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Condor Ocean View Apartments managed by Gold Coast Premium

3.5 star property
Condo with free parking, 5-minute walk to Cavill Avenue

Photo gallery for Condor Ocean View Apartments managed by Gold Coast Premium

Premium Apartment, 3 Bedrooms, Ocean View | Terrace/patio
Superior Apartment, 3 Bedrooms, Accessible, Ocean View
Premium Apartment, 3 Bedrooms, Ocean View | Private kitchen
Comfort Apartment, 3 Bedrooms, River View | Living area
Executive Apartment, 3 Bedrooms, Ocean View | Living area

Reviews

7.0 out of 10
Good

Popular amenities

  • Dryer
  • Pool
  • Washer
  • Barbecue grill
  • Outdoor space
  • Parking included

Explore the area

View map
2 Riverview Parade, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪5 min walk‬
  • Place, Cavill Avenue
    ‪7 min walk‬
  • Place, Slingshot
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

View all photos for Comfort Apartment, 1 Bedroom, Garden View

Comfort Apartment, 1 Bedroom, Garden View

Comfort Apartment, 1 Bedroom, Garden View

Highlights

Balcony
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Ceiling fan
Balcony
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Apartment, 3 Bedrooms, River View

Comfort Apartment, 3 Bedrooms, River View

Comfort Apartment, 3 Bedrooms, River View

Highlights

Balcony
Full-sized fridge/freezer
Dining table
TV
Washer/dryer
3 bedrooms
Ceiling fan
Premium bedding
Balcony
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Executive Apartment, 3 Bedrooms, Ocean View

Executive Apartment, 3 Bedrooms, Ocean View

Executive Apartment, 3 Bedrooms, Ocean View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms, Garden View

Executive Apartment, 2 Bedrooms, Garden View

Executive Apartment, 2 Bedrooms, Garden View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 119 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Economy Apartment, 1 Bedroom, Garden View

Economy Apartment, 1 Bedroom, Garden View

Economy Apartment, 1 Bedroom, Garden View

Highlights

Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Ceiling fan
Premium bedding
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms, Ocean View

Executive Apartment, 2 Bedrooms, Ocean View | Dining room

Executive Apartment, 2 Bedrooms, Ocean View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Apartment, 2 Bedrooms, Ocean View

Premium Apartment, 2 Bedrooms, Ocean View | Living area

Premium Apartment, 2 Bedrooms, Ocean View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed

View all photos for Superior Apartment, 3 Bedrooms, Accessible, Ocean View

Superior Apartment, 3 Bedrooms, Accessible, Ocean View | Living area

Superior Apartment, 3 Bedrooms, Accessible, Ocean View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Premium Apartment, 3 Bedrooms, Ocean View | Dining

Premium Apartment, 3 Bedrooms, Ocean View

Highlights

Balcony
Air conditioning
Full-sized fridge/freezer
Dining table
Dishwasher
TV
Washer/dryer
3 bedrooms
Balcony
Air-conditioning
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Apartment, 2 Bedrooms, River View

Superior Apartment, 2 Bedrooms, River View

Superior Apartment, 2 Bedrooms, River View

Highlights

Individually furnished
Kitchen
Full-sized fridge/freezer
Dining table
TV
Washer/dryer
3 bedrooms
Ceiling fan
Individually furnished
Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 2 Twin Trundle Beds and 1 Queen Bed

View all photos for 3 Bedroom Executive with Ocean View

3 bedrooms, premium bedding, iron/ironing board, free WiFi

3 Bedroom Executive with Ocean View

Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • Sleeps 6

View all photos for 3 Bedrooms Riverview Apartment

Living area

3 Bedrooms Riverview Apartment

Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • Sleeps 6

View all photos for Executive 2 Bedrooms Apartment with Ocean View

3 bedrooms, premium bedding, iron/ironing board, free WiFi

Executive 2 Bedrooms Apartment with Ocean View

Balcony
Air-conditioning
Dining table
Washer/dryer
Washing machine
Ceiling fan
  • Sleeps 4

