Casual Bilbao Mardones

1.0 star property
Guesthouse in Bilbao, steps from Santiago Cathedral

Room options

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Cable channels
Mobile key entry
Wardrobe
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Cable channels
Mobile key entry
Wardrobe
  • 10 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • City view
  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Cable channels
Mobile key entry
Wardrobe
Daily housekeeping
  • 8 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Cable channels
Mobile key entry
Wardrobe
  • City view
  • Sleeps 2
  • 1 Queen Bed

About the area

Bilbao

Casual Bilbao Mardones places you steps from Santiago Cathedral and within a short 5-minute stroll of Ribera Market. Highlights at this guest house include free in-room WiFi. .This smoke-free guest house offers free WiFi in public areas, concierge services and express check-out. Additionally, you'll find coffee/tea in a common area, a microwave in a common area and a fridge in a common area. .Sights within a 15-minute walk of this Bilbao City Centre guest house include Gran Casino Bilbao and Basilica of Begona.
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What's nearby

  • Santiago Cathedral - 2 min walk - 0.2 km
  • Plaza Nueva - 3 min walk - 0.3 km
  • Ribera Market - 3 min walk - 0.3 km
  • Gran Casino Bilbao - 6 min walk - 0.6 km
  • Guggenheim Museum Bilbao - 18 min walk - 1.5 km

Getting around

  • Arriga Tram Stop - 3 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 7 min walk
  • Bilbao (BIO) - 21 min drive

Restaurants

  • ‪The Craft Tabeerna - ‬2 min walk
  • ‪Ola Martin Berasategui - ‬2 min walk
  • ‪Bar Irrintzi - ‬1 min walk
  • ‪Bizitza - ‬2 min walk
  • ‪Berton - ‬1 min walk

About this property

Casual Bilbao Mardones

Guesthouse in Bilbao, steps from Santiago Cathedral
As a guest of Casual Bilbao Mardones, you'll find tour/ticket assistance, coffee/tea in common area, and concierge services. WiFi is free in public spaces. Casual Bilbao Mardones also features express check-out, a front desk safe, and a microwave in a common area. A complete renovation of Casual Bilbao Mardones was completed in February 2023.

This Bilbao guest house is smoke free.

  • 21 guestrooms or units
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
Casual Bilbao Mardones offers 21 accommodations with a hairdryer. 21-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided on a daily basis.

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  • Air-conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 17 per night; reservations required; discounts available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Renovated entire property - February 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

More

  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 17 per night (984 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Casual Bilbao Mardones Bilbao
Casual Bilbao Mardones Guesthouse
Casual Bilbao Mardones Guesthouse Bilbao

Frequently asked questions

What is the cancellation policy at Casual Bilbao Mardones?

Casual Bilbao Mardones offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Casual Bilbao Mardones?

The closest beach to Casual Bilbao Mardones is La Arena Beach (18.5 km).

Is there a free airport shuttle available at Casual Bilbao Mardones?

No, Casual Bilbao Mardones does not offer an airport shuttle service.

What time are check-in & check-out at Casual Bilbao Mardones?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Casual Bilbao Mardones?

No, pets are not allowed.

Casual Bilbao Mardones Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 91 reviews
Rating 8 - Good. 34 out of 91 reviews
Rating 6 - Okay. 13 out of 91 reviews
Rating 4 - Poor. 5 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dragos, Kirkland

Liked: Cleanliness, property conditions & facilities
Great location, clean rooms and friendly staff. Highly recommended
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, in the heart of the old town so surrounded by food and drink options, easy walk in to the new town. Room was good, clean and moderns and staff were helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

jeffery

Stayed 2 nights in Sep 2025

10/10 Excellent

Inna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in an easy to get around spot. Many shops and restaurants nearby.
Stayed 2 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Ilene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a great location and I loved the key pad entry option. However, the room was so stuffy. The fan was as helpful but there was no option for fresh air on our side of the building. The “window” opened up to the building courtyard that was completely enclosed. A better ventilation option would be better for the rooms located on the interior side of the building. Otherwise - everything is lovely and would recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Andrea

