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citizenM San Francisco Union Square

4.0 star property

Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast for a fee
Room, 1 King Bed (High Floor)
Lobby
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$260
includes taxes & fees
29 May - 30 May

Explore the area

View map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

San Francisco

CitizenM San Francisco Union Square puts you in the heart of San Francisco, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Union Square and San Francisco Museum of Modern Art. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The hotel's restaurant is a nice spot to grab a bite. Business travellers can take advantage of a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 30-minute walk of this 4-property class Union Square hotel include Moscone Convention Center and Oracle Park.

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • Warfield Theatre - 7 min walk - 0.6 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 10 min walk - 0.9 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 28 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

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  • Pet-friendly
  • Restaurant
  • Air-conditioning
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The price is NZ$237
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (84 centimetre high)
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 69

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property

Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind energy. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel

citizenM San Francisco Union Square San Francisco

citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

What is the cancellation policy at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 29 May 2026 start from NZ$260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM San Francisco Union Square?

The closest beach to citizenM San Francisco Union Square is Ocean Beach (9.4 km).

What makes citizenM San Francisco Union Square a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM San Francisco Union Square.

Does citizenM San Francisco Union Square serve breakfast?

You bet, our guests give top marks to the buffet brekkie here! Offered daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at citizenM San Francisco Union Square?

No, citizenM San Francisco Union Square does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM San Francisco Union Square?

Yep, you can grab a meal at citizenM San Francisco Union Square's onsite restaurant.

What time are check-in & check-out at citizenM San Francisco Union Square?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM San Francisco Union Square?

No, only service animals are allowed.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1148 out of 1455 reviews
Rating 8 - Good. 217 out of 1455 reviews
Rating 6 - Okay. 48 out of 1455 reviews
Rating 4 - Poor. 23 out of 1455 reviews
Rating 2 - Terrible. 19 out of 1455 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Antigone

Stayed 3 nights in Feb 2026

2/10 Terrible

Sanborn

Stayed 1 night in Feb 2026

10/10 Excellent

DR Nathaniel

Liked: Cleanliness, staff & service
Great staff, great location, good food, fun smart controls in rooms
Stayed 3 nights in Jan 2026

10/10 Excellent

Yiqing

Stayed 1 night in Feb 2026

8/10 Good

Caitlyn

Stayed 1 night in Nov 2025

10/10 Excellent

Kiera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , very accommodating! My boyfriend and I were visiting San Francisco for the first time to see the Warriors game for his birthday! This location was in walking distance of everything we needed (train or bus) and wanted to do (Chinatown & little Italy)!
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria, Saltillo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2026

10/10 Excellent

MANDY PARRIA, New Iberia

Stayed 3 nights in Jan 2026

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness
Thoughtfully appointed room. Fabulous shared space. Easy check in. Sunday who worked Saturday was wonderful. Convenient luggage storage. Fantastic location. Security was friendly and efficient.
Stayed 2 nights in Jan 2026

8/10 Good

Terrance

Business traveller
Liked: Amenities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The entire property is amazing. The staff however go above and beyond in every way. When i first checked in i was having difficulty understanding the tablet climate control in the room. The supervisor on duty took the time to come up to my room and walk me through the entire process. This is but a single example of the amazing service they give. I was there for a week and everything from the common work area to the breakfast spread were above and beyond what i expected. 5/5 would highly recommend.
Stayed 5 nights in Jan 2026

10/10 Excellent

Janiya D.

Liked: Cleanliness, amenities, property conditions & facilities
CitizenM never disappoints!
Stayed 2 nights in Jan 2026

6/10 Okay

Pablo Matthias

Liked: Cleanliness, property conditions & facilities
Strict no check in before 2 pm, never seen this before in a place in this price range, room on the smaller side but ok
Stayed 6 nights in Jan 2026

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was so Clean, the employees were so nice and I love that they always have security, I felt super safe. I also love how the iPad controls the room and the colors!! Blackout blinds always a plus too… I’d 100% stay here again
Stayed 5 nights in Jan 2026

10/10 Excellent

Trayvon

Stayed 1 night in Jan 2026

10/10 Excellent

Maxxfield

good
Stayed 3 nights in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
10/10 great stay! I would come back again and would definitely recommend for solo travelers. The room was clean, comfortable and very modern. The hair dryer was also a nice surprise since it was more modern than most hotels tend to use. The staff was very friendly and helpful! I always looked forward to coming back to my room at the end of the night.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joel

Stayed 3 nights in Jan 2026

8/10 Good

Erin

The check in was way more complicated than it needed to be , fel
Stayed 1 night in Jan 2026

10/10 Excellent

Sandhya, WASHINGTON

Stayed 3 nights in Jan 2026

10/10 Excellent

Gracie

Liked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

Christie

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, minimalist hotel. Just what you need without the extras and needless price tag. Amazing location and super friendly staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Jan 2026

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jesse, RANCHO MIRAGE

Stayed 4 nights in Dec 2025

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