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Banyan Tree Puebla

Property class: 5 and above

Photo gallery for Banyan Tree Puebla

A person relaxing in a pool with a view of a historic tower and cityscape.
Property video
A building with a stone facade, a courtyard with a fountain, and outdoor seating areas.
A balcony with potted plants, a view of a cityscape including a tower, and a sunset.
A restaurant with a long counter, rustic stone walls, and hanging pendant lights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$412
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Puebla Convention Center
    ā€Ŗ5 min walkā€¬
  • Place, ZĆ³calo de Puebla
    ā€Ŗ12 min walkā€¬
  • Place, Puebla Cathedral
    ā€Ŗ15 min walkā€¬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ā€Ŗ46 min driveā€¬

Room options

View all photos for Urban Bliss

A hotel room with a bed, two armchairs, a small table, a chandelier, and a view of a stone wall and greenery outside.

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Harmony Suite

A four-poster canopy bed with a nightstand and lamp, a wooden wardrobe, and a large floral painting on the wall.

Harmony Suite

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room Double

A hotel room with two beds, a dining table, chairs, a chandelier, and a view of the outdoors.

Urban Room Double

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Serenity Suite

A hotel room with a large bed, a flat-screen TV, a chair, a lamp, and a view of buildings through a glass door.

Serenity Suite

  • City view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a large bed, a bench, a desk, and a stone wall.

Bliss Suite

  • City view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite King

A hotel room with a large bed, a bench, a chair, a small table, and a view of the outdoors through large windows.

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and ornate headboard designs.

Urban Junior Suite Double

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed with a pink upholstered headboard, a white sofa, a wooden cabinet, and a chandelier.

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room King

A bedroom with a large bed, a nightstand, a lamp, a decorative wall piece, and a hallway.

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the area

Puebla

A luxury stay in the heart of Puebla awaits you at Banyan Tree Puebla. Within a 20-minute stroll, you'll find popular places like ZĆ³calo de Puebla and Puebla Cathedral. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Banyan Tree Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Pasquinel Bistrot, is open for breakfast and dinner. Bar Los Lavaderos is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Local cuisine breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Angelopolis Commercial Center.

What's nearby

  • Artist Quarter - 5 min walk - 0.5 km
  • Puebla Convention Center - 5 min walk - 0.5 km
  • ZĆ³calo de Puebla - 12 min walk - 1.0 km
  • Zona HistĆ³rica de los Fuertes - 14 min walk - 1.2 km
  • Puebla Cathedral - 15 min walk - 1.3 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 38 min drive

Restaurants

  • ā€ŖRestaurante Casa Reyna - ā€¬7 min walk
  • ā€ŖRooftop Banyan Tree - ā€¬1 min walk
  • ā€ŖCafĆ© & Bar Rentoy - ā€¬5 min walk
  • ā€ŖLa Selva La Cuna de las Chalupas - ā€¬2 min walk
  • ā€ŖTarlets Coffee - ā€¬6 min walk

About this property

Banyan Tree Puebla

Banyan Tree Puebla offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4951 square feet (460 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Banyan Tree Puebla. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Puebla hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4951 sq ft of conference space
  • 460 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Similar properties

An outdoor courtyard with a central water feature, surrounded by lush greenery and traditional architecture.
Cartesiano Boutique & Wellness Hotel
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  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.8 out of 5, Exceptional, 927 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)
  • Limited on-site valet parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1260 per pet, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 1000.0 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1300 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

What is the cancellation policy at Banyan Tree Puebla?

Banyan Tree Puebla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Puebla?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 29 Nov 2026 start from NZ$412, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Puebla?

Yep, Banyan Tree Puebla has valet parking for MXN 220.00 per day.

Is there a spa on site at Banyan Tree Puebla?

Yep, Banyan Tree Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Banyan Tree Puebla have a pool?

Banyan Tree Puebla has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Banyan Tree Puebla?

Banyan Tree Puebla features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

Is Banyan Tree Puebla family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Banyan Tree Puebla is a hit with families.

Does Banyan Tree Puebla serve breakfast?

Yep, local cuisine brekkie is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Banyan Tree Puebla?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Banyan Tree Puebla?

Yep, you can grab a meal at Banyan Tree Puebla's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Banyan Tree Puebla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Puebla?

Furry friends are welcome at Banyan Tree Puebla, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 587 out of 781 reviews
Rating 8 - Good. 109 out of 781 reviews
Rating 6 - Okay. 42 out of 781 reviews
Rating 4 - Poor. 23 out of 781 reviews
Rating 2 - Terrible. 20 out of 781 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spacious rooms and the staff was friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
great stay and hotel service, I recommend
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a very good stay and would definitely recommend this hotel. The staff was warm and attentive, with one exception of a waiter at the rooftop bar who was a bit forgetful; but, everyone else provided excellent service. A couple of small details could be improved: the in-room coffee setup had no spoon to stir your coffee, and the bathroom amenities felt a bit basic for a hotel of this caliber. Other than those minor points, it was a great experience and a wonderful place to stay.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. Our first room had a few significant issues, but the staff handled the situation great and kindly offered us a room change. That made a huge difference and greatly improved the rest of our stay. We appreciated their willingness to resolve the issue and ensure we had a much better experience.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and in a great location. We had limited choices as we needed a car park but it was lovely and easily within walking distance to the centre of town. The staff were amazing and helped us with a problem with our rental car speaking Spanish to the company and everything was resolved. The rooftop pool area was a lovely experience after walking in the sun all day.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING EXPERIENCE
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Great hotel
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhhbbbbbb. Nllllllllllllll
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and always clean. Great staff!
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025