Stayed 2 nights in Jun 2025

6/10 Okay

Mary

Stayed 1 night in Apr 2025

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool little place in old town Bilbao. Close to a lot of restaurants and shopping. The front desk was amazing and she let us leave our bags for a few hours after we checked out. Smaller rooms but a comfortable bed and everything was very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could not ask for better value

We couldn't have asked for more or for better value. Reception was very friendly, room was brightly lit and exceptionally clean, shower was steamy with great water pressure, beds were comfortable. And the hotel was centered in Bilbao's Old Towne with plenty to do. A perfect combination!
Stayed 1 night in Oct 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service
We thought this was a very well located place and the check-in was very easy. The shower is super tiny, but we managed.
Stayed 2 nights in Oct 2024

6/10 Okay

Edgardo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is on the 3rd floor without an elevator and the rooms do not have air conditioning. Be sure before booking, because in their listing they don't clarify that.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room and even smaller bathroom which was not shown in any pictures. Smallest sink ever seen or used. No room for luggage except on floor. We could hear everything even whispering in other rooms. Also pipes sounded like waterfall just outside window when anyone in building flushed. Good price and good location and clean rooms just keep in mind the above.
Stayed 4 nights in Sep 2024

8/10 Good

Aramis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La ubicación exelente. Limpio y el personal amable. Unico inconveniente no tiene elevador y son 2 o 3 pisos con maletas
Stayed 4 nights in Aug 2024

6/10 Okay

samantha

Travelled with family
Liked: Staff & service
Disliked: Amenities
its okay place for a short weekend stay. the place is really small, and restroom super tiny. the place only have stairs inside the building with light sensor that doesnt work well. its convenient to restaurant, stores and dessert places, but night time can be noisy. the streets gets very dirty, smelly and nasty at night.
Stayed 2 nights in Aug 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Great apartment in the heart of the old town
Stayed 2 nights in Aug 2024

8/10 Good

Ad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location, especially if you're not driving. unfortunately, we drove so had to park like 8 blocks away. It's the nature of staying right in the heart of downtown (casco viejo). staff was very friendly and suggested places to go and visit. It's more of a hostel than a hotel, you have to walk up 3 stories, no elevator. there's also no AC in the rooms. it was breezy so we opened the windows. a few weeks later it might've been an issue tho. be mindful. would stay there again.
Stayed 1 night in Jun 2024

4/10 Poor

Grecia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing. Wouldn’t recommend

The hotel had a convenient location, but several issues marred the stay. The bathroom was very small, and using the mini shower caused water to spill everywhere. Despite searching for accommodations with air conditioning, the room only had a small, ineffective fan. Additionally, opening the balcony door invited a swarm of large mosquitoes into the room.
Stayed 2 nights in Jun 2024

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to lay your head for the night and right in the thick of the old town. Quite a noisy spot though. Ear plugs a must!
Stayed 2 nights in Jun 2024

10/10 Excellent

Gary, Boston

Stayed 2 nights in May 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a really great location and is surrounded by plenty of places to eat and drink, as well as being only a few minutes walk from local bus, tram and metro services. I stayed by myself in one of the smaller rooms. The room was very clean and modern and ideal for a few nights stay. My room faced onto an inner courtyard so I could not hear any of the hustle and bustle of the streets outside however the property is quite small with all rooms in close proximity on the same floor so you do hear the comings and goings of all other guests - the floors are all hard and non carpeted so footsteps and cases being pulled can be quite loud as people enter and leave in the mornings and evenings respectively. The bathroom was great, nice powerful shower inside a big clean cubicle with both a waterfall head and a detachable, directional head. Good temperature control. The room had a decent fan/Aircon solution operated by remote control. The staff I encountered were all very friendly, helpful and chatty!