Bulphan accommodation from NZ$159

At check-in we were given a key card & pointed to the lifts, no information was given about the hotel facilities (we were not even told where breakfast would be served). There was no information in the room either (except a room service menu) where I would normally expect to find some, either as hard copy or available on TV. The bathroom was hopeless - lighting was totally inadequate, the brightest lighting being directly above the bath, which was behind you when standing at the sink and trying to use the mirror above it and therefore left one's face in shadow. although there were lights above the sink area they were so dim as to be no help. Also, on Day2 we returned from a day out to find the bath (which we had not yet used) contained sludge, which must have come up through the plug hole. We tried to charge a meal taken at the Vicinity restaurant (within the hotel) to our room as I would have expected to be able to do, but we were told it was not possible because our room account was not set up for credit, although we had never been asked or offered the chance to do this. As a result we were unable to benefit from the promised discount on food and drink charges obtainable by declining the servicing of our room. In summary, not impressed especially at the prices charged. The only positive was the view of London Bridge, especially when it was being raised.

The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop.

The check-in staff were fantastic, particularly the girl whose name I believe started with G. She was incredibly helpful and attentive, truly a valuable asset to the hotel. The breakfast was delicious with a lovely menu and prompt service. My room was well-equipped but the carpet was badly stained which left a negative impression. Will be back again .