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Wellness Hotel Alpenhof

Property class: 4.5

Photo gallery for Wellness Hotel Alpenhof

A balcony with two chairs and a table, overlooking a snowy mountain landscape.
A snow-covered mountain town with a prominent hotel featuring multiple floors and balconies, surrounded by snow-covered trees and mountains.
A modern hotel room with a large bed, a wooden vanity with a mirror, and a separate shower area.
A log cabin with a sauna, a hot tub, and a pool, surrounded by snow-covered trees.
A modern living room with a fireplace, comfortable seating, and a large TV screen.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Matterstrasse 43, Postfach 462, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular Gondola
    ‪2 min walk‬
  • Place, Zermatt Visitor Center
    ‪5 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Design Single No Balcony

A bedroom with a wooden headboard, a bedside table with a lamp, and a window with curtains.

Design Single No Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic double no balcony

Room

Classic double no balcony

10.0 out of 10
Exceptional
(16 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Superior Room

A hotel room with a large bed, a nightstand with a lamp, a wall-mounted phone, and a door leading to another room.

Design Superior Room

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Alpine Chic Room

A modern hotel room with a wooden ceiling, a large bed with a brown bedspread, a sofa, a small table with a vase and apples, and a desk with a coffee machine.

Alpine Chic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Design Junior Suite

A modern living room with a sofa, a chair, a coffee table, and a large painting of a dog.

Design Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Design Double Room

A modern hotel room with a large bed, a desk, and a view of a mountainous landscape through the window.

Design Double Room

10.0 out of 10
Exceptional
(14 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Penthouse Deluxe Suite

A hotel room with a wooden ceiling, a bed with a beige blanket, a nightstand with a lamp, and sheer curtains.

Penthouse Deluxe Suite

  • 80 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Large Single Sofa Bed OR 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Penthouse Deluxe Suite Matterhorn View

A balcony with two chairs and a table, overlooking a snowy mountain landscape.

Penthouse Deluxe Suite Matterhorn View

  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds OR 2 Queen Beds

About the area

Zermatt

A luxury stay in the heart of Zermatt awaits you at Wellness Hotel Alpenhof. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular Gondola. Highlights at this ski hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Restaurant Alpenhof, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Along with ski-in ski-out access, this hotel offers on-site ski storage and ski passes. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Free buffet breakfast is available daily between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .In the area of this 4.5-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular Gondola - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Tour Monte Rosa - 5 min walk - 0.4 km
  • Matterhorn Museum - 6 min walk - 0.6 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Harry's Ski Bar - ‬5 min walk
  • ‪Restaurant Derby - ‬7 min walk
  • ‪Manud - ‬7 min walk
  • ‪Snowboat - ‬3 min walk

About this property

Wellness Hotel Alpenhof

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Wellness Hotel Alpenhof helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. This luxury hotel also offers an indoor pool, a sauna and a fitness centre. A complete renovation of Wellness Hotel Alpenhof was completed in October 2022.

Smoking is allowed in designated areas at this 4.5-star Zermatt hotel.

  • 1 building
  • 61 guestrooms or units
  • 5 levels
  • Built in 1983
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Wellness Hotel Alpenhof offers 61 accommodations with minibars (stocked with some free items) and minibars. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; reservations required
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Restaurant Alpenhof

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 1983
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 60.0 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Alpenhof Hotel
Alpenhof Hotel Zermatt
Alpenhof Zermatt
Hotel Alpenhof
Hotel Alpenhof Zermatt
Hotel Alpenhof
Wellness Hotel Alpenhof Hotel
Wellness Hotel Alpenhof Zermatt
Wellness Hotel Alpenhof Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Wellness Hotel Alpenhof?

Wellness Hotel Alpenhof offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Wellness Hotel Alpenhof?

Yep, there is an onsite spa at Wellness Hotel Alpenhof. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Wellness Hotel Alpenhof have a pool?

Wellness Hotel Alpenhof has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Wellness Hotel Alpenhof a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Wellness Hotel Alpenhof.

Does Wellness Hotel Alpenhof serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Wellness Hotel Alpenhof?

No, Wellness Hotel Alpenhof does not offer an airport shuttle service.

Is there a bar or restaurant at Wellness Hotel Alpenhof?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Wellness Hotel Alpenhof?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Wellness Hotel Alpenhof?

Dogs are welcome at Wellness Hotel Alpenhof, with food and water bowls on offer.

Wellness Hotel Alpenhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 549 out of 678 reviews
Rating 8 - Good. 106 out of 678 reviews
Rating 6 - Okay. 13 out of 678 reviews
Rating 4 - Poor. 3 out of 678 reviews
Rating 2 - Terrible. 7 out of 678 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, a little bit of luxury in Zermatt. Great spa facilities.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location. Modern and clean with top tier amenities. It was our favorite hotel of our entire trip!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well furnished I very much enjoyed the vibe and the staff was very accommodating.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cozy, the bar staff was wonderful, and the breakfast buffet was definitely worth it
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained with very beautiful views. The breakfast is spectacular and the staff is very attentive.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very close to skilift!
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The breakfast was incredible, no so clean the room , the staff is very friendly
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean room and helpful and attentive staff. Generous breakfast spread. Spa, indoor heated pool and sauna facilities were an added bonus!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, rooms amazing, excellent breakfast, free transfer to the train station. Would recommend
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable and the staff was excellent
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Matterhorn view. Polite and helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Had such a great time! The service is spectacular!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Clean room, spacious, free mini bar, breakfast included was AMAZING! Nice walk from the train station or you can call the hotel for a pickup in their little taxi. Close proximity to all of what Zermatt has to offer. We will definitely stay here again when visiting this charming town.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great spa, great bar and very friendly staff
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location / spa / beautiful scenery / amazing staff
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Proper stay with excellent spa. Would suggest irons/steamers as well as fans for people who like it cold
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in - zermatt
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel staff was friendly
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent location, with friendly and professional staff. The facilities are wonderful and the room was very comfortable.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for relaxation and rejuvenation.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel and great view. Wonderful spa available and dining options.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in Switzerland!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and well maintained property
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in an amazing location. Staff were all brilliant and very helpful. Food was great. Spa facilities were very good.
Stayed 2 nights in Oct 2025