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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel with a restaurant, steps from Stratford City Hall

Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite
King Suite
Mini Suite
Reception
Building design

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
The current price is NZ$194
includes taxes & fees
5 Oct - 6 Oct

Explore the area

View map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪57 min drive‬

Room options

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Heating
Fridge
TV
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

King Suite

King Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Highlights

Individually decorated
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.2 out of 10
Good
(7 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Apartment

Signature Apartment | Living area

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

About the area

Stratford

At The Windsor Hotel by Hoco Hotels Collection you'll be within steps of Stratford City Hall and Avon Theatre. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Continental breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a short walk of this Stratford hotel include Studio Theatre and Avon River.

What's nearby

  • Avon Theatre - 2 min walk - 0.2 km
  • Stratford City Hall - 3 min walk - 0.3 km
  • Avon River - 3 min walk - 0.3 km
  • Festival Theatre - 15 min walk - 1.3 km
  • Stratford Country Club - 3 min drive - 2.2 km

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk
  • ‪Mercer Kitchen/BeerHall/Hotel - ‬4 min walk
  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and a lift. Parking is available for a fee.

This Stratford hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 4 levels
  • Built in 1881
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

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  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,108 reviews
The price is NZ$378
includes taxes & fees
2 Oct - 3 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CAD 20 for adults and from CAD 20 for children
  • Uncovered self-parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Frequently asked questions

What is the cancellation policy at The Windsor Hotel by Hoco Hotels Collection?

The Windsor Hotel by Hoco Hotels Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Windsor Hotel by Hoco Hotels Collection?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at The Windsor Hotel by Hoco Hotels Collection on 5 Oct 2025 start from NZ$194.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Windsor Hotel by Hoco Hotels Collection?

Yep, The Windsor Hotel by Hoco Hotels Collection has an uncovered self car park with in/out privileges for CAD 20 per night.

Does The Windsor Hotel by Hoco Hotels Collection serve breakfast?

You bet, continental brekkie is offered daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Windsor Hotel by Hoco Hotels Collection?

No, The Windsor Hotel by Hoco Hotels Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Windsor Hotel by Hoco Hotels Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Windsor Hotel by Hoco Hotels Collection?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Windsor Hotel by Hoco Hotels Collection?

No, only service animals are allowed.

Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 118 out of 320 reviews
Rating 8 - Good. 100 out of 320 reviews
Rating 6 - Okay. 56 out of 320 reviews
Rating 4 - Poor. 39 out of 320 reviews
Rating 2 - Terrible. 7 out of 320 reviews

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby is undergoing renovation but rooms have been updated. Nice rooms but small - just fine as a place to sleep and keep your stuff. Bathroom is small but functional, nice tiled shower enclosure. Location is great - a stone's throw from City Hall/Market Square and the Avon Theatre, one block from Ontario (main) Street shops. On-site parking is very limited and costs $20 per day. Tip: if mobility is not an issue (and the weather is good) there is a huge, free parking lot a five minute walk away.
Stayed 2 nights in Jun 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Kohl

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed here for two nights and everything was great. The front desk staff were very helpful and friendly. The room was clean and nice to sleep in. The room that I was in had some wifi connection issues but otherwise the room and everything we needed. Location is great for walking to many different stores and restaurants. I will definitely stay here again when I travel to Stratford.
Stayed 2 nights in Jun 2025

6/10 Okay

Sal

It was a convenient location. Room was a decent size with a basic bathroom on suite. Airconditioning was good. Bare minimum in terms of essentials. No tissue paper. shampoo and shower gel dispensers were difficult to use.. to extract contents. door to room often stuck and was difficult to open. Internet was very poor and slow. TV didn't work because of slow internet.
Stayed 1 night in Jun 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly little town

Large room, tiny bathroom. Very clean and comfortable, air conditioner was extremely loud. There is no restaurant or bar in hotel like website shows. Parking is an issue
Stayed 2 nights in Jun 2025

4/10 Poor

Kathleen L

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Good location, poor amenities

Pro: location. Downtown; walking distance to the Avon theatre and to restaurants and stores. Nice, friendly staff. Wifi incuded. A pretty nice (altho cheap) renovation. Cons: very small "junior suite" that should have been a room. Poorly supplied room (low-quality "mystery soap" for hands, hair and body, no tub mat even tho we were warned to use it coz the tub was slippery, no facial tissues in the room. I accidentally broke the shower gel dispenser coz it didnt work). Very limited parking for $20/night. No parking available for us. We meter-parked to grab a quick lunch before our matinée, and got a $40 ticket. The limit on the meters is 30 minutes. The blue jays game was not available on the tv.
Stayed 1 night in Jun 2025

