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4.4 out of 5

"Loved the lap pool Staff friendly and helpful Meals on room service was cold and late Spa pool was dated and in poor repair No electric blankets D ... " More

By a verified traveller on Mon 25 May 2020

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Hotel Description

A family-friendly stay in Wairakei awaits you at Wairakei Resort Taupo. You'll be within a 10-minute walk of Wairakei Natural Thermal Valley and 3.6 km (2.3 mi) from Huka Falls. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a golf course.

All 187 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, safes, and phones. Additionally, 24-hour room service and irons/ironing boards are available.

A day of pampering at The Body Firm can include massages and body wraps. The restaurant, Pavilion, is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 2 outdoor tennis courts, fitness center and spa tub plus access to a playground. Plus you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking.

Within a 15-minute drive of this 4-star Wairakei hotel, attractions include Lake Taupo and Taupo Hot Springs.

Economy Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$87* Per night/room 2 Jul. - 3 Jul.

King Disability

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tauhara King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waiora King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tauhara Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tauhara Superior Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wairakei Resort Taupo ratings based on 499 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wairakei Resort Taupo

Everyone (221) Couples (119) Family (154)
4 out of 5
Loved the lap pool Staff friendly and helpful Meals on room service was cold and late Spa pool was dated and in poor repair No electric blankets Decor dated but clean

Posted by on 25 May 2020

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Comment from Hotel Management

27 May 2020 by Felix, FOM

Dear Anonymous, Thank you very much for taking the time to publish your feedback! I'm very sorry about the cold room service, your feedback has been shared with the restaurant Team. Kind regard Felix WItte Front Office Manager

4 out of 5
really really good breakfast great specials rates...great staff bed bouncy ... but I believe new ones coming .... polyester bedding too hot ...need cotton /wool products

Posted by on 22 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Felix, FOM

Dear Anonymous, Thank you very much for taking the time to publish your review. We are glad that you enjoyed your stay overall and have taken your feedback on board. Kind regards Felix Witte Front Office Manager

5 out of 5

Posted by on 18 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by FO Team

Dear Anonymous, Thanks a lot for 5*****

5 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by FO Team

Dear Anonymous, Thank you very much for 5*****

4 out of 5
Check in late in evening was great to get receptionist on phone to confirm our late check would work (about 10pm) the guy on the phone was concise and treasuring as was the guy on the desk when we arrived Thankyou

Posted by on 16 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Mit Bhatt

Dear Guest, It was pleasing to read your comments about our team, we here at Wairakei Resort Taupo take pride in offering such a fantastic service to all our guest. Thank you for posting your review and we look forward to welcoming you back. Kind regards, Mit Bhatt Duty Manager

5 out of 5
Very nice only problem was the air con control was not working

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Mit Bhatt

Dear Guest, Thank so much for your 5 Star ratings. Your feedback about Air-Con was addressed to get it fixed. Kind regards, Mit Bhatt Duty Manager

4 out of 5
A very good property but a bit tired overall. We understand the property is about to be refurbished.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Mit Bhatt

Dear Guest, Thanks for your feedback. Yes,we are in planning stage of refurbishment and hope to be able to get the work for that underway soon. Kind regards, Mit Bhatt Duty Manager

4 out of 5
Was great to have the pools, spas and playground on site. The family room was very spacious but dated.

Posted by on 6 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Felix, FOM

Dear Anonymous, Thank you very much for taking the time to publish your feedback. We are glad you enjoyed your stay and room and have taken your feedback on board. kind regards Felix Witte Front Office Manager

4 out of 5
Good clean rooms with helpfulk staff. Gardens well maintained. 3rd time at this resort and will use it again.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Felix, FOM

Dear Anonymous, Thank you very much for taking the time to publish your feedback. We are glad you enjoyed your stay and were happy with our staff. Kind regards Felix Witte Front Office Manager

3 out of 5

Posted by on 21 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by The Wairakei Team

Dear Anonymous, Thank you very much for your rating

About the Wairakei Resort Taupo

Location 640 Wairakei Road, Wairakei, 3379

Property Features

As a guest of Wairakei Resort Taupo, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A spa tub, a fitness center, and a sauna are also featured at the family-friendly Wairakei Resort Taupo. Limited free parking is available on a first-come, first-served basis. This 4-star Wairakei hotel is smoke free.

  • 187 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Taupo (TUO) (17.4 km / 10.8 mi)
  • Parking: Free self parking

Room Amenities

Wairakei Resort Taupo offers 187 accommodations with safes and irons/ironing boards. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations. This Wairakei hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Pavilion - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Body wraps
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30.0 per day.

Pet Policy

  • No pets allowed

Policies

Connecting rooms may be available for the Family Unit and Studio King room categories only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 28.00 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 30.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wairakei Resort Taupo
  • Bayview Wairakei Hotel Taupo
  • Hotel Bayview Wairakei
  • Resort Taupo
  • Wairakei Taupo
  • Wairakei Resort Taupo Hotel
  • Wairakei Resort Taupo Wairakei
  • Wairakei Resort Taupo Hotel Wairakei

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.