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4.3 out of 5

"We didn’t like the distance between facilities " More

By a verified traveller on Fri 12 Nov 2021

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Hotel Description

A family-friendly stay in Wairakei awaits you at Wairakei Resort Taupo. You'll be within a 10-minute walk of Wairakei Natural Thermal Valley and 2.3 km (1.4 mi) from Prawn Farm. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and free self parking.

All 187 rooms feature TVs with cable channels, and you can enjoy free WiFi, balconies or patios, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Hair dryers, phones, and irons/ironing boards are also available.

A day of pampering at The Body Firm can include massages, body wraps, and mani/pedis. The restaurant, Pavilion, is open for breakfast and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, gym and spa tub plus access to a playground. Plus you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of limited parking.

With a stay at this 4-star Wairakei hotel, you'll be 2.5 km (1.5 mi) from Wairakei International Golf Course and 3.6 km (2.2 mi) from Huka Falls.

Economy King

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$96* Per night/room 6 Dec. - 7 Dec.

Tauhara Twin

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Huka Twin

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Twin

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tauhara King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wairakei Resort Taupo ratings based on 421 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wairakei Resort Taupo

Everyone (220) Couples (80) Family (114)
4 out of 5
We didn’t like the distance between facilities

Posted by on 12 Nov. 2021

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Comment from Hotel Management

13 Nov. 2021 by Sanja, Guest Service Agent

Dear John, Thank you for taking the time to post a review. The resort has been laid out to give a sense of space for relaxation. We are sorry to hear you found the distance displeasing. Please contact us directly next time you make a reservation, so we can find a better suited room, located closer to your preferred facilities. Kind regards, Wairakei Resort Team

2 out of 5
Rooms really need upgrading. Must be 20 years since they were last done.

Posted by on 25 Oct. 2021

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Comment from Hotel Management

25 Oct. 2021 by Felix, FOM

Dear Darren, Thank you veyr much for staying with us. I'm sorry that the room was below your expectations and we have taken your feedback on board. Sincerely, Felix Witte Front Office Manager

2 out of 5
The sound proofing is poor. Floors are very old and creaky. Not a great place if you’re looking for quietness and uninterrupted sleep. You can hear every person as they walk and you can hear people talking in their rooms while in the hallway.

Posted by on 22 Oct. 2021

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Comment from Hotel Management

24 Oct. 2021 by Felix, FOM

Dear Sharon, Thank you very much for staying with us and taking the time to publish your review. I'm sorry that the sound isolation didn't live up to your expectations. Other room types located in the main building are newer and have a more soundproof. Sincerely, Felix Witte Front Office Manager

4 out of 5
Very friendly and welcoming reception. The room was OK - you get what you pay for, and it was just to sleep in. The bar service and the meal were outstanding

Posted by on 23 Sep. 2021

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Comment from Hotel Management

25 Sep. 2021 by Felix, FOM

Dear Michael, Thank you very much for taking the time to publish your review! We are glad you enjoyed the service at reception and bar and hope to see you again very soon! Kind regards Felix Witte Front Office Manager

5 out of 5
No complaints. Getting a bit tired but maintained well none the less!

Posted by on 26 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by FO Team

Dear Guest, Thank you very much for your favorable rating. We are glad you enjoyed your stay and hope to see you again very soon! Kind regards The Wairakei Resort Team

5 out of 5

Posted by on 24 Mar. 2021

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Comment from Hotel Management

3 Apr. 2021 by FO Team

Dear Guest, Thanks a lot for your excellent rating. We hope to see you again very soon! Kind regards The Wairakei Resort Team

2 out of 5
On check in we had to pay $150 bond. Was given a key, went to the room & found it had not been cleaned, towels on the floor, unmade bed and dirty wine glasses. Complained to reception & the duty manager gave us an upgrade to a better room at no cost. The general condition of the rooms is a bit tired, they are old and in need of renovation. Same goes for the hot tubs & fitness centre. There are too many things broken, the place needs some serious investment and maintenance. Buffet Breakfast. Poor, low quality ingredients offered for the cooked breakfast. Cereals, bread/toast, fruits & drinks were average. Dinner. We had two steaks medium rare & medium, both were over done and tough with a very small amount of vegetables. Not good value for money. It may have been a 4 star hotel once but it certainly is not anymore. Staff were friendly & helpful. Would not stay there again.

Posted by on 19 Mar. 2021

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Comment from Hotel Management

6 Apr. 2021 by Felix, FOM

Dear Guest, Thank you very much for choosing to stay with us and taking the time to publish your review. We are very sorry to read that you stay didn't live up to your expectations! From reading your review, I surely understand that you didn't enjoy your experience at Wairakei Resort; please be ensured that your review has been shared with the Executive Management team to follow up appropriately. Sincerely, Felix Witte Front Office Manager

5 out of 5

Posted by on 9 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by FO Team

Dear Guest, Thank you very much for your rating

4 out of 5
Very dated property, we enjoyed our stay but wouldn't rush back. Facilities need work, especially the rusty old furniture on the balconies and the bery run down tennis court.

Posted by on 7 Mar. 2021

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Comment from Hotel Management

8 Mar. 2021 by Felix, FOM

Dear Guest, Thank you very much for staying with us and taking the time to publish your review! Of course we are disappointed to read that you wouldn't rush back. We do understand your feedback regarding the age of the facilities and the tennis courts. We are in the planning for an extensive refurbishment and have engaged with an Architect which is requiring considerable time in the planning. We are in the middle of a building audit. This initial audit has highlighted there are areas that require upgrading. Unfortunately this will have to wait until the Resort-wide refurbishment will start. Thanks again for your feedback, we hope to welcome you back when the facilities were updated. Sincerely, Felix Witte Front Office Manager

5 out of 5

Posted by on 5 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by The Wairakei Team

Dear Guest, Thank you for taking your time to give us 5*****. Sincerely, Siddhesh Bichu Wairakei Resort Team

About the Wairakei Resort Taupo

Location 640 Wairakei Road, Wairakei, 3352

Property Features

Wairakei Resort Taupo offers its guests 2 outdoor swimming pools, outdoor tennis courts, a spa tub, and a sauna. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Wairakei Resort Taupo. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Wairakei hotel.

  • 187 guestrooms or units
  • 3 levels
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Wairakei Resort Taupo offers 187 accommodations with safes and hair dryers. Rooms open to balconies or patios. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Pavilion - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.

Pet Policy

  • Pets and service animals are not allowed at Wairakei Resort Taupo

Policies

Connecting rooms may be available for the Family Unit and Studio King room categories only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals not allowed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 28 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wairakei Resort Taupo
  • Bayview Wairakei Hotel Taupo
  • Hotel Bayview Wairakei
  • Resort Taupo
  • Wairakei Taupo
  • Wairakei Resort Taupo Hotel
  • Wairakei Resort Taupo Wairakei
  • Wairakei Resort Taupo Hotel Wairakei

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.