View all photos for Executive 2 Bedrooms Apartment with Garden View

3 bedrooms, premium bedding, iron/ironing board, free WiFi

Executive 2 Bedrooms Apartment with Garden View

Balcony
Air-conditioning
Dining table
Washer/dryer
Washing machine
Ceiling fan
  • Sleeps 4

View all photos for 1 Bedroom Garden View Standard Apartment

3 bedrooms, premium bedding, iron/ironing board, free WiFi

1 Bedroom Garden View Standard Apartment

Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • Sleeps 2

View all photos for Executive 1 Bedroom Apartment with Garden View

3 bedrooms, premium bedding, iron/ironing board, free WiFi

Executive 1 Bedroom Apartment with Garden View

Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • Sleeps 2

Luxury Apartment

Dining table
Washer/dryer
Ceiling fan
Crib/infant bed
Premium bedding
Hair dryer
  • Sleeps 6

Comfort One-Bedroom Apartment With Garden View

Balcony
Dining table
Washer/dryer
Washing machine
Ceiling fan
Crib/infant bed
  • Sleeps 3

One-Bedroom Apartment With Pool View

Dining table
Washer/dryer
Washing machine
Ceiling fan
Crib/infant bed
Premium bedding
  • Sleeps 2

One-Bedroom Deluxe Room

Dining table
Washer/dryer
Washing machine
Ceiling fan
Crib/infant bed
Premium bedding
  • Sleeps 2

Superior Two-Bedroom Apartment With River View

Dining table
Washer/dryer
Washing machine
Ceiling fan
Crib/infant bed
Premium bedding
  • Sleeps 6

About the area

Gold Coast

At Condor Ocean View Apartments managed by Gold Coast Premium you'll be within just a 10-minute stroll of popular attractions like Cavill Avenue and Surfers Paradise Beach. .You can enjoy a TV with digital channels, and each condo features a washer/dryer, free WiFi and a separate bath and shower. In-room dining is easy with amenities like a fridge, a microwave and a stovetop. Nice touches to enhance your stay include premium bedding, a rainfall showerhead and free toiletries. A living room, a ceiling fan and a hairdryer are also available. .Enjoy the indoor swimming pool, outdoor swimming pool, outdoor tennis court and sauna. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. There's also the convenience of free self parking.
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What's nearby

  • Chevron Renaissance - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 5 min walk - 0.5 km
  • Cavill Avenue - 7 min walk - 0.6 km
  • Slingshot - 7 min walk - 0.6 km
  • SkyPoint Observation Deck - 14 min walk - 1.2 km

Getting around

  • Cypress Avenue Station - 5 min walk
  • Helensvale Station - 22 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 39 min drive

Restaurants

  • ‪Nosh Pan Asian - ‬5 min walk
  • ‪Clock Hotel - ‬2 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬3 min walk
  • ‪Max Brenner - ‬4 min walk
  • ‪Surfers Pavilion - ‬4 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Condor Ocean View Apartments managed by Gold Coast Premium

Condo with free parking, 5-minute walk to Cavill Avenue
Condor Ocean View Apartments managed by Gold Coast Premium offers its guests a kids' pool, an indoor pool, an outdoor tennis court, and an outdoor pool. Public spaces have free WiFi. A sauna, barbecue grills, and tour/ticket assistance are also featured at Condor Ocean View Apartments managed by Gold Coast Premium. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Gold Coast condo is smoke free.

