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4.9 out of 5

"Andy and Mel were friendly. Caitlyn was awesome. We extended our stay thanks to Caitlyn. We even upgraded to the Penthouse We were staying in the Ther ... " More

By a verified traveller on Wed 12 Jul 2023

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Hotel Description

A luxury stay in Taupo awaits you at Sacred Waters. You'll be 1.4 km (0.9 mi) from Taupo Hot Springs and 4.3 km (2.7 mi) from A.C. Baths. Highlights at this family-friendly aparthotel include an outdoor swimming pool, and in-room kitchens and outdoor private spa tubs.

You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free WiFi, and a balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include bathrobes and free toiletries. A living room, a DVD player, and an espresso maker are also available.

Enjoy the gym, spa tub, and pool loungers as well as access to free bike rentals. Additionally, you'll find free WiFi in public areas, a garden, and babysitting services. There's also the convenience of free self parking.

Places within a 15-minute drive of this 5-star Waipahihi aparthotel include Wairakei Terraces & Thermal Health Spa and Wairakei Natural Thermal Valley.

Double Bedroom Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$327* Per night/room 8 Apr. - 9 Apr.

Lake View Three Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Thermal Apartment Three Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Thermal Apartment Three Bedroom Sleeps 6

Bed Count 1 King Bed Maximum Occupancy 6 Max

Thermal Apartment Two Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lake View Two Bedroom Penthouse

Bed Count 2 King Beds Maximum Occupancy 4 Max

Sacred Waters ratings based on 163 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sacred Waters

Everyone (54) Couples (30) Family (78)
3 out of 5
Andy and Mel were friendly. Caitlyn was awesome. We extended our stay thanks to Caitlyn. We even upgraded to the Penthouse We were staying in the Thermal 3 Bedroom, near the heated pool. It was noisey. The lights were flickering. We had to go to Reception to get toilet paper, and towels. We got none in the room. One of the sliding doors didn’t lock. These are just some of the things we encountered So, we upgraded, thinking it would be better. We went to a 2 Bedroom Penthouse. The AC in the Master Room needed to be replaced. The bathroom doors were noisey, so we had to open them. The sliding doors were noisey with the wind blowing. The outdoor furniture moved a lot, so we had to make sure they didn’t and we were safe. There were 5 in total, 2 adults and 3 kids. In the second room, there was a fold out bed. But at 3am, the youngest fold out bed, the head collapsed, so she had to get in the other two’s bed. The parking was terrible. The front passenger seat, I couldn’t get in. So my husband had to move the vehicle so I can get it. I told my husband to park, the way I could get in and out the vehicle To give you perspective, I am recovering from a Stroke 18/09/2022, which really affected my right side and my talking. I have Dysarthia, and I am right handed and in my right arm I have Tremours

Posted by on 12 Jul. 2023

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Comment from Hotel Management

12 Jul. 2023 by Management

Vanessa,Thank you for your feedback.To put your comments into perspective for you. We have had extremely strong winds and outdoor furniture does move along with wind noise. That is unavoidable due to the strength of the wind. Sacred Waters is a very solid building so I can only imagine how other places performed in the very strong winds. The day you needed toilet paper and towels you had a "do not disturb sign" on your door. As our housekeepers only work to 2 pm your room was therefore not serviced. To come to reception was then the correct thing to do so we could replenish you after this time! The AC has been recently serviced and is working just fine so unsure what the issue was here as you did not mention to us when staying. The lights that were flickering as you had them on the lowest part of the dimmer so when we tested these and turned them up, they were fine, perhaps something to do with the wind as well Vanessa? Yes, you wanted to stay on which was great so we moved you to the 2 bedroom penthouse. The rollaway was installed for you and was perfectly fine. Perhaps someone tried to adjust this and put a setting out? Rest assured, the rollaway are in perfect working condition and are relatively new. The car parks you had were the two easiest car parks to access in our underground garage. The car park was built in 2006 and whereas the carpark can be tight for the larger vehicles that are around today, your carparks you had were the 2 easiest to access. We only have so much room for carparks like most places and cannot alter the design of these! We are pleased you enjoyed our friendly staff, Vanessa.All the best to you.Sacred Waters, Taupo

4 out of 5

Posted by on 19 Apr. 2023

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Comment from Hotel Management

11 May 2023 by Management

Thanks, Amanda, for posting your feed back.

5 out of 5
We stayed at Sacred Waters for two nights in a three bedroom Thermal apartment. There was only the two of us so we only used one bedroom but we had an absolutely wonderful time. The kitchen was huge, allowing us to cook on one of the nights and the apartment had a comfy bed and shower with great pressure. We enjoyed relaxing and using Netflix, as well as having a dip in the heated pool and our hot tub on the balcony. Highly recommend this place if you’d like to indulge! We loved being so close to the lake and enjoying what Taupo has to offer. Thank you!

