6/10 Okay
Xanon
Travelled with family and small children
4 Mar 2026
Travelled 6 hours to get to our destination, Parramatta. We communicated with the sms from the reception and stated we would arrive at 3pm. We arrived at 430pm our room was trashed and the cleaners had just started. It seemed there was a 21st Birthday at the Apartment as there was still a balloon tree with 21 outside our room on the ground. At this stage we just wanted to check in and relax from our Journey. Called customer service and was told we would get part refund for our troubles. Still havent received any reimbursement and the emails have halted from Kula. There was only 4 towels in our room for 5 guests, the pillows and other areas were dirty. Didn't want to have to leave a bad review but after our experience I felt I needed to.
Xanon
Stayed 2 nights in Feb 2026




























