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Q1 Resort & Spa

4.5-star property
9 Hamilton Avenue, Surfers Paradise, QLD 0508 053 286
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4.4 out of 5
Excellent!
See all 995 Wotif Reviews

"Good facility, good position, ok amenities Reception staff extremely rude and disinterested. Very put-out at any request for even the tiniest reque ... " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

Q1 Resort & Spa puts you in the heart of Surfers Paradise, within just a 10-minute stroll of Surfers Paradise Beach and Cavill Avenue. Highlights at this aparthotel include 6 restaurants, 2 outdoor swimming pools, and free self parking.

Each apartment is individually decorated and features an LCD TV with cable channels, along with a private spa tub, a washer/dryer, and a balcony. In-room dining is easy with amenities like a refrigerator, a stovetop, and room service. An iPod dock, a dining area, and a sitting area are also available.

A day of pampering at Q1 Spa can include massages and body scrubs along with aromatherapy and hydrotherapy. Enjoy the health club and spa tub. Other amenities include a conference center, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Surfers Paradise aparthotel include Timezone and Ripley's Believe It or Not.

Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
NZ$268* Per night/room 22 Jun. - 23 Jun.

3 Bedroom Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

3 Bedroom Ocean Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Apartment, Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Q1 Resort & Spa ratings based on 995 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Q1 Resort & Spa

Everyone (554) Couples (207) Family (221)
3 out of 5
Good facility, good position, ok amenities Reception staff extremely rude and disinterested. Very put-out at any request for even the tiniest request for information or help Would never go back

Posted by , from Western NSW on 19 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Jennifer Maher Senior Duty Manager

Thank you for sharing your experience with regards to your recent stay. We regret to to hear that you experienced a less than satisfactory level of customer service. This is not typical of our hotel, nor our staff. Please accept our apologies and rest assured that we will follow up on this matter internally.

1 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Jennifer Maher Senior Duty Manager

Thank you for sharing your experience with us. I am sorry to see you did not have a good stay. I hope we have the opportunity to welcome you again for a more positive stay

4 out of 5
We stayed in a one bedroom apartment and it was excellent. This was the highlight in our stay on surfers Paradise. We had a city view which we could also see the beach. It had everything you needed. Though I wish it had like sample sized pepper/salt or butter just so that you don’t need to go to the stores and buy all these on your trip. We did a little holiday with our two young children. Although it did say family friendly, we did have to keep a very close eye one them. For example the TV it was standing on a low tv unit and things like vases and decoration on the tv unit which also can be a choking hazard. (Easy fix though) But other than that we loved it here. And would love to come back again if we were to come to surfers paradise.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Jennifer Maher Senior Duty Manager

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. I hope you enjoyed this trip to the Gold Coast and we would be so thrilled if the next time you return we can have the opportunity to welcome you back!

5 out of 5
Great location, beautiful views of beach and river, super close to beach and shops, tram outside, excellent tepanyaki restaurant downstairs, cleanliness and service excellent

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Jennifer Maher Senior Duty Manager

Thank you for sharing your feedback with us, I am pleased you had a relaxing experience with us. We hope to see you again soon.

3 out of 5
The bathroom needs some work and the sun lounge was dirty

Posted by on 13 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Jennifer Maher Senior Duty Manager

Thank you for sharing your feedback. We hope to welcome you again for a more positive stay. Kind Regards, Jennifer Maher Senior Duty Manager Q1 Resort & Spa

5 out of 5
The view was spectacular , the cooking equipment in the room require an urgent upgrade ( cooking pan was badly damaged and paints coming off

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Alyssa

Thank you for the great review. We are glad to hear about your positive experience. In regards to your feedback feel free to give us a call or email so we can investigate further as we don't know your apartment number. We can only improve with this feedback, thank you. We hope to see you again.

5 out of 5
Close to all amenities. Staff very helpful and friendly. Swimming pool was excellent and the room had everything that you required.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Alyssa

Thank you for taking the time to leave us a great review. We are pleased to hear you enjoyed our location, team and our facilities. We hope to welcome you back. Kind regards, Rhapsody Resort.

5 out of 5
It was great amazing service Nice size rooms and pools were spacious and clean Gym had a lot of equipment Nice restaurants close by

Posted by , from Bribie island on 4 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Alyssa

Hi Donna, Thank you for taking the time to leave us a great review. We trust you had a great stay.We do hope to welcome you back in the near future. Kind regards, Rhapsody Resort.

4 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Jennifer Maher Senior Duty Manager

Thank you for your great rating. We hope to welcome you again soon! Kind Regards, Jennifer M Senior Duty Manager Q1 Resort & Spa

4 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Jennifer Maher Senior Duty Manager

Thank you for the 4/5 rating. We're glad you had an enjoyable time and we look forward to seeing you again soon. Kind Regards, Jennifer M Senior Duty Manager Q1 Resort & Spa

About the Q1 Resort & Spa

Location 9 Hamilton Avenue, Surfers Paradise, QLD 4217

Property Features

There are 6 restaurants on site, along with a coffee shop/café. As a guest of Q1 Resort & Spa, you'll find 2 outdoor swimming pools, a health club, and a spa tub. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, an arcade/game room, and a garden are also featured at Q1 Resort & Spa. The aparthotel can provide concierge services and wedding services. Self parking is free. This 4.5-star Surfers Paradise aparthotel is smoke free.

  • 6 dining venues
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Beauty salon
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Guest accommodations at Q1 Resort & Spa offer private spa tubs and iPod docking stations. Rooms open to balconies. These individually decorated and furnished accommodations have separate dining areas. Guests can make use of the in-room full-sized refrigerators/freezers and coffee/tea makers. Bathrooms include separate bathtubs and showers and complimentary toiletries. 48-inch LCD televisions come with cable channels. Business-friendly amenities include safes and phones. Additionally, rooms include washers/dryers and irons/ironing boards.

  • Private hot tub
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator (full size)
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Separate shower and tub
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Q1 Resort & Spa has 6 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • UnionPay
  • Staffed front desk
  • Events/parties not allowed
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 for adults and AUD 19 for children (approximately)
  • Airport shuttle fee: AUD 22 per person (one way)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 13 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Q1 Resort
  • Q1 Resort Surfers Paradise
  • Q1 Surfers Paradise
  • q1 Hotel Surfers Paradise
  • Q1 Resort And Spa Gold Coast/Surfers Paradise
  • Q1
  • Q1 Resort Spa
  • Q1 Resort & Spa Aparthotel
  • Q1 Resort & Spa Surfers Paradise
  • Q1 Resort & Spa Aparthotel Surfers Paradise

You should know

  • Q1 Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.