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Hotel ZERMAMA Zermatt

4.0 star property
Art Deco hotel with coffee shop/cafe and restaurant

Photo gallery for Hotel ZERMAMA Zermatt

Restaurant
Grand Double Room, Balcony
Heated floors
Exterior
Outdoor dining

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
  • Laundry
The current price is NZ$608
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Matterstrasse 23, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪13 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Classic Twin Room, Balcony, Mountain View

Classic Twin Room, Balcony, Mountain View

Classic Twin Room, Balcony, Mountain View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Single Room, Private Bathroom

Classic Single Room, Private Bathroom

Classic Single Room, Private Bathroom

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Grand Double Room, Balcony

Grand Double Room, Balcony

Grand Double Room, Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Heating
Connecting rooms available
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Suite

Balcony view

Classic Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Zermatt

Hotel ZERMAMA Zermatt places you in the heart of Zermatt, 1.1 km (0.7 mi) from Zermatt-Furi Gondola. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of train pick-up service. .Places in the area of this 4-property class Zermatt hotel include Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Restaurant Derby - ‬7 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Hotel ZERMAMA Zermatt

Art Deco hotel with coffee shop/cafe and restaurant
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and ski storage are also featured at Hotel ZERMAMA Zermatt.

This Art Deco Zermatt hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 5 levels
  • Built in 2019
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel ZERMAMA Zermatt offers 29 accommodations with a safe and complimentary slippers. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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The price is NZ$456
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Art gallery
  • Designer stores
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2019
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Heated floor
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel ZERMAMA Zermatt?

Hotel ZERMAMA Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 26 Oct 2025 start from NZ$590.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Hotel ZERMAMA Zermatt a romantic place to stay?

A champagne service and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel ZERMAMA Zermatt.

Does Hotel ZERMAMA Zermatt serve breakfast?

Yeah, cooked-to-order brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel ZERMAMA Zermatt?

No, Hotel ZERMAMA Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel ZERMAMA Zermatt?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel ZERMAMA Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel ZERMAMA Zermatt?

Furry friends are welcome at Hotel ZERMAMA Zermatt, with food and water bowls on offer.

Hotel ZERMAMA Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 153 out of 191 reviews
Rating 8 - Good. 30 out of 191 reviews
Rating 6 - Okay. 6 out of 191 reviews
Rating 4 - Poor. 1 out of 191 reviews
Rating 2 - Terrible. 1 out of 191 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charged for something we didn’t break.

There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern hip hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Stayed 1 night in May 2025

10/10 Excellent

Hermanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jitrada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Stayed 1 night in May 2025

10/10 Excellent

Jacob

Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Dr. Ken, Meridian

Travelled with partner, Travelled with group
Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Stayed 2 nights in May 2025

8/10 Good

Marcos G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. It does not have an AC but you can leave the window open and it gets chilly.
Stayed 1 night in May 2025

10/10 Excellent

Ralph

Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
Stayed 2 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views.
Stayed 1 night in Jan 2025

10/10 Excellent

Lucille

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't have chosen a better place to stay in Zermatt! Hotel ZerMama offered everything we could dream of, starting with our room's breathtaking view of the Matterhorn. Waking up to that iconic mountain vista was truly special. What sets this hotel apart is the outstanding personal service, particularly from Norberto, who went above and beyond as our host. His local knowledge was invaluable - from restaurant recommendations to suggestions for activities around Zermatt, each of his recommendations helped make our stay exceptional. The hotel's restaurant deserves special mention - the food was excellent, showcasing high-quality cuisine that added another delightful dimension to our stay. Every staff member we encountered was genuinely friendly and helpful, creating a warm, welcoming atmosphere throughout our visit. The location, the views, the service, and the dining all combined to create the perfect Zermatt experience. Whether you're here for skiing, hiking, or just to enjoy the mountain atmosphere, Hotel ZerMama delivers on all fronts. We'll definitely be returning!
Stayed 3 nights in Nov 2024

10/10 Excellent

Teck mun

Stayed 1 night in Oct 2024

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the modern rustic cozy feel of the hotel , all staff were friendly except for our breakfast server for the last two mornings was not friendly . She has long black straight hair. Other than that loved our stay and the helpfulness of the staff to guests
Stayed 3 nights in Nov 2024

10/10 Excellent

faiza

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Chereen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024

10/10 Excellent

Bolt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room: good size, clean, and well-equipped. The location is within walking distance from the train station, and Matterhorn. The staff are friendly and very helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Liked: Amenities
Location is great. Staffs are nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fallon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to keep room temp control, but otherwise AMAZING!
Stayed 2 nights in Oct 2024