Hotels & Accommodation near RMS Queen Mary

Staff was very kind

Clean

This hotel is very old and worn down, needs a very good cleaning (look up anywhere in the lobby or room and you will see years worth of dust. Bedside outlets & charging ports did not charge (they just fell out). The fabric chair had multiple stains, even had housekeeping come back into the room to vacuum because the floor had chip crumbs on it, and bring a blanket to cover the chair so we could sit in it. I also pointed out the fire alarm that was hanging from the wall and asked if it is supposed to look that way - the desk guy said he would send maintenance right up to fix, after about 2 hours I gave up waiting. The desk guy was the one to escort us to our room because this was the 3rd time trying to get into the room. General staff was very pleasant and appeared to be working very hard. Tonya with housekeeping was great and brought us everything we needed. Management was not engaged with the guests, I did see them often playing with the ducks in the lobby. The information that I could find for amenities was not the same as the front desk, parking is $35, $40 for valet, but when the lot is full (which it was) you need to park a couple blocks down the road and you walk back. The main reason I booked this hotel is it showed free shuttle to the cruise port (but only one of the ports, not the other). I also wanted to be able to do some laundry at the self-serve laundry which I found out was not available.