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4.5 out of 5

"We loved the views, the service, the room, how lovely the staff were and how welcome we felt. The cocktail bar was wonderful with views over the harbo ... " More

By a verified traveller on Tue 30 Jun 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Shangri-La Hotel, Sydney. Within a short 5-minute stroll, you'll find Museum of Contemporary Art and Circular Quay. Highlights at this romantic hotel include 2 restaurants, a full-service spa, and an indoor swimming pool.

TVs with satellite channels are featured in all 564 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and pillow menus invite a good night's rest. Additionally, 24-hour room service, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering at CHI The Spa can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, Altitude Restaurant, is open for breakfast, brunch, lunch, and dinner. Blu Bar on 36 is the hotel's own cocktail bar. Enjoy the fitness center, spa tub, and sauna. 20452 square feet (1900 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas and a coffee shop/café. Full breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 5-star Sydney Central Business District hotel include The Rocks Markets and Sydney Observatory.

Deluxe Darling Harbour 2 Twins

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$271* Per night/room 18 Jul. - 19 Jul.

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Hotel, Sydney ratings based on 996 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (671) Couples (246) Business (1) Family (79)
5 out of 5
We loved the views, the service, the room, how lovely the staff were and how welcome we felt. The cocktail bar was wonderful with views over the harbour. Thanks so much for such a special experience.

Posted by , from Canberra on 30 Jun. 2020

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5 out of 5

Posted by on 29 Jun. 2020

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3 out of 5
To expensive for Ibis style food and accommodation constant lack of information and poorly trained staff paid extra for club level and got sausage rolls and cheap wine that I had to pay for except between 6-8 pm overall totally disappointed

Posted by , from Sydney on 28 Jun. 2020

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5 out of 5

Posted by on 28 Jun. 2020

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5 out of 5
Staff are so accommodating and helpful........

Posted by , from Sydney on 28 Jun. 2020

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5 out of 5

Posted by on 28 Jun. 2020

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3 out of 5
found live cocker roach in the bed ordered hot chocolate with room service and got luck warm ordered a club sandwich with room service the sandwich was soggy and chips were cold there where no stocked items the mini bar no bath robes provided in the room very disappointing the layout of the room and the view was however excellent

Posted by , from sydney on 14 Jun. 2020

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4 out of 5
Good location and cleanliness and comfort of the hotel

Posted by on 6 Jun. 2020

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5 out of 5
The staff are very courteous and it was very well run.

Posted by , from Gold Coast on 24 Mar. 2020

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5 out of 5
Perfect location in Sydney. Beautiful hotel. Friendly staff. Breakfast is a bit expensive

Posted by on 20 Mar. 2020

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Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Fitness facility
  • Indoor pool
  • Full-service spa
  • Sauna
  • Spa tub

Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 20452 square feet (1900 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the luxury Shangri-La Hotel, Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 564 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq m of conference space
  • Built in 1992
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (17.4 km / 10.8 mi)
  • Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM.

Altitude Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Blu Bar on 36 - Onsite cocktail bar. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.

This property enforces a strict dress code in Blu Bar on 36 restaurant.

Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 250.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Please note: The spa, fitness facility, pool, and spa tub are open on weekends only, from 10 AM to 6 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Number of children who can stay for free – 11

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 40.00 per person (approximately)
  • Valet parking fee: AUD 69.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 250.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Shangri-La Hotel, Sydney Hotel
  • Shangri-La Hotel, Sydney The Rocks
  • Shangri-La Hotel, Sydney Hotel The Rocks

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.