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Hotel Plaza Carrillo's

3.0 star property

Photo gallery for Hotel Plaza Carrillo's

International cuisine
Standard Room
Street view
Hallway
International cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service
The current price is NZ$82
includes taxes & fees
17 Mar - 18 Mar

Explore the area

View map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪2 min walk‬
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Double Room

Down duvets, in-room safe, desk, iron/ironing board

Double Room

  • 20 sq m
  • Sleeps 4

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

At Hotel Plaza Carrillo's you'll be 0.8 km (0.5 mi) from Las Palapas Park and 4.2 km (2.6 mi) from Cancun Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Carrillos, serves international cuisine. Other amenities include free Wi-Fi in public areas and a snack bar/deli. There's also the convenience of free parking nearby. .Places within a 15-minute drive of this 3-property class Downtown Cancun hotel include Tortuga Beach and Cancun Convention Center.

What's nearby

  • Benito Juarez Municipal Building - 2 min walk - 0.2 km
  • Las Palapas Park - 3 min walk - 0.3 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Mercado 23 - 11 min walk - 1.0 km
  • Plaza Las Americas - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪11:11 Club - ‬1 min walk
  • ‪Hunter Bar - ‬3 min walk
  • ‪Ritual Café & Boutique - ‬5 min walk
  • ‪Onesto Café - ‬2 min walk

About this property

Hotel Plaza Carrillo's

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and a garden are also featured at Hotel Plaza Carrillo's.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 43 guestrooms or units
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Plaza Carrillo's offers 43 accommodations with a safe and free toiletries. Beds feature down duvets. Cable televisions are provided. Bathrooms include baths or showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carrillos

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical sockets in bathroom
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Carrillo's

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Plaza Carrillo's?

Hotel Plaza Carrillo's offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Plaza Carrillo's?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Plaza Carrillo's on 17 Mar 2026 start from NZ$82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Plaza Carrillo's?

The closest beach to Hotel Plaza Carrillo's is Delfines Beach (12 km).

Does Hotel Plaza Carrillo's have a pool?

Hotel Plaza Carrillo's has an outdoor pool. The pool is open 6:30 AM to 8:00 PM.

Is there a free airport shuttle available at Hotel Plaza Carrillo's?

No, Hotel Plaza Carrillo's does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Plaza Carrillo's?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Plaza Carrillo's?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Plaza Carrillo's?

No, pets and service animals are not allowed.

Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 212 reviews
Rating 8 - Good. 78 out of 212 reviews
Rating 6 - Okay. 49 out of 212 reviews
Rating 4 - Poor. 15 out of 212 reviews
Rating 2 - Terrible. 12 out of 212 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bit too noisy

The hotel beside loud bar. But also near house with barking dogs into the night Getting good sleep was a challenge
Stayed 3 nights in Oct 2025

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent place thank you!
Stayed 1 night in Sep 2025

10/10 Excellent

Alberto

Stayed 3 nights in Feb 2025

4/10 Poor

Robert

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024

8/10 Good

Miriam Isabel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

ice

Stayed 2 nights in Dec 2022

2/10 Terrible

Justin

Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022

10/10 Excellent

Dulcinea

Stayed 2 nights in Apr 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2022

8/10 Good

HANNAH

Stayed 1 night in Mar 2022

6/10 Okay

S

Liked: Cleanliness, staff & service

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for!

Clean and great service!
Stayed 1 night in Feb 2022

8/10 Good

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022

6/10 Okay

Nicholas

Stayed 1 night in Jan 2022

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Fantastic Hotel thats located perfectly in the middle of downtown Cancun. Great vibe, nice pool, fantastic staff.. Highly recommend for singles, couples, families..
Stayed 1 night in Jan 2022

6/10 Okay

Ilse

A little high in price for what you get
Stayed 1 night in Jan 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and poor service. No english. Stay away
Stayed 7 nights in Dec 2021

10/10 Excellent

ASHISH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth, they even helped us with parking. Rooms are nice and tidy and Internet works.... Its got everything that a budget travel could ask for :)
Stayed 1 night in Dec 2021

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
have a bedbugs
Stayed 6 nights in Oct 2021

2/10 Terrible

Martha raso

Liked: Cleanliness
Disliked: Staff & service
The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia
Stayed 5 nights in Nov 2021

8/10 Good

Alejandra

Stayed 2 nights in Nov 2021