2/10 Terrible
Whitney
Travelled with family and small children
17 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting and horrible experience! This is a pet friendly hotel didn’t know this at time of booking. Found out after sleeping in a cat pee infested bed! Woke up to barking dogs all on the floor. I did not have a pet so why they put me on a floor with animals blows my mind! I’m highly allergic. Their mannerism is disgusting. Never disclosed that they were putting us on a pet floor and when I brought my concerns about sleeping in a cat urine infested bed, they blamed me for not coming to them. Let me add I take a sleeping pill prescribed to me by my doctor and I fall asleep immediately after taking it I kept waking up in the middle of the night saying to my mother I smell cat pee and then would automatically fall back to sleep this would go on all night. The manager said why didn’t you say anything? I told her I did as soon as I woke up and if you know anything about the medicine, you would know that I’m not physically able to get out of bed till the morning she comes back at me with, I have a medical degree. 😂 ok lady! I highly suggest if you do not have an animal do not stay at this disgusting establishment! There is pet hair in my food for breakfast pet hair all over the hotel. Being a pet friendly hotel does not give this hotel right to not keep up on their cleanliness. I cannot express you enough how disgusting and vile this place and their workers are. I requested a refund for the night that I slept in cat pee, and I still have yet to receive that refund
Whitney
Stayed 4 nights in Sep 2025