MGM Grand Casino Tours and Activities

Staff was excellent

Nice environment for families in Vegas

Disappointing stay, especially given the high expectations and our Platinum status with Expedia. Upon arrival, we were told they didn’t have a room ready for us. When we finally got one, it faced floor level instead of the real city view that was promised during booking. The room itself was dirty, and for a property claiming five stars, it completely missed the mark no bathrobes and no slippers provided. Despite being Expedia Platinum members and celebrating our joint birthdays during the trip, we didn't receive any recognition, perks, or acknowledgment. To top it off, we were incorrectly charged for the twenty-five-dollar drink voucher. We were told at check-in (without any mention that it couldn't be used by the pool) that it was valid for one use per visit, only to find out it wouldn't be honored by the pool and had to be used at the lobby bar instead. Service was dismal across the board. An older staff member was outright rude at checkout, and in eight previous trips to Vegas, this was the absolute first time a staff member didn't even bother to ask how our stay was. Having stayed at seven other Vegas properties, this was by far the worst experience. My wife really wanted to stay at the Conrad so our expectations were high, but other Vegas hotels have consistently met those standards…this one didn't come close. We won’t ever be staying at the Conrad again.

Good hotel. Less than Aria. Big rooms. Not many amenities other than pool and work-out room. The resort fee is outrageous. Over $60 with tax. Parking is $40 per day, also very high and you have to valet it or walk 3/4 of a mile from the self-parking area...good for getting steps in but not great hauling your luggage in 105-degree heat.