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4.6 out of 5

"We arrived late into Heathrow and by 1000pm we’re tired and hungry. The room was superb, the room service club sandwich and cappuccinos the best but t ... " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

At Sofitel London Heathrow, you'll be connected to the airport and 10.1 km (6.3 mi) from Stockley Park. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy LCD TVs with digital channels, and all 605 soundproofed rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Pillow menus, free newspapers, and free bottled water are also available.

A day of pampering can include massages and detox wraps along with aromatherapy and mani/pedis. Enjoy the health club, Turkish bath/hammam, and sauna. 32292 square feet (3000 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 5-star Heathrow Villages hotel include London Motor Museum and Windsor Castle.

Classic Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$230* Per night/room 7 Feb. - 8 Feb.

Luxury Room (with lounge access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Suite, 1 Bedroom (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sofitel London Heathrow ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel London Heathrow

Everyone (10) Couples (3)
5 out of 5
Very convenient location and comfortable room. Would definitely stay here again!

Posted by on 25 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Sara

We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

4 out of 5

Posted by on 23 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Lavinia

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to note that you had a wonderful stay with us and our services and facilities met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

5 out of 5
Convenient to terminal 5 Quiet for the layover quick sleep Luxurious -shame we only had a few hours to enjoy!

Posted by on 24 Jul. 2019

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Comment from Hotel Management

25 Aug. 2019 by Lavinia

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a real pleasure to note that your stay from start to finish was truly wonderful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

5 out of 5
From the window of our room we could see planes landing and taking off, shuttles passing to and fro, buses and cars coming and going, and we could hear nothing. Similarly, we did not hear any neighbour get up and use his bathroom at 2am! This hotel is quiet. Beyond that, everything we saw or used was impeccably maintained.

Posted by on 26 Apr. 2019

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5 out of 5

Flew in and rested up

Pros: Cleanliness, size of room and bathroom and the comfiest bed ever!
Cons: Signage from International arrivals to the Sofitel. I wandered around fro 10 mins looking for signs. Right up near the Domestic flights.
Location: Easy pick up for our bus the next day, close to T5 arrivals.
We arrived late into Heathrow and by 1000pm we’re tired and hungry. The room was superb, the room service club sandwich and cappuccinos the best but the highlight was the comfort of the bed. Absolutely the best bed I have ever slept in. Pity we had to get up and leave at 0900.

Posted by , from Canberra AUS on 16 Aug. 2018

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5 out of 5
All the staff at Sofitel were pleasant, helpful and overall very very obliging in anyway possible. I would recommend the Heathrow Sofitel to anyone that is traveling through Heathrow or London. There was one disappointment which was minor but would improve the stay and that is , no pool to enjoy as a past time for travelers looking for a point of relaxation after a long flight. It was also a pity to witness some rude non appreciative customers speaking to the check in staff without respect nor consideration the staff's efforts of being polite throughout the check in process.

Posted by , from New Zealand on 28 Jun. 2018

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5 out of 5

Best Hotel in the area

Great service, 5 min covered walk to T5 , amazing food and nice rooms. You get what you pay for

Posted by , from New Zealand on 19 Apr. 2018

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5 out of 5
Made a very relaxing enjoyable end to my trip in England before heading home to Australia. Conveniently located.

Posted by on 12 Apr. 2018

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5 out of 5

Comfortable hotel at airport

Very comfortable, clean and quiet hotel, perfect after long flight.

Posted by , from Melbourne, Australia on 19 Aug. 2017

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4 out of 5

Perfect hotel to recover after long fight

Pros: Easy to get to and from airport terminals; quick check-in and check-out. Comfortable beds.
Cons: Shower was a bit tricky to figure out, and tended to spray onto the bathroom floor.
I stayed here for 1 night with my 87 y.o. mother after we flew from Australia. We flew the next day to Denmark, leaving from Terminal 5. So we were only there to sleep. Beautiful room, very quiet, comfortable beds, lovely bath and shower. The only other facility I used was the computer and printer in the foyer, which allowed me to check-in easily for the next flight. Easy to get there from Terminal 3 via Heathrow Express (no cost) and a walk. Even easier to get to Terminal 5 the next day - just a walk through the covered walkway.

Posted by , from Melbourne, Australia on 25 Sep. 2016

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Property Features

Sofitel London Heathrow offers its guests a full-service spa, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 32292 sq ft of conference space
  • 3000 sq m of conference space
  • Built in 2008
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (5.5 km / 3.4 mi)
  • Train station: Heathrow Terminal 5 Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel London Heathrow offers 605 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Sofitel London Heathrow has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • UnionPay
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.95 per person (approximately)
  • Self parking fee: GBP 18.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Sofitel
  • London Heathrow Sofitel
  • London Sofitel
  • London Sofitel Heathrow
  • Sofitel Heathrow
  • Sofitel Heathrow London
  • Sofitel London
  • Sofitel London Heathrow
  • Sofitel London Hotel
  • Sofitel London Hotel Heathrow
  • Sofitel London Heathrow Hotel West Drayton
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow West
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow Hotel West Drayton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.wotif.co.nz/London-Hotels-Sofitel-London-Heathrow.h1740977-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.