"Excellent location in the centre of the city. Affordable, standard and comfortable room. Renovations are underway so there may be a bit of noise and ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

Mercure Welcome Melbourne places you in the center of Melbourne, steps from Bourke Street Mall and within a short 5-minute stroll of Melbourne Central. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and free newspapers, featured in all 330 rooms. Fridges, in-room massages, and hairdryers are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. Cocoon Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 3.5-star Melbourne Central Business District hotel include Her Majesty's Theatre and Regent Theatre.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$101 per night

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Welcome Melbourne ratings based on 1,124 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (932) Couples (115) Business (11) Family (46) Other (2)
5 out of 5
Great staff and friendly service. Bed throw had a stain on it. Hallways are noisy and can be easily heard in your room.

Posted by on 21 Apr. 2019

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4 out of 5

Posted by on 19 Apr. 2019

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5 out of 5
Great hotel close to every thing clean room friendly staff

Posted by on 16 Apr. 2019

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4 out of 5

Posted by on 15 Apr. 2019

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4 out of 5

Posted by on 11 Apr. 2019

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4 out of 5
Brilliant position. Lovely staff Breakfast at $25 a head a rip off for what was available. Add $2.50 for better coffees than were on offer you have a pretty expensive bill for what is a very Mediocre breakfast

Posted by on 10 Apr. 2019

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4 out of 5
I loved the location and the staff The beds were not very comfortable

Posted by on 9 Apr. 2019

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4 out of 5
The property is in a great location and makes it easy for me for my business meetings to access the other businesses I need to meet with.

Posted by on 9 Apr. 2019

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4 out of 5
Very good central location, valet parking was good

Posted by on 8 Apr. 2019

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3 out of 5

Posted by on 7 Apr. 2019

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Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Mercure Welcome Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.7 km / 14.7 mi)
  • Train station: Spencer Street Station (1.3 km / 0.8 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 forms of air-conditioned accommodation with free newspapers and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cocoon Bar – This bar specialises in local cuisine and serves breakfast, dinner and light fare. Happy hour is offered.

Soul Cafe – This Cafe serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Valet parking fee: AUD 45.00 per night
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Hotel
  • Mercure Welcome Melbourne
  • Mercure Welcome
  • Mercure Welcome Melbourne Hotel Melbourne
  • Accor Welcome Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.