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"Good when on a budget. Has all you need in a central location in Thames " More

By a verified traveller on Mon 15 Jul 2019

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Hotel Description

At Hotel Imperial you'll be within a short 5-minute stroll of Thames War Memorial Civic Centre and Goldfields Shopping Centre. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy TVs with cable channels, featured in all 17 rooms.

The restaurant, Hotel Imperial Restaurant, serves Indian cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free WiFi in public areas and coffee/tea in a common area. There's also the convenience of free parking nearby.

Sights within a 15-minute walk of this Thames hotel include Thames Historical Museum and The Treasury.

Queen - 2 Queen Shared Bathroom - Room no 4 & 18

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room - Shared Bathroom - Room no 6

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Twin bed shared bathroom - Room no 7,10 & 17

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Queen with Ensuite - Room no 2,3 & 14

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room- Room no 8, 9, 11, 12,15 & 16

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Imperial ratings based on 25 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Imperial

Everyone (22) Couples (2)
3 out of 5
Good when on a budget. Has all you need in a central location in Thames

Posted by , from Auckland on 15 Jul. 2019

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4 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Daljeet Singh

Thank You

3 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Daljeet Singh

Thanks !!!

4 out of 5
The room was clean and well furnished. Comfortable. Website needs to be updated. There is no restaurant existing now. A few choices of counter tea only in bar area.

Posted by on 12 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by Daljeet Singh

Thanks for your valuable suggestions

4 out of 5
Bed was comfortable and shared bathroom was clean. No tv in the room and no jug and toaster. There was a kitchenette down the hall for making tea and toast. Staff were friendly and helpful

Posted by on 10 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by Daljeet Singh

thanks

2 out of 5
Disappointing stay. Sheets unironed. Had to ask for more tea/coffee/milk - some of which was sour - and towels. Restaurant was closed and apparently will be for some time. No aircon. Only free view tv. Cars could be locked up but had to be in before 9pm and not want to leave before 8am

Posted by on 28 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Daljeet Singh

Thanks

1 out of 5
There was a band that wasn’t advertised on the booking site which was on the floor below our room and meant we couldn’t sleep until the band finished at 11.30pm. The fan didn’t go and we couldn’t open the window for fresh air due to the noise from the smoking area which was just below the bedroom. The alarm went off twice during the night.

Posted by , from Taupo , nz on 28 Dec. 2018

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Comment from Hotel Management

8 Jan. 2019 by Daljeet Singh

Thanks for your valuable comments. we'll advertise band nights planner on booking site, presently no band night in coming future

4 out of 5
The hotel is well past it's glory days but my room was clean and tidy and the bed very comfortable. If you decide to stay on a Friday night, a loud live band plays underneath you until midnight.

Posted by on 4 Nov. 2018

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Comment from Hotel Management

5 Nov. 2018 by Daljeet Singh

Thanks for your valuable suggestions, Regards Daljeet Singh

2 out of 5
Very old hotel with lots of personality .Great potential but sadly leg down by cleanliness. Indian restaurant downstairs has excellent food but again a bit grubby with no attention to detail.

Posted by , from Auckland on 9 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Imperial team

Thanks will upgrade

4 out of 5
Good hotel - we stayed for one night to break our trip to Tauranga. Comfy bed, clean room. No fridge and the shower was very weak. Apart from that, an excellent stay. The new Indian restaurant (Spicy Bites) downstairs is awesome, and really generous servings!

Posted by on 30 Jul. 2018

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Comment from Hotel Management

18 Aug. 2018 by Daljeet Singh

thanks

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This Thames hotel is smoke free.

  • 17 guestrooms or units
  • Coffee in lobby
  • Front desk (limited hours)
  • Pool or billiards table
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Room Amenities

Hotel Imperial offers 17 accommodations. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include showers. This Thames hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Cable channels
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer available
  • Iron and ironing board available

Food & Drink

Hotel Imperial Restaurant - This restaurant specializes in Indian cuisine and serves lunch and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 10 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Imperial Thames
  • Imperial Thames
  • Hotel Imperial Hotel
  • Hotel Imperial Thames
  • Hotel Imperial Hotel Thames

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.