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4.4 out of 5

"Clean, quiet and the food was great! It was rather a bit expensive but it was worth it. " More

By a verified traveller on Wed 28 Feb 2024

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Hotel Description

At Mercure Sydney Rouse Hill you'll be within just a 15-minute stroll of Rouse Hill Village Centre and Rouse Hill Regional Park. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

For a drink, you can stop by the hotel's own lounge bar. Other amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 10:30 AM.

In proximity to this 4-star Rouse Hill hotel you'll find Macquarie University.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$203* Per night/room 21 Apr. - 22 Apr.

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Mercure Sydney Rouse Hill ratings based on 127 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sydney Rouse Hill

Everyone (56) Couples (40) Family (34)
5 out of 5
Clean, quiet and the food was great! It was rather a bit expensive but it was worth it.

Posted by on 28 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by E-Jay H

Dear Fatemeh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5
Keep up the excellent work

Posted by on 22 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Ejay

Dear Steve,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

4 out of 5
Everything is good

Posted by on 27 Jan. 2024

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Comment from Hotel Management

27 Jan. 2024 by Ejay

Dear Fadol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

4 out of 5

Posted by on 24 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by E-Jay H

Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5
Easily accessible Excellent eateries available

Posted by on 11 Dec. 2023

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Comment from Hotel Management

11 Dec. 2023 by E-Jay H

Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5
Great will be bzvk

Posted by on 10 Dec. 2023

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Comment from Hotel Management

10 Dec. 2023 by Ejay

Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5

Posted by on 3 Dec. 2023

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Comment from Hotel Management

9 Dec. 2023 by Ejay

Dear Claire,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5
Awesome stay will be back

Posted by on 26 Nov. 2023

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Comment from Hotel Management

28 Nov. 2023 by Ejay

Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Ejay Front Office Manager

4 out of 5

Posted by on 14 Nov. 2023

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Comment from Hotel Management

9 Dec. 2023 by Ejay

Dear Ron,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

5 out of 5
.

Posted by on 7 Oct. 2023

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Comment from Hotel Management

9 Nov. 2023 by E-Jay H

Dear MaryWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

Property Features

Mercure Sydney Rouse Hill offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. The business-friendly Mercure Sydney Rouse Hill also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Self parking is free. This 4-star Sydney hotel is smoke free.

  • 78 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Schofields Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sydney Rouse Hill offers 78 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

Mercure Sydney Rouse Hill has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This hotel accepts only chip-and-PIN credit cards for onsite payments. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay
  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 29 for adults and AUD 29 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Sydney Rouse Hill Hotel
  • Mercure Sydney Rouse Hill Rouse Hill
  • Mercure Sydney Rouse Hill Hotel Rouse Hill

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.