  • 20 guestrooms or units
  • 28 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Condor Ocean View Apartments managed by Gold Coast Premium offers 20 accommodations with washers/dryers and a hairdryer. Beds feature premium bedding. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Indoor pool
  • Outdoor pool
  • Sauna

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • 3 bedrooms
  • Premium bedding
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Free newspapers in lobby
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the airport
  • Near the sea

Things to do

  • Children's pool
  • Outdoor tennis court
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • 28 floors
  • Garden

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 4:00 PM
Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Please note Management is only available via phone on Saturday and Sunday.
Guests arriving outside of regular check-in hours can use the telephone located near the big white doors to the right of the building for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cots (infant beds) are available for AUD 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old.
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 20 years old. This property accepts Visa and Mastercard. Cash is not accepted. On-site parties or group events are strictly prohibited.

Property is also known as

Condor Apartments
Condor Ocean View
Condor Ocean View Apartments
Condor Ocean View Apartments Surfers Paradise
Condor Ocean View Surfers Paradise
Condor Ocean View Apartments Gold Coast/Surfers Paradise
Condor Ocean View Apartments Hotel Surfers Paradise
Condor Ocean View Apartments Apartment Surfers Paradise
Condor Ocean View Apartments Apartment
Condor Ocean View Apartments Gold Coast/Surfers Paradise
r Ocean Apartments Apartment
Condor Ocean View Apartments
Condor Ocean View Apartments managed by Gold Coast Premium Condo

Frequently asked questions

What is the cancellation policy at Condor Ocean View Apartments managed by Gold Coast Premium?

Condor Ocean View Apartments managed by Gold Coast Premium offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Condor Ocean View Apartments managed by Gold Coast Premium?

Yep, Condor Ocean View Apartments managed by Gold Coast Premium has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Condor Ocean View Apartments managed by Gold Coast Premium?

Yep, Condor Ocean View Apartments managed by Gold Coast Premium is a short 6-minute walk from Surfers Paradise Beach. Fun beach activities include body boarding.

Does Condor Ocean View Apartments managed by Gold Coast Premium have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

What luxury perks are available at Condor Ocean View Apartments managed by Gold Coast Premium?

This property features an outdoor pool, as well as premium bedding and a living room.

Is there a free airport shuttle available at Condor Ocean View Apartments managed by Gold Coast Premium?

No, Condor Ocean View Apartments managed by Gold Coast Premium does not offer an airport shuttle service.

What time are check-in & check-out at Condor Ocean View Apartments managed by Gold Coast Premium?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Condor Ocean View Apartments managed by Gold Coast Premium?

No, pets are not allowed.

Reviews

Condor Ocean View Apartments managed by Gold Coast Premium Reviews

7.0

Good

7.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.0/10

Eco-friendliness
Rating 10 - Excellent. 55 out of 243 reviews
Rating 8 - Good. 80 out of 243 reviews
Rating 6 - Okay. 51 out of 243 reviews
Rating 4 - Poor. 38 out of 243 reviews
Rating 2 - Terrible. 19 out of 243 reviews

Reviews

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Short walk to shops, restaurants, groceries.
Stayed 3 nights in Jan 2025

8/10 Good

Allan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Apartment was spacious and ok. Views good. Signage poor, eg, how to get to lift in carpark and how to tap pod to open gates.
Stayed 3 nights in Oct 2024

2/10 Terrible

Courtney-jayde

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Tiana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was very old and not an executive apartment that i booked and paid over 400 for a below average unit

2/10 Terrible

Jodie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When we booked we tock this place because it had parking off road and there was ment to be things for kids to do lile pools and play area. Well we got to check in there was no one there we waited for 10min for someone to come than got told we had to park on the street because undercover parking was for small cars. Than we got told the inside pool was broken and the out side pool could only be used after 2pm because there was work being done to the building we than got told between 8am and 2pm it would be very noisey because of the work that was not good as we have 2 babys that sleep in that time. It was to late to book in anywhere else and we where not even offer to get a refund to go anywhere else. Than when we got to our room it didn't look lile it got cleaned properly the air vents and filters where dusty and durty under the beds there was rubbish and dust that looked like it had been there for 6 months 2 off the beds felt like there was sand in them. And there was only 1 sashay of stuff for washing up and washing and 1 cub for dishwasher when we where there for 4 nights. I would not stay here again or recommend it to anyone I know. Also the doors that went out to patio did not close properly. The good things about this place where it is convenient you are near everything with in walking distances the over works great to cook means and there was plenty of beds as we has 3 rooms and 5 beds it fit our big family.
Stayed 4 nights in Sep 2023

