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4.8 out of 5

"Staff were very friendly. Apartment style hotel with good facilities. Clean. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Peppers Soul Surfers Paradise. Within steps you'll find popular attractions like Surfers Paradise Beach and Cavill Avenue. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers and designer toiletries. A balcony, an iPod dock and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. At the aparthotel's own bar/lounge, you can stop for a drink. Spend the day at the beach and enjoy the on-site fitness centre, spa tub and sauna. 646 square feet (60 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Added amenities include free WiFi in public areas and a kids' swimming pool. Breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Surfers Paradise aparthotel include Timezone and Chevron Renaissance.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$351* Per night/room 23 Oct. - 24 Oct.

2 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 6 Max

3 Bedroom Sky View Apartment

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 8 Max

Peppers Soul Surfers Paradise ratings based on 562 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (279) Couples (133) Family (154)
4 out of 5

Posted by on 12 Oct. 2019

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3 out of 5
Location walking distance to the beach and cafes and restaurants

Posted by on 4 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good morning, Thank you for taking the time to leave valuable feedback for our team. Our guests experience is our number one focus; please ensure your feedback will be used wisely. It is a pleasure having you and your family stay with us, we look forward to having you back. Kind regards, Holly Gilbert Assistant Manager

1 out of 5
Poor internet. Daily service was haphazard. I was travelling with 2 young children and housekeeping would come by at 4-5pm once we were back for the day meaning onside occasions it didn't happen. A lift was out for the duration of the stay. We would have to wait 20-30 minutes each time we wanted to leave the building.

Posted by on 4 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good afternoon, Thank you for your feedback and review. I apologise for the lift wait times throughout your stay and understand your frustration. The lift outage was due a to a rupture fire sprinkler which unfortunately damaged one of the low-rise lifts. Please be assured this is something we never want to put our guests through unfortunetely this was unforseen and we have accommodated the best we could. So thank you for your understanding. i will be forwarding your comments to relevent departments to ensure we are all delivering 5 star service at all times. Thank you again for your feedback, we do hope to see you again. Kind regards, Holly Gilbert Assistant Manager

5 out of 5
Proximity to beach and shops Great facilities offered. Exceptional views.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good morning, Thank you for your review and feedback. It was our pleasure to host you throughout your visit to the Gold Coast and hope your stay with us was wonderful. We look forward to your future return. Kind regards, Holly Gilbert Assistant Manager

4 out of 5
Perfect location & beautiful room with view. Easy to access for shops too.

Posted by on 20 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good afternoon, Thank you taking the time to place a review and comment about our Hotel. Your feedback is very much appreciated. We hope to see you again soon. Kind regards, Holly Gilbert Assistant Manager

4 out of 5
Everyone from reception to house keeping was just great

Posted by on 20 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good morning, Thank you for your review and feedback. It was our pleasure to host you throughout your visit to the Gold Coast and hope your stay with us was wonderful. We look forward to your future return. Kind regards, Holly Gilbert Assistant Manager

5 out of 5
We had a wonderful stay. The room was exquisite with a beautiful view.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good afternoon, Thank you taking the time to place a review and comment about our Hotel. Your feedback is very much appreciated. We hope to see you again soon. Kind regards, Holly Gilbert Assistant Manager

5 out of 5

Posted by on 9 Sep. 2019

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Comment from Hotel Management

10 Oct. 2019 by HG

Good morning, Thank you for your review and feedback. It was our pleasure to host you throughout your visit to the Gold Coast and hope your stay with us was wonderful. We look forward to your future return. Kind regards, Holly Gilbert Assistant Manager

5 out of 5

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by HG

Good evening, Thank you for your review and feedback. It is our pleasure to host you throughout your visit to the Gold Coast and we look forward to your return in the near future. Kind regards, Holly Gilbert Assistant Manager

4 out of 5
The pools, views and bar were impressive. Customer service was fantastic!

Posted by on 16 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by HG

Good evening, Thank you for taking the time to leave valuable feedback for our team. Our guests experience is our number one focus; please ensure your feedback will be used wisely. It is a pleasure having you and your family stay with us, we look forward to having you back. Kind regards, Holly Gilbert Assistant Manager

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Event space at this aparthotel measures 646 square feet (60 square metres) and includes conference rooms. A kids' pool, a fitness centre, and a terrace are also featured at the luxury Peppers Soul Surfers Paradise. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Surfers Paradise aparthotel is smoke free.

  • 1 building
  • 199 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.2 km / 13.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 199 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas. Accommodation at this 5-star aparthotel has kitchens with separate dining areas, dishwashers and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include minibars and a safe. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily.

Hyde Paradiso – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited.

  • 24-hour check-in
  • Events/parties not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Soul Aparthotel
  • Soul Aparthotel Surfers Paradise
  • Soul Surfers Paradise
  • Surfers Paradise Soul
  • Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Surfers Paradise Surfers Paradise
  • Peppers Soul Surfers Paradise Aparthotel Surfers Paradise

You should know

  • Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
url importing https://www.wotif.co.nz/Gold-Coast-Hotels-Peppers-Soul-Surfers-Paradise.h4619963-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.