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4.2 out of 5

"I had a very enjoyable time " More

By a verified traveller on Sun 15 May 2022

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Hotel Description

You'll be connected to the convention center at The Star Grand at The Star Gold Coast, and within a 30-minute stroll of Pacific Fair Shopping Centre and Surfers Paradise Beach. Highlights at this luxury hotel include 8 restaurants, 6 bars/lounges, and an outdoor swimming pool.

LCD TVs with satellite channels are featured in all 596 rooms, and you can enjoy free WiFi, espresso makers, and safes. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Room service, pillow menus, and down comforters are also available.

The restaurant, Cucina Vivo, serves Italian cuisine and is open for dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy access to 2 spa tubs along with a gym and a sauna. 17513 square feet (1627 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Broadbeach hotel, you'll be 3.8 km (2.4 mi) from Cavill Avenue and 4.7 km (2.9 mi) from Slingshot.

Superior Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$220* Per night/room 18 May - 19 May

Superior Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Balcony Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Star Grand at The Star Gold Coast ratings based on 522 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand at The Star Gold Coast

Everyone (202) Couples (178) Family (91)
5 out of 5
I had a very enjoyable time

Posted by on 15 May 2022

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5 out of 5
Family and I loved everything about Star Gold Coast.

Posted by on 15 May 2022

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5 out of 5
Love the privacy the view the rooms

Posted by on 13 May 2022

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5 out of 5
All staff were very friendly and helpful. The reception staff helped us with an early check in. Parking is free and easy. The room was a good size, with a great view over the area. The table and chairs were put to good use, the bed was very comfortable. I definitely recommend that guests join the Star Club at the beginning of your stay if you are not already members. I don't gamble but our group really enjoyed a number of the restaurants (Uncle Su, the Italian restaurant, the Harvest Buffet for breakfast - don't miss the omelettes made to order, Food Quarter and the cafe), bars, plus the pools.

Posted by on 12 May 2022

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5 out of 5
This property was really lovely to stay at, the staff and surrounding people were very welcoming the only downfall was that we ordered room service and not all food was brought up to us. We had to call twice just to get garlic bread and even then it was never delivered to us.

Posted by on 8 May 2022

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5 out of 5
Car parking a little remote Could consider hotel guest parking

Posted by on 8 May 2022

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5 out of 5
👍

Posted by on 8 May 2022

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1 out of 5
Nothing to like just dunkin people eveywhere, no parking underground for guests, dining staff inhouse including check out staff a joke a joke, barr staff line up 2 deep poor management again a joke! never again

Posted by on 3 May 2022

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5 out of 5
Great property situated within the casino complex. Easy access to shops and restaurants. Facilities were great and to a higher standard.

Posted by on 24 Apr. 2022

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5 out of 5
Really enjoyed my stay. Was amazing.

Posted by on 16 Apr. 2022

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About the The Star Grand at The Star Gold Coast

Location 8 Casino Drive, Broadbeach, QLD 4218

Property Features

As a guest of The Star Grand at The Star Gold Coast, you'll find 2 spa tubs, an outdoor pool, a sauna, and a fitness center. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 17513 square feet (1627 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Star Grand at The Star Gold Coast. Self parking is free. This 5-star Gold Coast hotel is smoke free.

  • 1 building
  • 596 guestrooms or units
  • 21 levels
  • 8 dining venues
  • 6 bars or lounges
  • 17513 sq ft of conference space
  • 1627 sq m of conference space
  • Built in 1985
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Broadbeach South Light Rail Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

The Star Grand at The Star Gold Coast offers 596 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Cucina Vivo - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Kiyomi - Overlooking the pool, this fine-dining restaurant specializes in Korean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Garden Kitchen & Bar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Nineteen at The Star - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Imperial at The Star - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gold Coast Jupiters
  • Gold Coast Jupiters Hotel
  • Jupiters Casino Gold Coast
  • Jupiters Casino Gold Coast Broadbeach
  • Jupiters Casino Hotel Gold Coast
  • Jupiters Gold Coast
  • Jupiters Hotel
  • Jupiters Hotel & Casino Gold Coast
  • Jupiters Hotel & Casino Gold Coast Broadbeach
  • Jupiters Hotel Gold Coast
  • Broadbeach Conrad
  • Conrad Broadbeach
  • Conrad Hotel Jupiters
  • Jupiters Hotel Casino Gold Coast Broadbeach
  • Jupiters Hotel And Casino Gold Coast
  • Star Gold Coast Broadbeach
  • Star Grand Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel
  • The Star Grand at The Star Gold Coast Broadbeach
  • The Star Grand at The Star Gold Coast Hotel Broadbeach

You should know

  • Pool access available from 6 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.