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
The room was clean and the building has lots of historic character. The washroom was tiny. There is a weird thing with the code for the front door of the hotel. Apparently the door is locked at night and you need to enter a code into a keypad to get to the lobby. The instructions we got when we checked in made it sound like it was to be locked before we got back from the theatre. When we returned, we tugged on the door, but as expected it wouldn’t open and there didn’t appear to be a keypad. There was no one at the front desk and we spent a while wandering around looking for another way in. Turns out the right side of the double doors was unlocked (no sign or way to signal for help) we just tried the wrong side, and based on the info we received at check-in, believed we were locked out. The keypad is on a second door inside the double doors, but it was propped open, so we couldn’t see it. We had to call them on the phone a few times before it was all sorted out. There is limited parking, so if you need it, be sure to specify when you book. If you can’t climb stairs, be sure to tell them that when you book too, as lots of rooms are only accessible by stairs. When it comes to the elevator, it looks to be fairly newly updated, but there’s no audible signals for people who are blind or have low vision. Front desk staff won’t recognize you if you leave and come back an hour later.
Stayed 1 night in Jun 2025

6/10 Okay

Yukari

Liked: Cleanliness
Disliked: Amenities
IIt's an old hotel that has been recently renovated. The décor is charming, and the staff is very friendly. However, we had rust in the water for quite some time, and the water was very soft and slightly slimy. I liked the wooden floors and the property's general "oldness," but the bathroom sink had two separate faucets for hot and cold. The hot water was boiling hot and had rust in it. There was no way to mix the hot and cold water to make it comfortable for washing your hands or face. I know it's just the style of the faucets, but it was strange.
Stayed 2 nights in Jun 2025

2/10 Terrible

Janel

Stayed 1 night in Jun 2025

6/10 Okay

Claire

Travelled with group
Disliked: Amenities
Perfect location for visiting Stratford. The bed is comfortable and the room is clean. The bathroom is extremely small. However, the hotel is charmless. The paint is chipped, no pictures on the walls. For a charming town like Stratford, I expected a more cozy, interesting environment.
Stayed 1 night in Jun 2025

4/10 Poor

Penelope

Liked: Cleanliness
Just a warning. The suite does not have a door on the bedroom so not sound separation (for snoring). Also the sofa bed is very hard and uncomfortable!
Stayed 1 night in Jun 2025

2/10 Terrible

BH Frontier

Disliked: Cleanliness, staff & service, property conditions & facilities
bad environment
Stayed 1 night in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice sitting area was large and comfortable. Close proximity to everything we wanted to do, could park the car and walk everywhere. The desk clerks were so helpful
Stayed 2 nights in Jun 2025

8/10 Good

Joan

Travelled with group
Liked: Cleanliness
Staff were friendly and helpful. Bed was comfortable and clean I had booked and payed for 2 king suites. When we arrived , we were checked into one king suite and one king room. This was disappointing! When I googled this property before booking, it was advertised as having a bar and a restaurant on the premises. We booked looking forward to using these amenities. Unfortunately, there was no restaurant or bar on site.
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2025

6/10 Okay

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom was very small, and the unit had a musty smell to it.
Stayed 1 night in Jun 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. Rooms were very clean and a nice size for three people. Parking is very limited, must be arranged in advance. The bathroom could use updating but was clean. There were not enough towels for 3 people in the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Hainsley

Liked: Cleanliness, amenities, property conditions & facilities
Local to many amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Business traveller
Liked: Amenities, property conditions & facilities
It was like home away from home. Clean, fresh and serene just like i love it
Stayed 1 night in Jun 2025

2/10 Terrible

Mary Jo

Red flags everywhere. Very poorly kept property, room had musty odour, multiple broken or damaged things, and mystery stains. The last straw was the pubic hair on the toilet. I checked out within minutes of entering and a week later I’m still chasing for a refund. I booked months in advance and it was not cheap. When I trying to find new accommodation I saw the price was half of what I paid and it was opening week for the festival so they should have been at capacity but with the state of the hotel I can see why it was deserted. Avoid this place at all costs.
Stayed 2 nights in May 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful throughout. Having a boxed breakfast delivered to the room is a nice perk. Room very clean but a bit small. Bed very comfy.
Stayed 1 night in May 2025

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness
We had issues during our stay and in addition there was a problem with the rate we were charged. We were charged $1892 for 5 nights through Expedia. I happened to browse through the hotels website and saw that our room (the Windsor Suite) daily rate was around $215 but we paid $322 through your site. The hotel staff agreed it did not match their figures but said we had to contact you. I see by your notation above you have us there on May 24 but we were not booked in until May 25. Perhaps the discrepancy is because we were charged for an extra night? Normally Expedia rates are lower than the hotels but ours were much higher and even a mystery to the hotel staff. I hope you will correct this discrepancy- it certainly seems highly irregular. Secondly,the issues mainly concerned housekeeping services. Housekeeping came late most days and were inexperienced. They seemed to need our direction. One day we had no housekeeping service at all. Signage for the coffee machine with directions would be very helpful as it was unpredictable in how it worked. Signage about changing towels, etc. would also have been helpful. Probably housekeeping staff numbers were inadequate. There seemed to be one person only working from 9 to 4. We gave feedback to the hotel management about our housekeeping issues and their response is it will improve. The individual staff were pleasant and tried to respond. We paid an exorbitant rate for a nice room but the amenities were lacking. Gail Schnabl
Stayed 5 nights in May 2025

4/10 Poor

Cyril

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Unique place!
Stayed 1 night in May 2025