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4.7 out of 5

"- Easy & informative booking process via Wotif. - 3 bedroom apt with ocean view was well priced via Wotif. More expensive on other platforms. - Easy ... " More

By a verified traveller on Tue 05 Mar 2024

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Hotel Description

A luxury stay in Gold Coast awaits you at Peppers Soul Surfers Paradise. Within steps you'll find Cavill Avenue and Surfers Paradise Beach within a short 5-minute stroll. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

Each apartment features a washer/dryer, free WiFi, and free wired internet. A minibar provides refreshments, and dining in is an option with amenities like a kitchen and room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. A balcony, an iPod dock, and a dining area are also available.

The restaurant, Hyde Paradiso, serves Mediterranean cuisine and is open for lunch and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, spa tub, and sauna. Other amenities include free wired internet in public areas, a kids' swimming pool, and laundry facilities. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 5-star Surfers Paradise aparthotel include Slingshot and Chevron Renaissance.

1 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$424* Per night/room 28 Apr. - 29 Apr.

2 Bedroom Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Ocean View Apartment

Bed Count 2 King Beds Maximum Occupancy 7 Max

3 Bedroom Sub Penthouse

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Sky View Apartment

Bed Count 2 King Beds Maximum Occupancy 7 Max

4 Bedroom Sub Penthouse

Bed Count 2 King Beds Maximum Occupancy 9 Max

Peppers Soul Surfers Paradise ratings based on 664 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Soul Surfers Paradise

Everyone (324) Couples (148) Family (181)
5 out of 5
Good location

Posted by on 28 Mar. 2024

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4 out of 5
- Easy & informative booking process via Wotif. - 3 bedroom apt with ocean view was well priced via Wotif. More expensive on other platforms. - Easy check in process. No queue although this was off peak. Friendly professional staff. - Well presented hotel. Clean. Logical layout. Indoor & outdoor pool areas, sauna, steam room, spa, lounge areas, gym, change rooms herb garden. - Indoor pool area not busy during our stay but outdoor pool area was. Would be very crowded during peak times. - Lifts were slow and some construction/commercial dryers in operation during our stay. Wasn't a huge inconvenience. - Free basement parking space was great. - 3 br ocean view apt was clean except for some poorly cleaned kitchenware & some old carpet stains. - The view from anywhere in the apt was absolutely stunning, particularly from the large private balcony facing the beach. - Large kitchen well appointed. - Large well appointed bathroom & ensuite incl spa. - Well furnished lounge & dining incl TV, soundbar & free wifi. - One of the supposed king beds was in fact 2 singles pulled together. - Balcony light flickering. - Very much appreciated the small gift & balloons left in the room to celebrate a birthday. The hotel took the time to review & action the additional requests/notes in the original booking which was pleasing to see. - Situated extremely close to the main shopping district & most crucially across the road from the beach. - We had a wonderful stay & will be back soon.

Posted by on 5 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Guest Service Team

Hi Ryan,Thank you for the detailed feedback on your recent visit to Peppers Soul.It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team.Hopefully we can welcome you back again soon!

5 out of 5
Beautifully presented and central location

Posted by on 4 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Guest Service Team

Hi Michael,Thank you for taking the time to share your feedback with everyone!See you soon.

4 out of 5
Some up keep needs to be done. Lifts. 1 lift button did not work for the duration of our stay. Lifts would "hang" on floors and the wait for a lift at times was painful. You place "Do not Disturb" on your door and house keeping would ring you to see if they could access the room. For the money, we won't be staying there again. There is nothing special or stand out about this place.

Posted by on 18 Feb. 2024

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Comment from Hotel Management

26 Mar. 2024 by Guest Service Team

Hi Colin,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

4 out of 5

Posted by on 23 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Peppers Soul Team

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Peppers Soul Team

4 out of 5

Posted by on 22 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Peppers Soul Team

Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

5 out of 5
Fantastic hotel and fantastic location

Posted by on 9 Dec. 2023

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Comment from Hotel Management

6 Jan. 2024 by Peppers Soul Team

Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

3 out of 5

Posted by on 3 Dec. 2023

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Comment from Hotel Management

30 Jan. 2024 by Peppers Soul Team

Dear Guest,Thank you for taking the time to share your feedback. We value your input, and it's essential for us to know how we can improve. If there are specific areas or aspects of your stay that contributed to the 3 out of 5 rating, we would appreciate more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience in the future.Best regards,Peppers Soul Team

5 out of 5

Posted by on 24 Nov. 2023

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Comment from Hotel Management

6 Jan. 2024 by Peppers Soul Team

Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

5 out of 5
We’re upgraded and given 3 bedroom apartments which was awesome. Also very easily check in and out Fantastic view with spacey apartment It was our first time but will definitely come back again

Posted by on 23 Nov. 2023

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Comment from Hotel Management

6 Jan. 2024 by Peppers Soul Team

Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

About the Peppers Soul Surfers Paradise

Location 8 The Esplanade, Surfers Paradise, QLD 4217

Property Features

Peppers Soul Surfers Paradise offers its guests a children's pool, an indoor pool, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces. There's an onsite business center. Event space at this aparthotel measures 646 square feet (60 square meters) and includes conference space. A fitness center, a sauna, and a library are also featured at the luxury Peppers Soul Surfers Paradise. Free self parking is available. This 5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 77 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Towels for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free wired internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Metro station: Cypress Avenue Station (0.7 km / 0.4 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Soul Surfers Paradise offers 175 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 5-star aparthotel have kitchens with separate dining areas, cookware/dishes/utensils, dishwashers, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include minibars and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning

Food & Drink

Hyde Paradiso - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: AUD 25.00 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Soul Aparthotel
  • Soul Aparthotel Surfers Paradise
  • Soul Surfers Paradise
  • Surfers Paradise Soul
  • Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Aparthotel
  • Peppers Soul Surfers Paradise
  • Peppers Soul
  • Peppers Soul Surfers Paradise Gold Coast
  • Peppers Soul Surfers Paradise Aparthotel
  • Peppers Soul Surfers Paradise Surfers Paradise
  • Peppers Soul Surfers Paradise Aparthotel Surfers Paradise
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.