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Hotel ZERMAMA Zermatt

Property class: 4

Photo gallery for Hotel ZERMAMA Zermatt

A person in a fur coat cooking on a balcony with a view of snow-capped mountains.
A modern building with a ski resort in the background, a snow-covered landscape, and a road with light trails.
A cozy café with wooden shelves displaying pastries and coffee, a wooden table with a floral centerpiece, and a rustic stone wall.
A cozy lounge area with a stone fireplace, comfortable seating, and a wooden ceiling.
A hotel sign with "HOTEL MAMMA" and a view of a snowy mountain landscape.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Bar
  • Laundry room
The current price is NZ$617
includes taxes & fees
11 Oct - 12 Oct

Explore the area

View map
Matterstrasse 23, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪2 min walk‬
  • Place, Zermatt - Furi
    ‪5 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Mama's Double Matterhorn

A modern bedroom with a green upholstered headboard, a wooden floor, and a patterned wall.

Mama's Double Matterhorn

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Mama's Single

A modern hotel room with a wooden wall, a large bed with decorative pillows, a television mounted on the wall, and a sliding door leading to a shower area.

Mama's Single

10.0 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Mama's Doppel L

A modern hotel room with a large bed, a TV, a wooden dresser, and a balcony with a view of trees.

Mama's Doppel L

10.0 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Sweet Matterhorn

A balcony with a view of a mountain and a train.

Sweet Matterhorn

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Mama's Double

A modern bedroom with a wooden wall panel, a green upholstered headboard, a large bed with white bedding, and two bedside tables with lamps.

Mama's Double

9.4 out of 10
Exceptional
(8 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for MAMA'S POOL

A modern hotel room with a large bed, green walls, and a balcony with outdoor furniture.

MAMA'S POOL

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Position SPA

A modern hotel room with a large bed, a green upholstered bench by the window, and a view of a snowy mountain.

Pool Position SPA

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

About the area

Zermatt

Hotel ZERMAMA Zermatt places you in the heart of Zermatt, 1.1 km (0.7 mi) from Zermatt-Furi Gondola. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of train pick-up service. .Places in the area of this 4-property class Zermatt hotel include Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Matterhorn Museum - 5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Harry's Ski Bar - ‬3 min walk
  • ‪Walliserkanne - ‬6 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk
  • ‪Restaurant Derby - ‬7 min walk

About this property

Hotel ZERMAMA Zermatt

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and ski storage are also featured at Hotel ZERMAMA Zermatt.

This Art Deco Zermatt hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 5 levels
  • Built in 2019
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel ZERMAMA Zermatt offers 29 accommodations with a safe and complimentary slippers. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

A modern spa area with sun loungers and a view of a snowy mountain landscape.
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 535 reviews
The price is NZ$842
includes taxes & fees
28 Oct - 29 Oct
BEAUSiTE Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Art gallery
  • Designer stores
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2019
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heated floor
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel ZERMAMA Zermatt?

Hotel ZERMAMA Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of 30 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 11 Oct 2026 start from NZ$617, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Hotel ZERMAMA Zermatt a romantic place to stay?

A champagne service and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel ZERMAMA Zermatt.

Does Hotel ZERMAMA Zermatt serve breakfast?

Yeah, cooked-to-order brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel ZERMAMA Zermatt?

No, Hotel ZERMAMA Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel ZERMAMA Zermatt?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel ZERMAMA Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel ZERMAMA Zermatt?

Furry friends are welcome at Hotel ZERMAMA Zermatt, with food and water bowls on offer.

Hotel ZERMAMA Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 184 out of 231 reviews
Rating 8 - Good. 38 out of 231 reviews
Rating 6 - Okay. 7 out of 231 reviews
Rating 4 - Poor. 1 out of 231 reviews
Rating 2 - Terrible. 1 out of 231 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. My room has a large balcony and we can enjoy the warm weather and views. Staffs are very friendly and helpful. I will give it a 5 stars.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view, fabulous location. Great boutique style hotel! Do not hesitate to book!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, clean and very comfortable. I was thrilled that we had a nice balcony to sit and relax. The arrival person was very knowledgeable nd pleasant and our room was ready early. I would highly recommend this hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious….. Mountain View spectacular!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and hotel is stylish & modern. The staff was very helpful with local hiking knowledge. Rooms cleaned daily and quickly which was nice to come back to. That being said, the room was pretty hot even at the end of May. Bed and pillows also left something to be desired.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at Hotel Zermama. The hotel deserves a 5 star rating. The suite was incredible, spacious with a Living Room with baclony, two well appointed bathrooms, excellent mattresses and pillows and an amazing view of Matterhorn. The staff is incredible. From the front desk, to the restaurant everyone was attentive, friendly and went out of their way to assist in any way. Special thank you to Victoria who helped check us in and walk us to our suite, to Lilly who was extra special during our morning breakfasts, Stelios the incredible bartender and Victor who took our drink orders. In addition, the hotel manager Norberto is just amazing. Friendly, attentive, courteous, and an overall pleasant individual with a great smile and laugh.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here every time I am in Zermatt.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most stunning hotel and views from the room windows! Beautifully designed rooms and thoughtful touches everywhere you look, going above and beyond. Staff are helpful and friendly! Great location close to everything. We didn't go skiing but it looked great!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent stay, great staff.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. I was travelling solo and booked the room for a solo that was their smallest option. This ended up being one of my favourite booked hotel rooms ever. Although designed for a solo traveller, the design was brilliant. It was amazingly cozy. It was easy to unpack and not have anything to trip over. The decor was inviting and perfect. Having a window seat with a fantastic view was amazing. Food was great. I could rave and rave about this hotel. I might add that the location was unbelievable. You could easily step outside the door and see the Matterhorn. But you are very close to the train station. I would go back in a heartbeat.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- great location
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Amenities
Amazing views and excellent customer service. Rooms were very nice.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had great lighting. It had great robes for the cold weather
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern hip hotel
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Stayed 1 night in Oct 2025