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4.0 out of 5

"The service was great and I appreciated the accessibility - I'll definitely stay here on my next visit to Townsville :) " More

By a verified traveller on Tue 19 Mar 2024

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Hotel Description

At The Palmer Collective you'll be within a 20-minute stroll of popular places like Queensland Country Bank Stadium and Magnetic Island Ferry Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Palmer's Bar & Kitchen, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the spa tub and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Sights within a 10-minute walk of this 4-star South Townsville hotel include Maritime Museum of Townsville and Perc Tucker Regional Gallery.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$136* Per night/room 21 Apr. - 22 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Palmer Collective ratings based on 229 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palmer Collective

Everyone (142) Couples (40) Business (4) Family (12)
5 out of 5
The service was great and I appreciated the accessibility - I'll definitely stay here on my next visit to Townsville :)

Posted by on 19 Mar. 2024

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Comment from Hotel Management

19 Mar. 2024 by The Front Desk

Thank you so much, Gabrielle! It fills us with pride to know that our service is valued byour community. We strive to be the best we can be every day. We look forward to your next stay with us.

4 out of 5
Good easy stay with walking dinner options.

Posted by on 18 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by The Palmer Collective

Thanks for the review! We hope to welcome you again in the future.

5 out of 5
Great Staff

Posted by on 21 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by The Palmer Collective

Hi Mark,Thank you for your review.We hope to see you again soon.

5 out of 5

Posted by on 17 Dec. 2023

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Comment from Hotel Management

17 Dec. 2023 by The Front Desk

Hi Brant, your excellent review means so much to us. Thank you for taking the time to leave it.

5 out of 5

Posted by on 13 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by The Palmer Collective

Thanks for your 5-star review! We sincerely appreciate your feedback.

5 out of 5
Excellent

Posted by on 7 Dec. 2023

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Comment from Hotel Management

7 Dec. 2023 by The Palmer Collective

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

4 out of 5
We enjoyed the free drink we were given on arrival and the cleanliness of our room etc

Posted by on 4 Dec. 2023

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Comment from Hotel Management

7 Dec. 2023 by The Palmer Collective

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

5 out of 5
Great location

Posted by on 30 Nov. 2023

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Comment from Hotel Management

2 Dec. 2023 by Reception

Thanks for your 5-star review! We sincerely appreciate your feedback.

4 out of 5
Stayed here many times since it is conveniently located, comfortable and fairly priced. Some things to take into account though: the aircon is set quite cold and cannot be adjusted, always turned it off at night; parking spaces fill quickly but spaces are available across the road at their sister hotel

Posted by on 16 Oct. 2023

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Comment from Hotel Management

21 Oct. 2023 by Reception

Thank you for you feedback.

5 out of 5
Very friendly staff.

Posted by on 30 Sep. 2023

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Comment from Hotel Management

8 Oct. 2023 by Anna

Thank you for your review Rita. We are so glad you enjoyed your stay with us.

Property Features

The Palmer Collective offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, a vending machine, and a garden are also featured at the business-friendly The Palmer Collective. Self parking is free. This 4-star Townsville hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Townsville Station (3 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

The Palmer Collective offers 118 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. This Townsville hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Palmer's Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 8:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 8:00 PM.
Guests arriving after hours will need to go to the following location to check in: Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 14–30 for adults, and AUD 14–30 for children
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Townsville
  • Townsville Central Hotel
  • Townsville Ibis
  • Townsville Central Hotel formerly Ibis Townsville
  • Central Hotel formerly Ibis
  • Townsville Central formerly Ibis Townsville
  • Central formerly Ibis
  • Townsville Central
  • Ibis Townsville
  • Townsville Central Hotel (formerly Ibis Townsville)
  • Townsville Central Hotel
  • The Palmer Collective Hotel
  • The Palmer Collective South Townsville
  • The Palmer Collective Hotel South Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.