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Baldwin Inn & Suites, SureStay Collection by Best Western

Property class: 2.5

Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.
A compact kitchen with a stainless steel refrigerator, microwave, and dishwasher, wooden cabinets, and a marble countertop.
A modern hotel with a sign reading "Baldwin Inn & Suites," featuring a large entrance and a parking lot.
A modern kitchen with a stainless steel refrigerator, a microwave, and a built-in oven. There is a grey sofa in the living area and a flat-screen TV mounted on the wall.
A hotel room with a dining area, a living room with a sofa and armchairs, a coffee machine, and a plant.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is NZ$195
includes taxes & fees
3 Nov - 4 Nov

Explore the area

View map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with a large bed, a bedside table, a nightstand, a window with curtains, a wall-mounted heater, and a small seating area.

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with a bed, a TV mounted on the wall, a small table, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

West Springfield

At Baldwin Inn & Suites, SureStay Collection by Best Western you'll be within steps of Storrowton Village Museum and Eastern States Exposition. Highlights at this hotel include free continental breakfast and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Plus you'll find multilingual staff, luggage storage and a television in a common area. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .With a stay at this West Springfield hotel, you'll be 3.2 km (2 mi) from MassMutual Center and 3.3 km (2.1 mi) from MGM Springfield.

What's nearby

  • Eastern States Exposition - 2 min walk - 0.2 km
  • Storrowton Village Museum - 2 min walk - 0.2 km
  • Big E Coliseum - 6 min walk - 0.6 km
  • Connecticut River - 3 min drive - 1.8 km
  • West Springfield Town Common - 3 min drive - 2.5 km

Getting around

  • Springfield Union Station - 9 min drive
  • Springfield Union Station (ZSF) - 9 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Storrowton Tavern & Carriage House - ‬9 min walk
  • ‪Memo's Coffee Shop - ‬12 min walk
  • ‪Lattitude - ‬4 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and express check-out are also featured at the business-friendly Baldwin Inn & Suites, SureStay Collection by Best Western. Free self parking is available.

This West Springfield hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 2 levels
  • Built in 1977
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
  • Water dispenser
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with a hairdryer and an iron/ironing board. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay (maximum USD50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

Is parking available at Baldwin Inn & Suites, SureStay Collection by Best Western?

Yep, Baldwin Inn & Suites, SureStay Collection by Best Western has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on 3 Nov 2026 start from NZ$195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Baldwin Inn & Suites, SureStay Collection by Best Western serve breakfast?

Sure does, complimentary continental brekkie is offered daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Baldwin Inn & Suites, SureStay Collection by Best Western?

No, Baldwin Inn & Suites, SureStay Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 114 out of 267 reviews
Rating 8 - Good. 63 out of 267 reviews
Rating 6 - Okay. 43 out of 267 reviews
Rating 4 - Poor. 19 out of 267 reviews
Rating 2 - Terrible. 28 out of 267 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with how clean the hotel room and property was and it has all the amenities you need ..and the the over night front desk agent was very helpful..I would recommend this place to everyone.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Outdated hotel yet it was clean, good A/C, free parking, central location yet tucked in on a side street so much quieter. The real gem here is the staff… absolutely wonderful!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered was very friendly. The property itself was clean but no frills. Continental breakfast was more than adequate. Would stay here again.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the staff was great!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
Front desk staff was very friendly and informative. Great location for the local colleges.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms and good staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy room was clean woman at front desk was cheerful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
So close to the Big E Fairgroynds, wonderful service, would stay again!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,staff was nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , quiet, clean. Love the suite.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people in atmosphere all around
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Baldwin Inn & Suites. The staff was friendly, welcoming, and always. The location was very convenient, with easy access to nearby restaurants and shopping. Our room was huge, giving us plenty of space to move around. The beds were very comfortable, and we slept great. The room was also clean. Overall, this hotel offered exactly what we needed for an affordable price. We would definitely stay here again when visiting the area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishes and silverware were a little sparse, but overall fantastic stay with lots of room for activities!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to room. Helpful staff.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Really nice staff. Helpful, cheerful and attentive. Also good price.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and comfortable.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC OK Staff friendly Parking Very Good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Essentially if you are going to the Big E. Only 10 minutes from Mass Mutual Center and MGM. Rooms have been remodeled recently.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Really nice
Stayed 2 nights in Mar 2026