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Comfort Inn & Suites West Springfield

Property class: 2.5

Photo gallery for Comfort Inn & Suites West Springfield

An indoor swimming pool with a skylight roof, lounge chairs, and a hot tub.
A compact hotel room with a kitchenette, a flat-screen TV, a dining area with a table and chairs, and a patterned rug.
A spacious living area with a fireplace, seating, and a view through large windows.
A hotel lobby with a reception desk, seating area with chairs and ottoman, and a patterned rug on the floor.
A hotel room with a flat-screen TV, a fireplace, a sofa, a small table, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$227
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Center
    ‪15 min walk‬
  • Place, Riverdale Shops
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for 1 King Bed, Nonsmoking, Accessible

A hotel room with a bed, a nightstand with a phone, a wall-mounted lamp, and a window with curtains.

1 King Bed, Nonsmoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a nightstand, a telephone, a framed picture on the wall, and a window with curtains.

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a nightstand, a telephone, a framed picture on the wall, and a window with curtains.

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Suite, Nonsmoking

A hotel room with a bed, bedside table, lamp, chair, and artwork on the walls.

1 King Bed, Suite, Nonsmoking

  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables, a chair, and a small table.

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(40 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

West Springfield

Comfort Inn & Suites West Springfield places you steps from Olympia Ice Center and within a 20-minute stroll of Connecticut River. Highlights at this hotel include an indoor swimming pool, free self-parking and Access to hot tub. .This hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Other amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of RV/bus/truck parking. .Attractions within a 15-minute drive of this West Springfield hotel include MGM Springfield and Six Flags New England.

What's nearby

  • Olympia Ice Center - 2 min walk - 0.2 km
  • Riverdale Center - 15 min walk - 1.3 km
  • Riverdale Shops - 19 min walk - 1.6 km
  • Cinemark West Springfield 15 - 2 min drive - 1.8 km
  • MGM Springfield - 5 min drive - 7.0 km

Getting around

  • Springfield Union Station - 16 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 36 min drive

Restaurants

  • ‪7 Brew Coffee - ‬19 min walk
  • ‪Dunkin' - ‬5 min drive
  • ‪Chili's Grill & Bar - ‬12 min walk
  • ‪Wood-N-Tap - ‬3 min drive
  • ‪Burger King - ‬19 min walk

About this property

Comfort Inn & Suites West Springfield

Comfort Inn & Suites West Springfield offers its guests an indoor pool and a hot tub. WiFi is free in public spaces. Comfort Inn & Suites West Springfield also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
Comfort Inn & Suites West Springfield offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Breakfast included
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The price is NZ$223
includes taxes & fees
1 Nov - 2 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0008023250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

What is the cancellation policy at Comfort Inn & Suites West Springfield?

Comfort Inn & Suites West Springfield offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Comfort Inn & Suites West Springfield?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at Comfort Inn & Suites West Springfield on 1 Nov 2026 start from NZ$227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Comfort Inn & Suites West Springfield?

Yep, Comfort Inn & Suites West Springfield has a free self car park.

Are there any beaches close to Comfort Inn & Suites West Springfield?

The closest beach to Comfort Inn & Suites West Springfield is Babbs Beach (16.1 km).

Does Comfort Inn & Suites West Springfield have a pool?

Comfort Inn & Suites West Springfield has an indoor pool.

What makes Comfort Inn & Suites West Springfield a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Comfort Inn & Suites West Springfield.

Is there a free airport shuttle available at Comfort Inn & Suites West Springfield?

No, Comfort Inn & Suites West Springfield does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Inn & Suites West Springfield?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Comfort Inn & Suites West Springfield?

No, only service animals are allowed.

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 344 out of 1002 reviews
Rating 8 - Good. 301 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 107 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The room was comfortable and clean. The staff were very helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was only for one night, but the staff was amazing and the hotel was immaculate.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year in April for a high school event. The hotel is always clean, the rooms are nice, and the continental breakfast is really good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Amenities
Very helpful staff, comfy beds!
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, property conditions & facilities
Pool need to be more clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Mostly clean rooms. They didn't have bed covers, something to think about. Overall quiet place. Stayed with small children. They loved the pool. Plenty of kids swimming but everyone was respectful. For the budget, I would stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great location, clean staff was very very friendly
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t horrible for the price but nothing worked right. And the bathroom was gross with mold. I even had to ask them to clean the room again because the sheets were dirty.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was great and as described
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was ok , staff was great but very outdated and needs to be cleaned up and renovated. Water stains on the roof from leak.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Great value with the breakfast and a pool/hot tub! Would stay again!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bed was heavenly, the people staffing the front desk were friendly and helpful, and the breakfast buffet had everything you could want.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back next year , staff very nice & the place plus the pool are very clean
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Having the room near the elevator, there was no sound mitigation whatsoever. People leaving the pool, especially with children, was very noisy. Aside from that, the room was clean and comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Had a family stay and was a clean comfortable and friendly I will definitely stay again
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Good
Stayed 7 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Usually go here every year, pretty much while visiting family only here to sleep ...It was not that great this time. The AC and the refrigerator were either not on or cooled up. While you have to sign something that you won't smoke (which is fine), the whole place smelled like pot. Didn't use the pool but seemed like others were enjoying it.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Hot tub and comfy beds
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

The staff at check in was personable and highly professional.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a huge brown stain on the bed. They put us in a different room, which was dirty, and had a broken shower which dripped all night. At midnight a group of people repeatedly tried to swipe their cards to get into our room, even after we got out of bed went to the door and told them they were trying to get into the wrong room. This room was expensive and horrible.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room, breakfast was good but ended too early. Stayed two nights and was quiet and good location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very friendly and engaging staff.
Stayed 1 night in May 2025