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The Pollux

4.0 star property

Photo gallery for The Pollux

A modern spa room with wooden walls, a glass partition, and a large sink.
Property video
A cozy bar area with wicker baskets, a fireplace, and leather seating.
A modern interior with a wooden reception desk, a glass partition, and a seating area.
A restaurant with wooden tables and chairs, arched windows, and a rustic interior.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Gym
  • Business services
The current price is NZ$541
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt Visitor Center
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Double Room, City View

A bedroom with a large bed, wooden headboard, and a stone accent wall.

Double Room, City View

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony

A modern bedroom with a wooden bed, a desk, and a chair.

Double Room, Balcony

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, City View

A compact bedroom with a bed, a desk, and a TV.

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Gallery Single Room

A compact room with a wooden ceiling, a red chair, a desk, and a window.

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony

A modern bedroom with a large bed, wooden headboard, bedside tables, and a glass table.

Superior Double Room, Balcony

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room

A bedroom with a skylight, a bed with white bedding, a wooden headboard, and a stone wall.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

About the area

Zermatt

A family-friendly stay in the heart of Zermatt awaits you at The Pollux. Within a 5-minute stroll you'll find Matterhorn Museum and Zermatt-Furi Gondola within a 15-minute walk. Highlights at this hotel include 3 restaurants, a full-service spa and free buffet breakfast. .The restaurant, Restaurant Pinte, serves Regional cuisine and is open for breakfast, lunch and dinner. Chami Bar Fire Place is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and sauna as well as access to bike hire. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Tour Monte Rosa - 3 min walk - 0.3 km
  • Zermatt - Furi - 5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Golden India - ‬2 min walk

About this property

The Pollux

The Pollux offers its guests a full-service spa, a sauna, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly The Pollux.

This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Pollux offers 35 accommodations with minibars and a safe. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Similar properties

Building design
Alpenlodge
Zermatt
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 237 reviews
The price is NZ$601
includes taxes & fees
26 July - 27 July
Alpenlodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

What is the cancellation policy at The Pollux?

The Pollux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pollux?

As of 18 Jul 2026, prices found for a 1-night stay for 2 adults at The Pollux on 16 Aug 2026 start from NZ$541, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Pollux?

Yep, there is an onsite spa at The Pollux. You'll enjoy services like sports massages.

Is The Pollux family-friendly?

You bet! With amenities such as children's meals, an arcade and laundry facilities, it's no surprise that The Pollux is a hit with families.

Does The Pollux serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Pollux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at The Pollux?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Pollux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pollux?

No, pets and service animals are not allowed.

The Pollux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 232 out of 303 reviews
Rating 8 - Good. 59 out of 303 reviews
Rating 6 - Okay. 9 out of 303 reviews
Rating 4 - Poor. 2 out of 303 reviews
Rating 2 - Terrible. 1 out of 303 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Room was comfortable, clean and quiet. The staff was very nice and helpful. Would definitely recommend. Very close to train station & ski shuttle. Excellent breakfast.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ai

Liked: Cleanliness, amenities, property conditions & facilities
Very comfy and good quality beddings Nice room with city view Very nice staff and amenities Overall A+
Very nice room with city view
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch but very expensivehotel
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, lovely staff and great location, 4 minute walk from train station.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh room, a very nice spa area, and excellent breakfast and service. Despite being located on the main street, it was very quiet at night. Only 3 minutes from the train station and right in the center of everything. The hotel also offers a very spacious ski room, which is perfect for winter stays, as well as a billiard table for those who enjoy playing. There is also a restaurant and bar at the hotel - one of the best in the village. We would definitely come back!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Biraju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place to even stay with kids.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

jody

Liked: Cleanliness, amenities, property conditions & facilities
All of the above. Nice hotel situated in the heart of downtown.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, convenient to train station
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Chac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel style it was really welcoming
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Spacious room. Walkable to everything. Loved the lit fire in the lobby at night!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandra, the receptionist was one of the best but they were all fantastic. Very helpful and Olivia at the bar was a rockstar.!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Yubao

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location，
Stayed 1 night in May 2025
Verified

10/10 Excellent

Desiree

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great breakfast. Friendly staff.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with large comfortable bed and balcony. Very cozy hotel with an excellent bar area by fireplace, great breakfast and excellent location. Two minutes from train station.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Great location for a ski trip.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Praveen P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Romana

Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024