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4.2 out of 5

"Great location for us to depart on time. Good service and very clean rooms. " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

A family-friendly stay in West Drayton awaits you at Novotel London Heathrow Airport - M4 Jct 4. You'll be 11.5 km (7.2 mi) from Twickenham Stadium and 12.7 km (7.9 mi) from Windsor Castle. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The brasserie, Elements, is open for breakfast, lunch, and dinner. 2476 square feet (230 square meters) of event facilities include 9 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute drive of this 4-star Heathrow Villages hotel include LEGOLAND® Windsor and Royal Botanic Gardens, Kew.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel London Heathrow Airport - M4 Jct 4 ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel London Heathrow Airport - M4 Jct 4

Everyone (8) Couples (1) Family (4)
5 out of 5
Great location for us to depart on time. Good service and very clean rooms.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by A

Thank you for taking time to share your review with us, it was a pleasure to have you as our guest and I am glad you had a wonderful stay with us. Please be assured, your review has been duly shared with the team.

2 out of 5
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Posted by on 27 Aug. 2019

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2 out of 5
The check-in procedure room numbering system and the room lay out are all awkward and not user friendly!

Posted by on 24 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by A

Thank you for your review. I am sorry that your stay fell short of your expectations on this occasion. Please accept my sincere apologies for the shortfall in service and any inconvenience caused. I hope to have the opportunity of welcoming you back in the near future and restore your faith in the hotel. Kind regards Agnello Silveira

5 out of 5
The property was great for our transfer back to Australia, we had been away for 7 weeks and needed a place close to the airport. Staff were super attentive, food and bar was great, kids play area and heated pool was able to keep the children occupied. Highly recommended.

Posted by on 2 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by A

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by A

Thank you so much for the great review. I was delighted to read your positive experience with us. I have shared with the team and we were all pleased with the same. I look forward to welcoming you back in the near future. Kind regards Agnello Silveira

4 out of 5
Hotel was well prepared for 3 of us in the one room and our overnight stay between flights was very comfortable

Posted by , from Toowoomba on 3 Oct. 2018

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5 out of 5

Everything you need

Great customer service, check in and check out was a breeze. Buffet breakfast was fantastic. Will be staying here anytime we use Heathrow airport.

Posted by on 21 Jul. 2018

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5 out of 5

Great Stay

Pros: The location,hotel facilities and price.
Cons: We had a family room (a double and sofa bed). We would have preferred a double and proper single bed sometimes sofa beds are not that great).
Location: The location was great so close to the airport and great access to public buses. It was also a 10 minute walking distance to local restaurants.
The hotel was very comfortable. We had a good nights rest before a delicious buffet breakfast the next day. We would definitely stay here again.

Posted by on 30 Jun. 2018

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5 out of 5

Easy checkin Friendly staff Nice room

Close to airport Easy to get to on shuttle buses Nice place to stay

Posted by , from new zealand on 11 May 2018

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4 out of 5
Excellent location. Excellent Breakfast. Shower facilities basic and toilet fan was poor. Ideal for one night after a long flight from Australia.

Posted by on 1 Apr. 2018

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About the Novotel London Heathrow Airport - M4 Jct 4

Location Cherry Lane, West Drayton, England UB7 9HJ

Property Features

Novotel London Heathrow Airport - M4 Jct 4 offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 9 meeting rooms are available. Event space at this hotel measures 2476 square feet (230 square meters) and includes a conference center. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel London Heathrow Airport - M4 Jct 4. Parking is available for a fee. This 4-star West Drayton hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 3 levels
  • 2476 sq ft of conference space
  • 230 sq m of conference space
  • Built in 1992
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: West Drayton Station (2.3 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport - M4 Jct 4 offers 178 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.

Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.45 per person
  • Self parking fee: GBP 12 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Novotel
  • London Heathrow Novotel
  • London Novotel Heathrow
  • Novotel Heathrow
  • Novotel Heathrow London
  • Novotel London Heathrow Airport M4 Jct 4 Hotel
  • Novotel London Hotel Heathrow
  • Novotel Hotel London Heathrow
  • Novotel London Heathrow Hotel West Drayton
  • Novotel London Heathrow West Drayton, Greater London
  • Novotel West Drayton
  • West Drayton Novotel
  • Novotel London Heathrow Hotel
  • Novotel London Heathrow West Drayton
  • Novotel London M4 Jct 4 Hotel
  • Novotel London Heathrow Airport M4 Jct 4
  • Novotel London M4 Jct 4
  • Novotel London Heathrow Airport - M4 Jct 4 Hotel
  • Novotel London Heathrow Airport - M4 Jct 4 West Drayton
  • Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.