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"Friendly service. Amazing views. Great value for money. Loved the spa. " More

By a verified traveller on Fri 16 Oct 2020

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Hotel Description

At The Emerald Surfers Paradise Apartments you'll be within just a 15-minute stroll of Cavill Avenue and Ripley's Believe It or Not. Highlights at this Mediterranean hotel include an outdoor swimming pool, and in-room kitchens and washing machines.

This hotel offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find laundry facilities, barbecue grills, and a picnic area. There's also the convenience of free self parking.

Places within a 15-minute walk of this 3.5-star Surfers Paradise hotel include Timezone and SkyPoint Observation Deck.

Deluxe Apartment, 2 Queen Beds, Canal View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Emerald Surfers Paradise Apartments ratings based on 147 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Emerald Surfers Paradise Apartments

Everyone (88) Couples (20) Family (40) Other (1)
5 out of 5
Friendly service. Amazing views. Great value for money. Loved the spa.

Posted by , from Brisbane on 16 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Rose

Enjoyed having you to stay, Jim. See you again soon. Kindest, Management

4 out of 5

Posted by on 27 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Rose

Thanks for the review. We appreciate you taking the time to post.

4 out of 5
Cool unit with nice view in the upper level and is quite

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Rose

Glad you were happy with your stay at The Emerald!

3 out of 5
View of the canal was nice, reception staff were great. Great price for a 2 bedroom apartment. The apartment itself was quite dated but looked like upgrades were in the process of happening. Most of the blinds didn’t work to close. Wasn’t the most convenient location but it was quiet.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Management

Thanks for taking the time to review. Kindest regards, Management

5 out of 5

Posted by on 25 Jul. 2019

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Comment from Hotel Management

25 Jul. 2019 by Rose

Wow! Thank you.

3 out of 5
Very dated . Kitchen bench top and bathrooms painted and flaking. Main bedroom on suite no window coverage so anybody outside across the water can see you on the toilet. Some love is needed for this room.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Rose

Thanks for your feedback. Refurbishment of this apartment is due to start next week. We look forward to a much nicer apartment to offer soon. Kindest regards, Management

5 out of 5
The spa room was a big highlight,the ladies on the front desk were amazing they were so welcoming and willing to help were ever they could. rooms were a little run down but other then that it was a great place to stay for a family and very cheap.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Rose

So pleased you were happy with your stay. Our spa baths, the views and the proximity to CBD are fantastic.

5 out of 5
Everything was perfect staff really helpful and cheerful.We are willing to come and stay next time in Gold Coast

Posted by on 17 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Rose

So pleased you were pleased with your stay at The Emerald.

1 out of 5
It was in a terribly run down condition. Broken tiles near the spa, mouldy curtains, chipped walls, doors that would not shut properly, mismatched cutlery. Great layout of unit but terribly let down by the condition. Cigarette butts in the pool also!

Posted by on 17 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Rose

Hi Anonymous, We are sorry you were left feeling this way after your stay. With units individually owned, there are only some factors we can control in regards to the maintenance of our units. We take full responsibility for the rest, however, but without knowing what room you were in, will be hard to fully investigate. We apologise for cigarette butts in the pool, this is a constant battle. Thank you

3 out of 5
Fairly old inside but clean. Location was good.....

Posted by on 29 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Rose

Thanks for your review, appreciated.

About the The Emerald Surfers Paradise Apartments

Location 7 Mallana St, QLD 4217, 7, Gold Coast, QLD 4217

Property Features

As a guest of The Emerald Surfers Paradise Apartments, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. The Emerald Surfers Paradise Apartments also features barbecue grills, a garden, and a picnic area. Self parking is free.

  • 1 building
  • 30 guestrooms or units
  • 15 levels
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Emerald Surfers Paradise Apartments offers 30 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

  • In-room kitchen
  • 2 bathrooms
  • Washer
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Hair dryer
  • Iron and ironing board
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 50.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: AUD 20.00 for check-in between 8 PM and 10 PM
  • Crib (infant bed) fee: AUD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Hotel Surfers Paradise
  • Emerald Surfers Paradise
  • Emerald Surfers Apartment Surfers Paradise
  • Emerald Surfers Apartment
  • Emerald Surfers Surfers Paradise
  • Emerald Surfers
  • The Emerald Gold Coast/Surfers Paradise
  • Emerald Surfers
  • The Emerald Surfers Paradise Apartments Hotel
  • The Emerald Surfers Paradise Apartments Gold Coast
  • The Emerald Surfers Paradise Apartments Hotel Gold Coast

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at The Emerald Surfers Paradise Apartments.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.