Mandarin Oriental Hotel Group - accommodation in Upper West Side

Had such high expectations, none met. The room is very tiny. Bathroom door at foot of bed, no fan. When the faucet or shower was turned on in any nearby room, it was loud as though it was coming from my bathroom. Very loud pipes. No bathroom counter, no place to put used hand soap bar. Dirty hand towel taken but no clean one left (twice had to call desk). Bakery in lobby not anything special, after reviews thought it would be good. But it wasn’t. Room entry Doors slam if you don’t hold them, and each guest learns with a slam. Slow and tiny (4 person) elevator. Bed was fine but pillows were not. Got stiff neck two nights. Staff very friendly.

I’ve been staying at The Lucerne for over 25 years. The location is excellent. Two minute walk to the 1 train and. 10 minute walk to Central Park. The doormen are the most welcoming, kind, and friendly. Would not stay anywhere else.

Complementary pastry amazing. Staff was absolutely fantastic…professional and nice.