6/10 Okay

patricia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment needed updating,not clean, sliding door to balcony was really hard to open,we were informed 6days beforehand that renovations were being carried out,it was noisy,we didn't have time to book elsewhere without paying high prices, indoor pool was empty and not usable,not worth the money we paid,very very disappointed
Stayed 5 nights in Apr 2023

6/10 Okay

Thao Ngoc

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Car park unsafe
Stayed 6 nights in Jan 2023

2/10 Terrible

Dean, officer

Stayed 2 nights in Jan 2023

10/10 Excellent

Baron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great for our stay. I like the atmosphere and surrounding of the hotel. Was conveniently located for where i needed to get to etc. I would certainly stay there again.

6/10 Okay

chad aaron

Stayed 7 nights in Nov 2022

4/10 Poor

Johnathan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place had cockroaches all through the kitchen, frypans and other utensils were still dirty, couch pillows had stains allover them and the walls had bubbling chipping paint everywhere, it's very outdated and just overall dirty.
Stayed 5 nights in Jul 2022

2/10 Terrible

Trevor

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
was old, run down and not clean at all. very disappointed and would never recommend anyone to stay here. Appalled that people can still rent places out like this!
Stayed 13 nights in Jun 2022

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
If you have been saving for while and are looking forward to treating your family a trip away please dont waste your money here
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2021

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, room comfort

Great location 1980's building with pools!

Walking distance to Surfers, no vehicle required. We had comfortable one bed apart on 2nd floor which was great for us, no waiting for lifts and quieter with cool breezes from large secure balconette openings. Has fan and air con in bedroom but we didn't need them for April. Kitchen and bathroom both large and functional with lots of big appliances. Lounge is great with big couches and enormous smart TV. We stayed in a lot and rested well here. Only negative: My vehicle was over the 1.7 limit so no parking available for me at all. There is a paid parking area two blocks away. Regular cars or no vehicle, this is an ideal place to stay due to its location.
Stayed 5 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Nice location and pools, but very dated and no aircon.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked a two bedroom executive suite for me and 3 friends. Upon arrival we were only given one key for four guests it was a normal key that takes not even a day to replace after complaining I managed to get one the next afternoon. The state of the room was unacceptable and run down, we were told it had previously been trashed by people. My fan in my room was broken, I had to move my mattress into the tv room as I couldn’t sleep in 30 degree heat, the dishwasher was broken with a error massage coming up, the door to the balcony barley opened as it kept getting stuck it took two 30 year old men to open it, the tv remote was missing had to ask for one and worst of all the toilet sit was broken. We informed the owners of all of this on checkout and my friend informed twice about the toilet seat. The owners are now saying we broke the toilet seat and not giving us back our full bond even though we told them of all these issues. When trying to resolve it with them the owner hanged up on me multiple times and not did they inform us of the bond charge my friend had to call them we also asked for proof toilet seat charges they can’t give and keep changing story. The provided us with broken seat photo they have purposely snapped it on half when all it was the seat broken off the actual toilet. The cleaniness of the room was not to standards to with dust everywhere. I have travelled multiple times and never experienced such bad customer service and so many problems in one room.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Staff are friendly, apartment was a good size, location is walking distance to Cavill Ave. Overall happy with our stay.
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
disappointed when check in. Bathroom handrail is broken. the rubbish bin in the bathroom is very old and look dirty with lots of stains on the bin. Carpet in the room is not even. the bed sheet is feeing sandy and got small dirts on it. Really disappointed. and have to book another new hotel nearby.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was amazing, to wake up to and walk out to the balcony
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Liked location and the fact that it had 3 bedrooms
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019