2/10 Terrible
Andrew
Business traveller
5 May 2025
AVOID!
Very very very poor service.
I have stayed here several times for multiple nights during the week and they are losing a repeat client as their service has gone really bad since previous. Room absolutely stank of sewerage on arrival so had to change rooms.
Breakfast paid $40 each day in my booking.
After waiting 40 mins for breakfast (which I paid for) I asked how soon it would be ready and they said another 15 - 20 mins.
I requested dinner instead of breakfast and they refused and said all they could offer was a free drink even though they didn't supply breakfast which I paid $40 for. I tried to explain this to them and they would not help
Don't answer phone calls at reception or restaurant from the room, rings out or hangs up.
Wouldn't do anything apart from tell me what they couldn't do. Nothing to offer to fix the experience.
Also no parking deals. Nothing onsite, only parking options nearby are a complete rip off.
No utensils in rooms.
No salt or pepper.
Lifts are very slow
Asked for a low floor but they put me on level 22
The manager was going to email me but heard nothing. Badly run - useless awful service.
AVOID!
Andrew
Stayed 4 nights in Apr 2025