Hotels & Accommodation near Xcacel Beach

Wonderful experience at this all-inclusive resort for families with varied ages of children from 1 year to 16 years old! Plenty of activities for young and old! The photographer at the resort created amazing memories. There was a variety of good foods the most sought after were from the poolside and late night room service. I had great communication with the front desk who kept me alerted daily about activities and followed up on my questions and/or concerns. So needless to say I was disappointed when I realized I left a diamond earring in the room after checkout and texted the resort within 15 minutes of leaving the property; they responded by directing me to an email address to submit a claim. Because of network issues while going to the airport the email took longer to transmit than text messaging-ultimately getting a response a day later which was not timely enough to retrieve my earring. Lastly, my luggage was not given to us when the claim ticket was submitted. We were a party of 12 with 4 claim tickets. All luggage was loaded onto the transportation vehicle except 2 pieces. We didn’t realize my luggage was not in the vehicle until we arrived at the airport. We immediately contacted the resort who located my luggage and said they would send it to us via taxi and cover the cost. When the taxi arrived, the driver would not release the luggage without payment ($100 US dollars). We had to pay it in order to make our flight. We still have not been reimbursed!

I love it all

Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.