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4.3 out of 5

"This hotel is showing it's age, everything is looking rather tired, and the amenities and fixtures are dated. I mean, I think that we're well past hav ... " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Oaks Melbourne on Market Hotel. Within steps you'll find Collins Street and Crown Casino within a 15-minute stroll. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchenettes.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a hair dryer, and an iron/ironing board. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A desk and free toiletries are also available.

The restaurant, Oak & Vine Restaurant, serves Modern European cuisine and is open for breakfast and dinner. At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. 2153 square feet (200 square meters) of event facilities include meeting rooms and a conference center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.

Within a 15-minute walk of this 4-star Melbourne Central Business District aparthotel, attractions include Melbourne Central and Melbourne Convention and Exhibition Centre.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$193* Per night/room 25 Mar. - 26 Mar.

One Bedroom Apartment (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, City View (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment - City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Melbourne on Market Hotel ratings based on 1,278 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Melbourne on Market Hotel

Everyone (906) Couples (116) Business (13) Family (173) Other (4)
2 out of 5
The TV in the main room didn't work. I had a single bed, a large smoke alarm flashed on and off right above where I slept, It's an enormous property but it feels outdated, shabby and cheap. Shower is above a bath and very average. Really noisy generally - certainly not anywhere near 4 stars

Posted by on 10 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Oaks management

Dear Lesley,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

5 out of 5
Great location

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Oaks Management

Dear Ella,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regards,

3 out of 5
This hotel is showing it's age, everything is looking rather tired, and the amenities and fixtures are dated. I mean, I think that we're well past having showers located in the bath. It's an obvious hazard, particularly as we are all getting older! Whilst breakfast was included, choices for cereal were limited, although the eggs cooked to order were good, if one was lucky with the chef! Also, basic things like milk running out on at least two occassions over fives days, suggest that the staff aren't checking on these frequently enough. We probably won't stay here again.

Posted by on 21 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by Oaks Management

Dear Neville, Thank you for your feedback following your recent stay at Oaks on Market. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely, Oaks Management

5 out of 5
Stairs at only entrance or needing to use a wheelchair lift was not ideal for having a child in a pram. Bathroom grout could have used a deep clean. Otherwise was excellent and loved the $60 late 4pm check out option. Nice pool and close to DFO / south warf.

Posted by on 7 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by Oaks management

Dear Jasmine,Thank you for taking the time to share your recent experience at Oaks on Market. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Kind regardsOaks Management

5 out of 5
Great location for catching trams or walking distance to everything. Stayed in a 2 bedroom with a roller away to accommodate our family of 5.

Posted by on 5 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by Oaks Management

Dear Stacey,I am truly pleased to read that your experience at Oaks on Market was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon.Kind regardsOaks Management

4 out of 5
Quiet location not far to everything!

Posted by on 30 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Oaks Management

Dear Karen, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

5 out of 5
Great bar staff & cocktail varieties.

Posted by on 30 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Oaks Management

Dear Daryl, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

3 out of 5
The location is amaxing . Was only 7 minutes walk to Crown Casino. Lots of places to eat nearby and great buffet breakfast at the hotel itself. Only thing i didn't like was that there was construction of another hotel happening right outside Oaks. I couldn't see the view of the city at all as the construction blocked the whole view. Not a pleasant site to see. Parking was convenient too as it's very close to the hotel

Posted by on 25 Jan. 2024

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Comment from Hotel Management

26 Jan. 2024 by Oaks Management

Dear Artika, Thank you for your response. We are happy you loved our location and closeness to tram stop. We look forward to welcome you soon. Sincerely Oaks Management

5 out of 5

Posted by on 23 Jan. 2024

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Comment from Hotel Management

23 Jan. 2024 by Oaks Management

Dear Ricky, Thank you for your excellent feedback following your recent stay at Oaks on Market. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind regards, Oaks on Market.

1 out of 5
Hotel staff are rude, unhelpful and looked miserable, not once in my stay did I get greeted walking into hotel. I was allocated a room on level 10 the noise from this room was unbearable. There was a crane that started work at 5:45am setting up and fixing windows on the adjacent hotel the W. This went for 2 days. I spoke with management and was then placed in a new room on level 20, that room had no air-conditioning. Had a windows that wasn’t sealed so made a windy noise all night. You could here trams, emergency services ext. the taps in bathroom are terribly hard to mix water temperature, room are stuffy, dusty and cause irritation if you have asthma. Public area are always messy, pool level access is full of housekeeping trolleys. With used linen. Makes for hard access. Pool is small and always overcrowded, the chemicals in spa are overwhelming. Restaurant is crazy priced, staff treat you like your a number and have no customer service skills or professionalism. Homeless drug effected persons sleep next door in shop front, this is confronting and make you feel very unsafe. Drugs are crazy is Melbourne so is the homelessness, people can be seen sleeping urinating and taking drugs in shop fronts and on streets. They seem to be around the secure parking we’re my car was parked and entry to hotel on market st. I left the hotel 2 days early and drove home, won’t be back & will be speaking to head office and seeking a refund for the days inconvenienced.

Posted by on 19 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Oaks Management

Dear Mr DeanThanks for your review.We apologies for any inconvenience caused to you during your recent stay.We have already touched base with you regarding your recent experience, the issue you have faced and provided you with solution that we could best offer.All the maintenance and other issues you have highlighted, we will pass to our concern department so necessary changes can be made for further improvement. We are located at heart of Melbourne CBD and the few issues you have highlighted are beyond hotel's direct control as they are outside hotel.We once again apologies for any inconvenience.Sincerely

About the Oaks Melbourne on Market Hotel

Location 60 Market Street, Melbourne, VIC 3000

Property Features

As a guest of Oaks Melbourne on Market Hotel, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this aparthotel measures 2153 square feet (200 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Oaks Melbourne on Market Hotel. Smoking is allowed in designated areas at this 4-star Melbourne aparthotel.

  • 1 building
  • 272 guestrooms or units
  • 24 levels
  • Meeting rooms
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Train station: Southern Cross Station (1.2 km / 0.8 mi)
  • Metro station: Flagstaff Station (1 km / 0.6 mi)

Room Amenities

Oaks Melbourne on Market Hotel offers 272 air-conditioned accommodations with hair dryers and irons/ironing boards. LCD televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

  • In-room kitchenette
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.

Oak & Vine Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35–35 for adults, and AUD 35–35 for children
  • Nearby parking fee: AUD 30 per day (164 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Market
  • Oaks Market Apartment
  • Oaks Market Apartment Melbourne
  • Oaks Market Melbourne
  • Oaks On Market Melbourne
  • Oaks On Market Hotel Melbourne
  • Oaks On Market
  • Oaks Melbourne On Market
  • Oaks Melbourne on Market Hotel Melbourne
  • Oaks Melbourne on Market Hotel Aparthotel
  • Oaks Melbourne on Market Hotel Aparthotel Melbourne

You should know

  • Pool access available from 5:30 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.