"Excellent location in the centre of the city. Affordable, standard and comfortable room. Renovations are underway so there may be a bit of noise and ... " More

By a verified traveller on Tue 04 Sep 2018

Enter dates to see availability

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$119 per night

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Welcome Melbourne ratings based on 1,069 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (909) Couples (104) Business (11) Family (39) Other (2)
4 out of 5
Twin room booked, quite small for two people! Fridge was very noisy!

Posted by on 14 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

15 Feb. 2019 by AM

Thank you for staying with us recently. Apologies that we didn't tick all the boxes with the accommodation provided. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
The hotel's central location was perfect, the staff were pleasant and very helpful.

Posted by on 10 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for taking the time out to leave feedback and give us 5 out of 5, we loved reading it. Have a great day and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Everything was good except next time I'll get a bigger room very small and window facing brick wall very dark

Posted by on 9 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your feedback. With 330 rooms in the building, some rooms are certainly larger than others and with different outlook too, depending on the room type and its location within the building. I look forward to welcoming you back on your next visit to the hotel. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Good location to CBD shops and restaurants transport

Posted by on 8 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your review. Very pleased to read that you enjoyed our central location. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Excellent location right in the heart of Melbourne but at the same time you couldn't hear any of the street noise in the room. Very comfortable bed and well laid out room, clean and modern. Would happily return.

Posted by on 7 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your feedback. I'm pleased you enjoyed our central location and the accommodation provided. We look forward to your next visit for another comfortable stay. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
great location, clean room - starting to age and the air con button was almost impossible to press. Great food.

Posted by on 4 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Feb. 2019 by AM

Thank you for sharing your feedback. Appreciate your compliment and constructive feedback and we hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Close to shops and transport. Comfortable rooms. Leak from corner of shower screen near sliding door causing floor in bathroom to get lots of water. Dangerous.. Looked like it had been attempted to be rectified previously, but obviously not. Lucky to see before entering or could have had a nasty fall.

Posted by on 4 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

4 Feb. 2019 by AM

Thank you for your feedback. I am concerned to read about aspect of your stay that needed urgent attention. This has been passed on to our Maintenance Manager for his urgent attention. We hope to see you again in the near future. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
The mattress was comfortable until two people lay down and it moved laterally like a jelly. I had very poor sleep during my stay which impacted on the enjoyment of my stay. Staff informed me their mattresses were all of a similar standard otherwise they would swap it for me. Definitely need an upgrade to modern hotel standards ASAP.

Posted by on 30 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

1 Feb. 2019 by AM

Thank you for your feedback and apologies that the mattress provided were below your expectations. Your constructive feedback has been passed on to our Management for their urgent attention. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Close to everything you need, we didn’t have a car with us but we didn’t need one as we just walked everywhere

Posted by on 28 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

29 Jan. 2019 by AM

We are pleased to hear about your recent stay with us. We appreciate your comments about the central location of our hotel – it is ideal for those who want to make the most of what Melbourne has to offer. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Nice hotel in centre of melbourne. Will return.friendly staff always with a smile.

Posted by on 24 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

29 Jan. 2019 by AM

It is wonderful to read such positive feedback on our staff. We look forward to seeing you back in the near future for another enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)