Hotels with Shopping in Miami Beach

If you’re the type of person who is willing to pay premium prices for a hotel and expects quality customer service in return, this is not the place for you. I reached out regarding several issues and concerns during my stay, and the response I received from Salvador Cortes was dismissive and sarcastic, offering little more than an insincere “sorry.” When guests are paying top dollar, they should be treated with professionalism and respect. Overall, the experience was extremely disappointing. The hotel does not live up to its pricing, and I will not be staying here again. I wish I had chosen the Fontainebleau down the street instead. Unfortunately, I learned that lesson the hard way. Save yourself the frustration and stick with a hotel that has a proven reputation for both quality accommodations and customer service.

The hotel is very nice in front of the beach. It is a little bit crowded during summer weekends and it is more oriented to families

The first room that they put me in had roaches, they changed my room and guess what that room had roaches too. The staff manager was friendly, the valet staff was rude and over charged me for parking and argued with me about a refund. Not to mention both pools was dirty full of hair, toothpicks, and other gunk you could find. The ac unit was janky asf it kept the room freezing but when you turn it off the room gets really hot. The tv in the second room was completely broken. Not to mention the roaches I will never stay at this hotel ever again. The food at the restaurant is super bland and it comes out cold asf. It taste like they microwave everything. The bed was comfortable and that’s about it.