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4.1 out of 5

"I thought the room was well equiped, reasonably priced, spacious and having a balcony was nice. Our King bed was comfortable and the room had old styl ... " More

By a verified traveller on Sun 28 Jan 2024

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Hotel Description

At Oaks Gold Coast Hotel you'll be within a 30-minute stroll of Gold Coast Convention and Exhibition Centre and Pacific Fair Shopping Centre. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

This business-friendly hotel offers free WiFi in public areas, a business center, and a terrace. Added amenities include laundry facilities, a garden, and express check-in. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 3.5-star Surfers Paradise hotel include Warner Bros. Movie World and Wet'n'Wild Gold Coast.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$227* Per night/room 10 Apr. - 11 Apr.

Apartment, 2 Bedrooms, Ocean View (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Ocean View Room (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Room (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Gold Coast Hotel ratings based on 99 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Gold Coast Hotel

Everyone (41) Couples (32) Family (19)
5 out of 5

Posted by on 19 Feb. 2024

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4 out of 5
I thought the room was well equiped, reasonably priced, spacious and having a balcony was nice. Our King bed was comfortable and the room had old style charm with a lot of wooden cabinetry and greenstone floor/ wall tiles. Very clean, staff friendly and helpful. We enjoyed our stay at the Oaks Hotel.

Posted by on 28 Jan. 2024

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4 out of 5
The Oaks is old and tired but the rooms are large, clean and comfortable. Spacious bathrooms and a spa. The only negative was booking through wotif. I will never do that again as they were totally inflexible and when I wanted to lengthen my stay by 1 night by getting their 2 nights earlier and leaving a day earlier they refused to assist at all and refused me to refund me a single cent. I therefore booked my first 2 nights directly through another hotel. I will therefore b never book through wotif a gain. What a terrible rip off it is. I have referred the matter to Fair Trading so hopefully I will ultimately get some money back.

Posted by on 11 Jan. 2024

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2 out of 5
One step up from a budget motel in terms of service, won’t be back

Posted by on 15 Dec. 2023

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4 out of 5
Good

Posted by on 22 Nov. 2023

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Comment from Hotel Management

24 Nov. 2023 by Oaks Gold Coast

Hi Damien, Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at Oaks Gold Coast. Our team looks forward to providing you with exceptional service again in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Kind Regards, Oaks Gold Coast Hotel

3 out of 5
We were told that we could have a late checkout, only to be called and woken 5 minutes before 11am and told we have 5 minutes to vacate. Then we were charged a late fee!!!

Posted by on 20 Oct. 2023

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Comment from Hotel Management

23 Oct. 2023 by Oaks Gold Coast

Hi Viktor, Thanks for your feedback from your recent stay, We always appreciate receiving constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations. We take all your comments on board and apologise for any short comings you received. Kind Regards Oaks Gold Coast

4 out of 5
The bathrooms were beautiful. Great spa, great shower. PowerPoint locations extremely inconvenient especially for elderly (right on the bottom of the ground and under objects that are hard to reach and need moving). Also our rooms weren’t cleaned on day two, our towels weren’t replaced we had to ask for new towels. And for ten minutes at approx 8pm last night there was plumbing noise and drill noise above our head. The view was beautiful and so was the room. The spa bath has a drip that needs a plumber. Needs maintenance and consideration for power usage. Otherwise enjoyable stay

Posted by on 21 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Oaks Gold Coast

Hi Melissa, Thanks for your feedback from your recent stay, We always appreciate receiving constructive comments which help us to maintain and improve our standards as well as meet and exceed guest expectations. We take all your comments on board and apologise for any short comings you received. Kind Regards Oaks Gold Coast

2 out of 5

Posted by on 10 Aug. 2023

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Comment from Hotel Management

8 Sep. 2023 by Oaks Gold Coast

Dear Ian,Thank you for your feedback from your recent stay. We apologise that your stay did not meet expectations and hope that you will give us a chance in the future to welcome you back and provide you with an exceptional stay. Kind Regards, Oaks Gold Coast Hotel

5 out of 5
Will stay here again

Posted by on 7 Aug. 2023

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Comment from Hotel Management

8 Aug. 2023 by Oaks Gold Coast

Dear Julie,Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at Oaks Gold Coast. Our team looks forward to providing you with exceptional service again in the future.It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.Kind Regards,Oaks Gold Coast Hotel

4 out of 5
The view of the ocean from our room was beautiful

Posted by on 8 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by Oaks Gold Coast

Dear Scott, Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Oaks Gold Coast. Our team looks forward to providing you with exceptional service again in the future. Kind regards, Oaks Gold Coast

Property Features

WiFi is free in public spaces. A business center and 5 meeting rooms are available. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Oaks Gold Coast Hotel. Parking is available for a fee. This 3.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 56 guestrooms or units
  • 22 levels
  • Built in 1997
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Florida Gardens station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Gold Coast Hotel offers 56 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 7:00 AM - midnight. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - midnight.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at midnight
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Humane animal treatment
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Gold Coast Hotel Hotel
  • Oaks Gold Coast Hotel Surfers Paradise
  • Oaks Gold Coast Hotel Hotel Surfers Paradise

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.