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3.8 out of 5

"Being right in Melbourne CBD, easy access to shops " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

Mercure Welcome Melbourne places you in the center of Melbourne, steps from Bourke Street Mall and within a short 5-minute stroll of Melbourne Central. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Cable TV, coffee/tea makers, and in-room massages are featured in all 330 rooms. Refrigerators and room service make in-room dining convenient. Safes, hair dryers, and phones are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 3.5-star Melbourne Central Business District hotel include Her Majesty's Theatre and Federation Square.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$90* Per night/room 23 Mar. - 24 Mar.

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Welcome Melbourne ratings based on 978 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (761) Couples (88) Business (5) Family (73) Other (1)
4 out of 5

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by AM

Thank you for your review. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Being right in Melbourne CBD, easy access to shops

Posted by , from Geelong on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Dear Jo, Thank you for your review and for highlighting the benefits of being so conveniently located in the city. WE hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
The staff at checkin were pleasant and helpful. Room was lovely. Breakfast was disappointing all hot food was cold, I expected hot food to be hot.

Posted by , from Warracknabeal on 23 Feb. 2020

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4 out of 5
Great location and the property meet our expectations

Posted by on 21 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Thank you for your kind feedback on our great location and for highlighting the accommodation provided. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5

Posted by on 21 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Thank you for providing us 5 out of 5 rating. It's greatly appreciated. Kind regards, Alex Mihardja Operational Project Manager

4 out of 5
Love the location & price of offsite parking. Bed mattress comfort could be improved.

Posted by , from Warrnambool on 20 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Dear Felicity, Thank you for your time in providing a review. We thank you for being constructive with your feedback. This has been passed on to our Executive Housekeeper for his urgent attention. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Location great and good choice at buffet breakfast.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by AM

Thank you for sharing your review. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

2 out of 5
Thursday nite was ok but the all nite tram noise &/or venue was an issue on Fri nite. The mattress springs were palpable, so poor quality &/or worn mattress. They didn't get my boarding pass email so hadn't printed it. Breakfast was good.

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by AM

Thank you for your review. Please allow me to apologize that we were unable to provide you with a thoroughly comfortable & enjoyable stay. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Loved the brilliant breakfasts and close proximity to everything in the CBD

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by AM

Thank you for your review. Very pleased to read that you enjoyed the convenient location of our hotel. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by AM

Thank you for your review. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.7 km / 14.8 mi)
  • Train station: Southern Cross Station (1.2 km / 0.8 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Mercure
  • Melbourne Welcome
  • Melbourne Welcome Mercure
  • Mercure Melbourne
  • Mercure Welcome
  • Mercure Welcome Hotel
  • Mercure Welcome Hotel Melbourne
  • Mercure Welcome Melbourne
  • Welcome Mercure
  • Welcome Mercure Melbourne
  • Accor Welcome Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.co.nz/Melbourne-Hotels-Mercure-Welcome-Melbourne.h43718-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.