Sep. 2020

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2 out of 5
Room very average. Shower fluctuates too hot to too cold. Food very average.

Posted by on 22 Feb. 2020

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2 out of 5
The roof leeked water onto the carpet, the towel rails were coming off the wall there was exposed framing at top of shower the picture on website did not match the actual room,& the carpet smelled like old pub carpet. There was no attempt at repor apon check in & no real concern was given to my feedback to staff.

Posted by , from Hobart tasmania on 4 Feb. 2020

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4 out of 5
A lovely old hotel with lots of charm. The ground floor rooms could do with a little renovation though.

Posted by on 16 Jan. 2020

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2 out of 5
The room was a concrete bunker and several things were broken; towel rail, toilet paper holder, a hole in the wall of bathroom and bathroom door wouldn’t close. The room was airless so had to sleep with ranch door open.

Posted by on 12 Jan. 2020

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3 out of 5
Good value for money and with plenty of options for food and parking is out at the back of the hotel.

Posted by on 11 Jan. 2020

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4 out of 5
Great location in the centre of arrowtown, clean, tidy affordable accommodation

Posted by on 19 Nov. 2019

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4 out of 5
Room was warm and clean, great location. Wasnt noisey either which was good.

Posted by on 17 Nov. 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly New Orleans Hotel also features a terrace, a fireplace in the lobby, and ATM/banking services. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Arrowtown inn.

  • 9 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Fireplace in lobby
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (14.9 km / 9.3 mi)
  • Parking: Free self parking

Room Amenities

New Orleans Hotel offers 9 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 9:00 AM to noon.

New Orleans Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 11 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 11 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 20.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 12.00 and NZD 30.00 per person (approximately)
  • Crib (infant bed) fee: NZD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New
  • Hotel New Orleans
  • Hotel Orleans
  • New Orleans Hotel Inn
  • Orleans Hotel
  • Orleans New
  • New Orleans Hotel Arrowtown
  • New Orleans Arrowtown
  • New Orleans Hotel Arrowtown
  • New Orleans Hotel Inn Arrowtown

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.