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Hotel Plaza Carrillo's

Property class: 3

Photo gallery for Hotel Plaza Carrillo's

A table set for dining with a bottle of wine, glasses, and a menu.
An arched entrance with a red brick pathway leading to a dark doorway.
A Carrillo's Hotel with a sign indicating it is a lobster house.
A swimming pool with a stone wall and palm trees.
A hotel room with two beds, a dining table, and a TV.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service

Explore the area

View map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪2 min walk‬
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room

Down duvets, in-room safe, desk, iron/ironing board (on request)

Double Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Two single beds with white linens, a wooden nightstand with a phone, and a towel on the right bed.

Standard Room

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 4

Room

  • Sleeps 10

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About the area

Cancun

At Hotel Plaza Carrillo's you'll be 0.8 km (0.5 mi) from Las Palapas Park and 4.2 km (2.6 mi) from Cancun Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Carrillos, serves international cuisine. Other amenities include free Wi-Fi in public areas and a snack bar/deli. There's also the convenience of free parking nearby. .Places within a 15-minute drive of this 3-property class Downtown Cancun hotel include Tortuga Beach and Cancun Convention Center.

What's nearby

  • Benito Juarez Municipal Building - 2 min walk - 0.2 km
  • Las Palapas Park - 3 min walk - 0.3 km
  • PlayCity Casino - 3 min walk - 0.3 km
  • Plaza 28 - 12 min walk - 1.1 km
  • Plaza Las Americas - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Hunter Bar - ‬3 min walk
  • ‪Taqueria El Poblano - ‬3 min walk
  • ‪11:11 Club - ‬1 min walk
  • ‪Restaurante los Alcatraces - ‬4 min walk
  • ‪Regina Club - ‬2 min walk

About this property

Hotel Plaza Carrillo's

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and a garden are also featured at Hotel Plaza Carrillo's.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 43 guestrooms or units
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Plaza Carrillo's offers 43 accommodations with a safe and free toiletries. Beds feature down duvets. Cable televisions are provided. Bathrooms include baths or showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carrillos

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical sockets in bathroom
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Carrillo's

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 002-025-002201/2026

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Plaza Carrillo's?

Hotel Plaza Carrillo's offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Plaza Carrillo's?

The closest beach to Hotel Plaza Carrillo's is Delfines Beach (12 km).

Does Hotel Plaza Carrillo's have a pool?

Hotel Plaza Carrillo's has an outdoor pool. The pool is open 6:30 AM to 8:00 PM.

Is there a free airport shuttle available at Hotel Plaza Carrillo's?

No, Hotel Plaza Carrillo's does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Plaza Carrillo's?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Plaza Carrillo's?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Plaza Carrillo's?

No, pets and service animals are not allowed.

Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 213 reviews
Rating 8 - Good. 78 out of 213 reviews
Rating 6 - Okay. 49 out of 213 reviews
Rating 4 - Poor. 15 out of 213 reviews
Rating 2 - Terrible. 12 out of 213 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent place thank you!
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bit too noisy

The hotel beside loud bar. But also near house with barking dogs into the night Getting good sleep was a challenge
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10
Verified review

6/10 Okay

Liked: Cleanliness
.
Stayed 7 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya hemos ido en varias ocasiones, si buscan un lugar tranquilo y cómodo para descansar está muy bien. Las camas son cómodas, tienen garrafones de agua fría y caliente en los pasillos q uno puede tomar en las jarras q tiene cada habitación, cuánta con agua fría y caliente en el baño también, la alberca es grande solamente q está temporada el agua estaba muy fría y no pudimos usarla. La atención de todos fue muy amable.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me he hospedado en 4 ocasiones y no he tenido problemas, algunas he ido sola o con mi hijo.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me parecio bueno
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para llegar a dormir está bien, está aceptable no esperar algo sobresaliente pues el precio es accesible para pasar la noche Me gustó que hay lugares de interés cerca de la propiedad
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general está bien el hotel, no me gustó que no hubo control remoto para mi habitación.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Mejorar camas

Todo bien el único pequeño detalle es que las camas son duras
Stayed 3 nights in Nov 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Hotel que cambio reglas perjudiciales a el cliente

Un lugar centrico, ideal para desplazar a cualquier punto, en esta ocasion la habitacion no fue lo esperado, fallo el control del clima, el jabon y shampoo no se suministro para el segundo dia, y una desagradable sorpresa el check out es a las 11 am.. cuando anteriormente era a la 1 de la tarde, me dieron la oportunidad de salir a las 12.. habitaciones ya algo viejas aunque remodeladas, baños con llaves flojas, wc de consumo elevado de agua(excesivo), puerta de acceso con chapa muy deteriorada.. se descansa? Si..
Stayed 2 nights in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó que es fácil llegar, céntrico. La alberca es de tamaño mediano, los cuartos son pequeños pero muy cómodas las camas, el baño estaba limpio y se esmeraron en las decoraciones. La tv es grande aunque con detalles como el control q estaba fallando. Nos perdimos un poco para encontrar la alberca pero en general estuvo bien
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias, excelente hospedaje!!

Una estancia muy agradable, una cama muy amplia y comoda, agua caliente, limpieza, tranquilidad, excelente lugar!!..
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Property conditions & facilities
N
Stayed 4 nights in Sep 2022
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó porque el restaurante q tienen no funciona y no había papel de baño en la habitación y no se veía agradable
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Esperaba más de hotel, si esta ubicado en buen lugar cerca del parque de las Palapas, pero ya esta deteriorado, nos pusieron un rollo de papel usado y nunca un nuevo, pedí cambio de toallas y nunca me pusieron limpias hasta que las pedí, si Pueden hospedarse en oro hotel mucho mejor.
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien to do bieen
Stayed 1 night in Mar 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for!

Clean and great service!
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Cerca del centro, si eres una persona sencilla este hotel estará perfecto para ti
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
En general todo bien, estuvimos una noche, habitacion comoda y limpia
Stayed 1 night in Jan 2022