Longfield accommodation from NZ$48

We loved our stay at Strand however I was incredbily disappointed when my flight was delayed and I have decided to pay for an extra night since I was arriving on the red eye and couldnt check in until 3. When I arrived at 9 they told me they considered me a no show. They gave me a room and told me bo problem… only yo charge me 265 for a no show fee. I was not told this when I checked in. After dealing witg a nasty front desk manager .. we were met by the hotel manager who assured us this would be removed. That should have been done from the start . There was no reason to get all upset for this. They need to fix this policy

Room was clean and spacious, and had air con. There was always a queue at the check-in desk

The location of this hotel is what draws people there. The rooms are small, but you are in the location for the sites, not to stay in the room. It is a very busy hotel. The lobby is always busy. It is currently undergoing renovations, which makes the lobby look even smaller. The staff are very helpful, but we found that the housekeeping was lacking. We had run out of tissues, toilet paper, and towels. The room we were in got sun all day long (and the summer days in London are very long), so we had to keep the curtains drawn to help keep the room cooler because the air conditioners did not go lower than 72 degrees F. The food was delicious, the drinks were delightful, the staff very friendly, and the view beautiful! I would definitely stay there again.