Arcade Hotels in San Juan

Trust me when I say I am not someone who likes to leave negative reviews. I truly believe if you don’t have something nice to say, it’s better not to say anything at all—but in this case, I feel like I have to speak up to help others avoid the same experience I had. I had a very disappointing experience at this hotel. The room was not clean or properly maintained—the lamp had visible mold inside, which was extremely concerning. The bed sheets had stains, and even worse, there appeared to be tiny bugs. I woke up in the middle of the night with itchy marks, which made for a very uncomfortable stay. Room cleaning is not provided on a daily basis so that's a big disappointment. The hotel itself feels old and outdated, and unfortunately, the lack of cleanliness and poor service made things even worse. I checked out a daily early rather then staying there another night. My advice: KEEP LOOKING. I 100% regret staying here.

The pool was enjoyable but we couldn't always get a chaise because of the crowd. Our window did not overlook the beach.

This was the best 40th birthday I’ve could’ve ever asked for the staff was great. The food was great. The atmosphere was amazing. Will be coming back next year and years to come!