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Hotel Ambiance

3.5 star property
Hotel with 6 hot tubs, near Sunnegga Ski Resort

Photo gallery for Hotel Ambiance

View from property
Outdoor spa tub
Exterior
Junior Double Room, Mountain View (Matterhorn) | Balcony view
Deluxe Double Room, Mountain View (Matterhorn) | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Hot tub
  • Housekeeping
  • Pet-friendly
The current price is NZ$435
includes taxes & fees
16 Oct - 17 Oct

Explore the area

View map
Riedstrasse 98, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪11 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
Electric kettle
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | View from room

Deluxe Double Room, Mountain View (Matterhorn)

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
Electric kettle
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
Electric kettle
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room (small)

1 bedroom, in-room safe, desk, free WiFi

Economy Double Room (small)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
Electric kettle
IPod dock
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 26 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Zermatt

At Hotel Ambiance , you'll be 2.1 km (1.3 mi) from Sunnegga Ski Resort and 13.9 km (8.6 mi) from Gorner Ridge. Highlights at this hotel include 6 hot tubs, a bar/lounge and a sauna. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a games room. Other amenities include spa services and ski storage. Each morning buffet breakfast is served between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places in the area of this 3.5-property class Zermatt hotel include Schwarzsee Lake and Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt Visitor Center - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Brown Cow Pub - ‬7 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬6 min walk
  • ‪Hexenbar - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬2 min walk

About this property

Hotel Ambiance

Hotel with 6 hot tubs, near Sunnegga Ski Resort
Hotel Ambiance offers its guests 6 hot tubs and a sauna. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and a vending machine are also featured at Hotel Ambiance .

This 3.5-star Zermatt hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 1950
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel Ambiance offers 28 accommodations with iPod docking stations and a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services.

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  • Free WiFi
  • Breakfast available
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4.8 out of 5, Exceptional, 214 reviews
Hotel Albatros Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person
  • A bar/lounge

Things to do

  • 6 hot tubs
  • Arcade/game room
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 1950
  • Electric bike charging
  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • IPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Pet fee: CHF 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Ambiance ?

Hotel Ambiance offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ambiance ?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Ambiance on 16 Oct 2025 start from NZ$417.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Ambiance ?

There's no onsite spa, but this property does offer spa services.

Does Hotel Ambiance serve breakfast?

Yeah, buffet brekkie is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Ambiance ?

No, Hotel Ambiance does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ambiance ?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Ambiance ?

Dogs are welcome at Hotel Ambiance , with food and water bowls on offer.

Reviews

Hotel Ambiance Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 194 out of 323 reviews
Rating 8 - Good. 101 out of 323 reviews
Rating 6 - Okay. 17 out of 323 reviews
Rating 4 - Poor. 8 out of 323 reviews
Rating 2 - Terrible. 3 out of 323 reviews

Reviews

10/10 Excellent

Lane

Stayed 1 night in Jul 2025

6/10 Okay

Alexandra

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel.
Stayed 3 nights in Mar 2025

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A short walk to the shuttle/ slopes and comfortable beds and nice hot tub
Stayed 4 nights in Mar 2025

10/10 Excellent

Francielen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jun 2025

4/10 Poor

Keith

Stayed 2 nights in Jun 2025

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!
Stayed 1 night in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Vicki

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.
Our building site view
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view in town!

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice!
Stayed 3 nights in Jan 2025

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the matterhorn from our hotel room was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Tui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!
Stayed 2 nights in Jun 2023