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4.8 out of 5

" We really enjoyed our time at the Arrow Hotel, it is of a very high standard and in a very secluded position near the Arrow River, a perfect getaway! ... " More

By a verified traveller on Sat 27 Mar 2021

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Hotel Description

At The Arrow Hotel you'll be within just a 10-minute stroll of Crown Range and Arrowtown Chinese Settlement. Highlights at this hotel include in-room free WiFi and Smart TVs.

All 5 soundproofed rooms feature sofa beds, digital TV, and espresso makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators, microwaves, and room service. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Free bottled water, Netflix, and safes are also available.

Enjoy access to free bike rentals and mountain biking. Other amenities include free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an area shuttle.

Within a 20-minute drive of this 4-star Arrowtown hotel, attractions include Lake Wakatipu and Gibbston Valley Winery.

Hebe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$205* Per night/room 21 Apr. - 22 Apr.

ToiToi Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Birch Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Poplar Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Cherry Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Arrow Hotel ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Arrow Hotel

Everyone (3) Couples (7) Family (1)
5 out of 5
We really enjoyed our time at the Arrow Hotel, it is of a very high standard and in a very secluded position near the Arrow River, a perfect getaway! Being a 5 minute walk to Arrowtown, is a bonus, and we highly recommend this property

Posted by on 27 Mar. 2021

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5 out of 5
Lovely setting and just a stroll through the river walkway to the Arrowtown shops and cafes. Cosy underfloor heating, an impressive stand alone bath, a very comfortable bed and A nice touch with an in-room coffee maker (A good coffee)..... not sure you need anything else. We will go back.

Posted by , from Blenheim NZ on 3 Aug. 2020

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Comment from Hotel Management

15 Sep. 2020 by Dana

Carefully selected coffee! Appreciate it!

5 out of 5

Posted by on 17 Feb. 2019

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5 out of 5
We love our stay the host was so helpful letting us now were to go and eat and best places to see and the room was so comfortable we didn’t want to leave

Posted by on 15 Feb. 2019

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Comment from Hotel Management

13 Apr. 2019 by Marie Hemingway

Hi We are glad to hear you had a nice stay at The Arrow. Hope to host you again. Regards. Marie.

4 out of 5
Great hotel and wonderful location. Would definitely stay again.

Posted by on 21 Jan. 2018

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Comment from Hotel Management

26 Jan. 2018 by Rebecca

Thank you!

5 out of 5

Awesome private hotel

Pros: Enjoyed the unique character and modern design. We enjoyed the drinks and nibbles put on by Tim, who is a great host and totally in his element.
Attention to detail is excellent and everything was just perfect. A pleasant short walk to Arrowtown along the river and restaurants. Breakfast delivered to the secret door was excellent. Relaxing in the bath while watching tv was a nice treat. Would have liked to have stayed longer, we will definitely be back for longer next time.

Posted by , from Christchurch NZ on 16 Nov. 2015

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5 out of 5
Pros: Style in a tranquil setting
Breakfast was awesome

Posted by , from Australia - VIC - Melbourne on 13 Jan. 2013

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5 out of 5
Pros: Space, bath in the room, privacy and service.
Location: Away from it all
Facilities: Home away from home; Value: Good value close to Qtn; Service: Outstanding; Cleanliness: Beautiful;

Posted by , from New Zealand - Auckland on 29 Jul. 2012

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5 out of 5
Pros: The welcome!! Had a great time chatting over a glass of wine or two getting to know our hosts and they us :)
Location: Just right
Facilities: Top of the line; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

Posted by , from New Zealand on 18 Jul. 2012

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4 out of 5
Pros: Great views, fantastic location and wonderful service.
Cons: Hot water; I expect a substantial amount if not unlimited hot water in any hotel, not having enough for 2 showers is a joke.
Location: Perfect, Outstanding
Facilities: Modern; Value: Over-priced; Service: Respectful, Friendly; Cleanliness: Immaculate, Beautiful;

Posted by , from New Zealand - Wellington on 3 Jun. 2012

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Property Features

As a guest of The Arrow Hotel, you'll find a terrace, tour/ticket assistance, and multilingual staff. WiFi is free in public spaces. The business-friendly The Arrow Hotel also features a garden, a picnic area, and a fireplace in the lobby. Free self parking is available. This 4-star Arrowtown hotel is smoke free.

  • 5 guestrooms or units
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (14.9 km / 9.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

The Arrow Hotel offers 5 air-conditioned accommodations with minibars and espresso makers. Accommodations are furnished with unspecified sofa beds. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels and Netflix. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at The Arrow Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guest accommodation is not sealed after cleaning
  • Masks are not compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 25 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Private Hotel
  • The Arrow Private Hotel
  • The Arrow Hotel Hotel
  • The Arrow Hotel Arrowtown
  • The Arrow Hotel Hotel Arrowtown

You should know

  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.