4.8 out of 5

"Staff were very friendly. Apartment style hotel with good facilities. Clean. " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

A luxury stay in Surfers Paradise awaits you at Peppers Soul Surfers Paradise. Within steps you'll find popular attractions like Cavill Avenue and Timezone. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi and free wired Internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers and designer toiletries. A balcony, an iPod dock and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. Spend the day at the beach and enjoy the on-site fitness centre, spa tub and sauna. 646 square feet (60 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Added amenities include free WiFi in public areas and a kids' swimming pool. Breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Surfers Paradise aparthotel include Surfers Paradise Beach and Chevron Renaissance.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$342 per night

2 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 6 Max

3 Bedroom Sky View Apartment

Bed Count 2 Twin Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 8 Max

Peppers Soul Surfers Paradise ratings based on 548 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (273) Couples (131) Family (146)
5 out of 5
Service and clean condition and view from balcony amazing

Posted by on 18 Jun. 2019

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5 out of 5

Posted by on 7 Jun. 2019

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Comment from Hotel Management

9 Jun. 2019 by Holly

Good evening, Thank you for your review and feedback. It is our pleasure to host you throughout your visit to the Gold Coast and we look forward to your return in the near future. Kind regards, Holly Gilbert

5 out of 5
Excellent views and environment. No extraction with official photographs on websites.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Holly

Good evening, Thank you for your review and feedback. It is our pleasure to host you throughout your visit to the Gold Coast and we look forward to your return in the near future. Kind regards, Holly Gilbert

2 out of 5
Didn’t like the fact when we tried to check in and cause of policy issues we had to then leave and drive approximately 140 kms on my partners birthday when I had plans for her and we had to forfeit them all cause our cash deposit wasn’t accepted

Posted by on 2 May 2019

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Comment from Hotel Management

8 May 2019 by Holly

Good evening, Thank you very much for taking the time to review our property. Your input, and the feedback from all guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we sincerely apologize that you were not aware at time of check in our properties terms and conditions. At time of booking all guests are sent confirmation emails with information regarding our hotel. If in doubt of any questions our reception is available 24 hours for all enquires. We hope to see you in the future and we do hope the birthday celebrations were great, please do not hesitate to contact the property directly for your next booking. Kind regards, Holly Gilbert

5 out of 5
View from our room was absolutely stunning, Location was just as good

Posted by on 29 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Holly

Good evening, Thank you for your review and feedback. It is our pleasure to host you throughout your visit to the Gold Coast and we look forward to your return in the near future. Kind regards, Holly Gilbert

5 out of 5

Posted by on 16 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Holly

Good evening, Thank you for your review and feedback. We look forward to your future return. Kind regards, Holly

3 out of 5
No hot water in shower. Didny replenish coffee next day. Average for the price we paid

Posted by on 7 Apr. 2019

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Comment from Hotel Management

6 May 2019 by Holly

Good evening, Thank you very much for taking the time to review our property. Your input, and the feedback from all guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we have personally checked all water temperatures ensuring they are all running efficiently. Also as written in our welcome letter two coffee pods are complimentary per stay. Our sincerest apologizes if you did not know this in advance. We hope to see you in the future, please do not hesitate to contact the property directly for your next booking. Kind regards, Holly Gilbert

5 out of 5
A bit confusing where reception was as it’s not on ground floor

Posted by on 29 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Holly

Good evening, Thank you for your feedback. We are a little special with having our reception area on level 2, it works well with having a quiet private area to check in and feel relaxed. Hope your overall stay was nice and we look forward to welcoming you back. Kind regards Holly Gilbert

4 out of 5
Location, clean building, secure, although my son had a cut on his toe while he was using the spa.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Georgia

Thanks for the review. We are glad to hear you enjoyed your stay with us at Peppers Soul. I'm sorry to hear that your son had a cut on his toe; our Management team is able to provide basic first aid and are happy to assist if other medical attention is required. Kind Regards,

5 out of 5
Lounge couch and 2 arm chairs very uncomfortable otherwise great room. Toaster doesn't stay down so I had to hold the lever to make toast.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

2 Mar. 2019 by Georgia

Thanks for the review. I'm sorry to hear that you were not comfortable with some aspects of your stay. Please feel free to make contact with the property direct - as we appreciate the feedback and would like to rectify any issues experienced during your stay. Warm Regards,

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. There's an onsite business centre. Public spaces have free WiFi and wired Internet. Event space at this aparthotel measures 646 square feet (60 square metres) and includes conference rooms. A kid's pool, a fitness centre, and a BBQ are also featured at the luxury Peppers Soul Surfers Paradise. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Surfers Paradise aparthotel is smoke free.

  • 1 building
  • 199 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Dining venue
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (22.2 km / 13.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 199 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas. Accommodation at this 5-star aparthotel has kitchens with separate dining areas, dishwashers and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include minibars and a safe. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy breakfast daily.

Hyde Paradiso – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited.

  • 24-hour check-in
  • Events/parties not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 35.00 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 10 (one way)
  • Valet parking fee: AUD 25 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast

You should know

  • Peppers Soul Surfers Paradise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.