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Hugo & Carter's Backpackers & Motel

2.0 star property

Photo gallery for Hugo & Carter's Backpackers & Motel

Exterior detail
Dining
Standard Triple Room (Double with Single Bed)
Interior
Dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping

Explore the area

View map
39 Bell St, Tauranga, Bay Of Plenty, 3110
  • Place, Fernland Spa
    ‪7 min drive‬
  • Place, Mount Maunganui
    ‪20 min drive‬
  • Place, Huria Marae
    ‪22 min drive‬
  • Airport, Tauranga (TRG)
    ‪16 min drive‬

Room options

View all photos for Standard Twin Room (2 Single Beds)

Standard Twin Room (2 Single Beds)

Standard Twin Room (2 Single Beds)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room (Double with Single Bed)

Standard Triple Room (Double with Single Bed)

Standard Triple Room (Double with Single Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room (Double with Bunk Bed)

Standard Quadruple Room (Double with Bunk Bed)

Standard Quadruple Room (Double with Bunk Bed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for 4 Bed Dorm Room

4 Bed Dorm Room

4 Bed Dorm Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 4 Bed Dorm Room with Ensuite

4 Bed Dorm Room with Ensuite

4 Bed Dorm Room with Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 8 Bed Dorm Room

8 Bed Dorm Room

8 Bed Dorm Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Studio

Studio

Studio

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds
  • Free Wi-Fi

About the area

Tauranga

At Hugo & Carter's Backpackers & Motel you'll be 1.8 km (1.1 mi) from Huria Marae and 1.9 km (1.2 mi) from Fernland Spa. Highlights at this hostel include free in-room WiFi. .This hostel offers free WiFi in public areas, a library and a garden. Added amenities include laundry facilities, a microwave in a common area and a fridge in a common area. There's also the convenience of free self parking. .In the area of this Judea hostel, you'll find Mount Maunganui.
View more Hostels in TaurangaOpens in a new window

What's nearby

  • Fernland Spa - 7 min drive - 2.5 km
  • Tauranga Domain - 11 min drive - 6.1 km
  • Mercury Baypark - 18 min drive - 17.8 km
  • Mount Maunganui - 20 min drive - 14.6 km
  • Huria Marae - 22 min drive - 2.9 km

Getting around

  • Tauranga (TRG) - 13 min drive

Restaurants

  • ‪88 Chinese Restaurant - ‬5 min drive
  • ‪Love Rosie - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Atrium - ‬4 min drive
  • ‪Pita Pit - ‬5 min drive

About this property

Hugo & Carter's Backpackers & Motel

As a guest of Hugo & Carter's Backpackers & Motel, you'll find a library, a garden, and laundry facilities. Public spaces have free WiFi. Hugo & Carter's Backpackers & Motel also features a communal living room, a microwave in a common area, and a fridge in a common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Tauranga hostel.

  • 16 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Library
  • Garden
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Hugo & Carter's Backpackers & Motel offers 16 shared accommodations. This Tauranga hostel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Similar properties

Standard Studio
Summit Motor Lodge
Judea
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 107 reviews
The price is NZ$194
includes taxes & fees
25 July - 26 July
Summit Motor Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Heating
  • Mobile key entry
  • Shared accommodation

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hugo & Carter's Backpackers & Motel Tauranga

Frequently asked questions

What is the cancellation policy at Hugo & Carter's Backpackers & Motel?

Hugo & Carter's Backpackers & Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hugo & Carter's Backpackers & Motel?

Yep, Hugo & Carter's Backpackers & Motel has a free self car park. Onsite parking is limited.

Are there any beaches close to Hugo & Carter's Backpackers & Motel?

The closest beach to Hugo & Carter's Backpackers & Motel is Maunganui Beach (8.2 km).

Is there a free airport shuttle available at Hugo & Carter's Backpackers & Motel?

No, Hugo & Carter's Backpackers & Motel does not offer an airport shuttle service.

What time are check-in & check-out at Hugo & Carter's Backpackers & Motel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Hugo & Carter's Backpackers & Motel?

No, pets are not allowed.

Hugo & Carter's Backpackers & Motel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 69 reviews
Rating 8 - Good. 29 out of 69 reviews
Rating 6 - Okay. 10 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Erana

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and tidy the staff were very nice easy access and lots of parking
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MGI Senior

Liked: Cleanliness, amenities, property conditions & facilities
Well above the average backpackers! Staff were fab. Photos do not do these rooms justice. Beds were comfy, amazing pillows. Had everything we needed.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Oralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy no hassle stay, clean & tidy, value for money
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ged

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Nice staff. Needs air con, only had a fan. They also have a no alcohol policy that is not advertised anywhere.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Gaybraniyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is without doubt one of the best hostels I have ever stayed in, very clean, great atmosphere and comfortable beds. Josh, the manager is so helpful and very knowledgable about the local area, I did not want to leave!
Stayed 1 night in Oct 2019
Verified

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in motel unit. Suited what we needed for over fight stay.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
good for what we needed
Stayed 1 night in Aug 2024
Verified

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Warm room.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Jill

Disliked: Property conditions & facilities
Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Heera

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was quite old, moldy, and in poor condition. The sink was filthy, the soap dispenser was broken, and the water tap couldn't be properly turned off. The bed linens were old and bit dirty. However, the location and communication were great.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Tommy Shane

Liked: Cleanliness, amenities, property conditions & facilities
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Briar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Corin

Liked: Staff & service
Disliked: Property conditions & facilities
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋아요!

숙소는 전반적으로 깨끗하고 수압도 세서 좋습니다! 다만 투숙객들이 시끄러운 경우가 있으나 10시 이후로는 다들 조용하여 지내는데 불편함은 없었습니다. 주차공간이 조금 부족하고 경사가 심해 주차 시 주의가 필요합니다!
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Stayed 3 nights in Oct 2021
Verified

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

J T

Disliked: Room comfort
The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay for the night. Warm, comfortable and safe. Thank you
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not very clean, sheets had not been changed
Stayed 1 night in Apr 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good and easy to find GPS. Friendly service.
Stayed 1 night in Apr 2021