Posted by on 6 Jan. 2023

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Comment from Hotel Management

6 Jan. 2023 by Andy & Melinda

Hi Tegan,Thank you so much for staying with us. We enjoyed meeting you both and are delighted your stay with us was up to your expectation. Best wishes for the rest of 2023 and we hope to see you again one day at Sacred Waters.Kind regards,Andy & Melinda

5 out of 5
Awesome much needed get away. Nice place to stay

Posted by on 12 Jun. 2022

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Comment from Hotel Management

19 Jun. 2022 by Andy & Melinda

Thanks very much for the feed back Kendal. Delighted you had a great stay with us at Sacred Waters.

5 out of 5
I loved every moment i was there my family my grandkids had heaps fun in the pool they just loved gym was very good hot tubs are relaxing looking at the lake well what can yu say there is no faults on that motel beutiful dont drive past check it out this iD

Posted by on 9 Aug. 2021

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5 out of 5
The apartments are spacious and provide good space for meetings, dinning and sleeping. The use of water throughout the facility makes it relaxing and thoughtful.

Posted by on 30 Jun. 2021

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4 out of 5
Loved that our unit had a private entrance to the heated pool. Apparently it is the only unit that does which makes up for the lack of view. Assumed there was a spa bath, however it was an outside hot tub.. Not the best design to be honest but did the trick.

Posted by on 13 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by Chris & Cindy

Dear Dianna Oakes, thank you for choosing Sacred Waters and for taking the time to write a review on Wotif! Thank you for staying with us and for your feedback. The reason why we have Thermal Hot Tubs and not Spa Baths: - THERMAL HOT TUBS at Sacred Waters – filled with spring water with healing minerals. The thermal hot tubs are cleaned with disinfectant and ready to fill with water from deep under the ground, where it is heated by geothermal activity. The minerals include the ones found in your skin’s natural moisturizing factor (NMF), like chlorides, sodium, potassium, calcium, and magnesium. NORMAL SPA POOL – Heated by electricity with added chemicals to treat the local council water. Normally used by different people with the same water for long periods. We are passionate, respect our valued guests, and loves to go the extra mile. Our aim is to provide a totally unique experience. We recommend that you book a lake view apartment for your next stay. Sincerely, Chris and Cindy

5 out of 5
Great location. Well appointed & clean. The pool & hot tub are excellent. Everything you need for a very comfortable stay. Will definitely stay again.

Posted by on 24 Apr. 2021

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5 out of 5
Great views of Lake Taupo, close to waterfront, SS hot tub, Clean, nice bed sheets. Make your own expresso coffee. Peaceful/

Posted by on 10 Mar. 2021

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4 out of 5
This property was very well looked after and and the amenities were excellent swimming pool, gym, car park and private thermal pools. Rooms had lovely large deck areas. Only thing that was a problem was the noise from the apartment above or next to us, sounding like they were dancing for a fair bit of one late afternoon with blaring music and lots of thumping.

Posted by on 5 Mar. 2021

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Comment from Hotel Management

5 Mar. 2021 by Chris & Cindy

Dear "Anonymous", thank you for choosing Sacred Waters and for taking the time to write a review on Expedia! Thank you for staying with us and for your feedback. We are so glad to hear that you enjoyed your accommodation. We are passionate, respects our valued guests and loves to go the extra mile. Thank you for your feedback - I don't know when and the details to assist you. We are 27/4 onsite and always welcome an anonymous phone call to report unacceptable behaviour of other guests. We can make it go away and for you to enjoy your stay. We look forward to welcoming you back to Sacred Waters in the future. Sincerely, Chris and Cindy

Property Features

As a guest of Sacred Waters, you'll find an outdoor pool, a spa tub, a fitness center, and complimentary bicycles. WiFi is free in public spaces. The luxury Sacred Waters also features tour/ticket assistance, a garden, and a front-desk safe. Free self parking is available. This 5-star Taupo aparthotel is smoke free.

  • 18 guestrooms or units
  • 4 levels
  • Built in 2006
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sacred Waters offers 18 air-conditioned accommodations with outdoor private spa tubs and washers/dryers. Rooms open to balconies or patios. 50-cm flat-screen televisions come with premium satellite channels and DVD players. Accommodations at this 5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Taupo aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided daily.

  • Private outdoor hot tub
  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 35.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • No lifts
  • Children stay free
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 1
  • Property does not use a professional cleaning service
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: NZD 35.0 per stay
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 3.50 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sacred Waters Apartment
  • Sacred Waters Apartment Taupo
  • Sacred Waters Taupo
  • Clarion Hotel Taupo
  • Clarion Sacred Waters
  • Clarion Taupo
  • Sacred Waters Taupo Luxury Apartments Hotel Taupo
  • Taupo Clarion
  • Clarion Hotel Taupo
  • Clarion Taupo
  • Taupo Clarion
  • Clarion Sacred Waters
  • Sacred Waters Taupo
  • Sacred Waters Aparthotel
  • Sacred Waters Aparthotel Taupo

You should know

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.