Family accommodations in Williamsburg

Great location. Really nice hotel. Parking was a nightmare in their own garage. Staff in lobby were terrible. Hotel takes up full city block and checkin line was looped all through the entire lobby for 4+ hours with only 2 staffed at computers and 4 more front desk employees sitting in a back room on their phones. Sent us to wrong room without the beds we booked. Worst check in experience of my entire life and I travel 2x monthly. Just from the parking and check in I wouldn’t return here and that’s too bad because we’re bonvoy members and hotel itself and location are great. Wouldn’t recommend this place unfortunately.

This was an horrendous mistake booking at this hotel. The rooms were dirty, furniture stained, toliet on the floor. Hidden fees destination fees 203.00 manager and staff rude

They called me to pay for one night before i go and they say the rest when i arrived but yhey charged me twice and when i called they said it was computer glitch and will give you the money back on 5 business days and i never got my money back and i had to deposit it. Check how they charge you after your stay.