Ashland accommodation from NZ$120

Exceeded my expectations

We made a reservation for 2 Queen Beds, when we arrived to the hotel around 5pm, the desk clerk said that rooms are first come first serve and they were out of Queen rooms and only had a room with 1 King size bed, and they didn’t have rollaway beds/cots nor sofa beds. The reservation was made showing 2 Adults and 2 kids…one King size bed was not going to accommodate us. Luckily, we brought our air mattress with us and the clerk was able to place us in a handicap room that had enough space for the mattress! We had only 2 sets of towels/washcloths and were told there weren’t any left and wouldn’t be any until 10 am next day. We had to leave before then to get to our event. The bathroom sink, the stopper would not stay up. The shower didn’t have much water pressure. The breakfast buffet was okay, younger kid enjoyed the pancakes. Older kid enjoyed the bagels. The eggs were cold and the bacon was cold and greasy. Coffee and drinks were good. The only good thing was the front desk staff. The clerk that checked us in tried to make things right with the room and our inconvenience, by knocking a few dollars off of the room price, but it still wasn’t worth it. Other than that I doubt we’ll stay here again.

This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and washcloths. One per guest, which is problematic if you spend the day sweaty outdoors and want to refresh before dinner. (I will not re-use a washcloth.) Plus, there was very little place to put your clothes. My wife and I were there for a week and there weren't enough hangers for even her clothes. I had to spread my shirts out of the couch. Plus, there was no bureau or chest of drawers to put your other clothes in so we had stuff in our suitcases all week. There was a neat electric tea pot in the room ... but not once during the week did they leave any cups. They have a rec area with a pool table but ... and this is kind of indicative of the rest of the property ... the table felt was coming loose and the three cues were useless: two didn't have tips and the remaining cue was split in the shaft. Do you need a pool table at a hotel? No. Not at all. But if they do offer one, it should at least be in decent shape. Bottom line: There are definitely cleaner, more modern hotel in RVA.