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4.4 out of 5

"Excellent stay thanks. Very impressed with the breakfast buffet and the polite staff throughout the hotel. " More

By a verified traveller on Fri 29 Mar 2024

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Darling Harbour, Sydney. Within just a 10-minute stroll, you'll find popular attractions like Queen Victoria Building and World Square Shopping Centre. Highlights at this eco-certified hotel include 2 restaurants, a bar/lounge, and a 24-hour business center.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and concierge services. Added amenities include laundry facilities, a 24-hour front desk, and dry cleaning/laundry services. Full breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Sydney Central Business District hotel include Hyde Park and SEA LIFE Sydney Aquarium.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$259* Per night/room 31 Mar. - 1 Apr.

Suite with Club Lounge Access (High Floor, Late check-out)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, Lounge Access (High Floor, Late Check-Out)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

PARKROYAL Darling Harbour, Sydney ratings based on 303 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Darling Harbour, Sydney

Everyone (103) Couples (80) Family (72)
5 out of 5
Excellent stay thanks. Very impressed with the breakfast buffet and the polite staff throughout the hotel.

Posted by on 29 Mar. 2024

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5 out of 5

Posted by on 25 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Jeroen M. General Manager

Dear Mandy,Thank you for your great rating of your recent stay! We are glad you enjoyed your experience with us and hope to welcome you back again soon.Kind Regards,

5 out of 5
It is difficult getting into Day Street to access the property.

Posted by on 24 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Jeroen M. General Manager

Dear Marc,Thank you for your great rating of your recent stay with us at PARKROYAL Darling Harbour! We apologise that there were some difficulties in arriving at the property, but can see that it was worth the journey. We are glad you enjoyed your time with us and hope you can stay with us again soon.Kind Regards,

3 out of 5
When arriving, room was very dusty, doors hanging off hinges ect. Club is very limited- and you have to pay for your 2nd barista coffee in the morning, however can drink as much wine or beer at tge sunset club hours as wanted...weird decision. Overall needs TLC and a bit of an update.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Jeroen M. General Manager

Dear Brigitte,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in parts of your stay that we fell short. Your comments have been passed on to our departments to review our offerings, and the touch points described in your review. Thank you once again for reviewing your stay and hope we can host you again at the PARKROYAL Darling Harbour.Kind Regards,

5 out of 5
Lovely and clean rooms, air quality was noticeable. Comfortable and good location and the staff were friendly

Posted by on 3 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by Jeroen M. General Manager

Dear Kaitlyn, Thank you for choosing PARKROYAL Darling Harbour and for sharing your feedback with us.We're delighted to hear that you enjoyed your stay with us and found our rooms to be lovely and clean. Ensuring a comfortable and welcoming environment for our guests is always our top priority, and we're pleased to know that you found the air quality noticeable and the location convenient.Our team strives to provide friendly and attentive service to all our guests, and it's wonderful to hear that you experienced just that during your stay.We hope to have the pleasure of welcoming you back to our hotel in the future.Regards

3 out of 5
Having stayed at various of the premises of this group my experience at the Darling Harbour premises was the worst of any Park Royal stay. We had a rattle in our air conditioning which was there for our entire stay. We tried to reach the Concierge about other matters, but the line kept ringing out (as did the front desk phone); so we did not attempt to get this addressed. In the end to get anything attended to it appears you have to go to the front desk, totally unacceptable for a five star hotel. The breakfast head staff was quite rude, tapping their watch and stating that the breakfast setting would be closed in 30 minutes. Again, is this really what you expect when staying at Park Royal ? They certainly do not miss you on price, but fail to deliver on service and value. The location is nice and convenient, easy walk to China Town and Darling Harbour facilities. Would I stay there again ? Probably not. Has the experience tarnished my thoughts on Park Royal in general ? Unfortunately... Yes

Posted by on 26 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Jeroen M. General Manager

Dear Steve,We deeply regret to hear about the challenges you encountered during your recent stay at PARKROYAL Darling Harbour. Please accept our sincere apologies for the inconvenience caused by the issues with the air conditioning and the difficulty in reaching our concierge and front desk teams. It's disheartening to learn that we fell short of delivering the exceptional service that we strive for.Rest assured, we take your feedback seriously and will address these issues promptly to ensure that they do not reoccur in the future. Your comments regarding the conduct of our breakfast staff have also been noted, and we will take immediate steps to address this matter internally.Your loyalty to the PARKROYAL brand is highly valued, and we are truly sorry that your experience at our Darling Harbour property has led to a tarnished perception. We sincerely hope for the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future.Regards

4 out of 5
The staff were fantastic, super friendly and helpful. Loved that I could not hear the next door people. Loved the block out blinds.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Jeroen M. General Manager

Dear Patricia,Thank you for sharing your experience at PARKROYAL Darling Harbour. We are delighted to hear that you found our staff to be fantastic, friendly, and helpful. Ensuring a peaceful and comfortable stay is our priority, and we're glad that you appreciated the soundproofing and block-out blinds in your room. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay in the future.Regards

3 out of 5
Still no Tax invoice??? 72763348228896

Posted by on 22 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Jeroen M. General Manager

Dear Geoffrey, We apologise for the inconvenience regarding your tax invoice. We have sent through invoice to your email on file. Your satisfaction is important to us, and we appreciate your patience and understanding in this matter. If you do not receive please let us now.Thank you for for choosing PARKROYAL Darling Harbour, we look forward to welcoming you back.Regards

5 out of 5
Cannot express how helpful the team at the Park Royal have been with the situation that we had been placed in. The team where very helpful and new exactly where things & places were to assist me with my stay. Would recommend this place to anyone wishing to book here.

Posted by on 14 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jeroen M. General Manager

Dear Jeffrey, Thank you for your glowing review of PARKROYAL Darling Harbour.We are thrilled to hear that our team was able to assist you effectively during your stay and that you found their guidance and support invaluable. Ensuring our guests have a seamless and enjoyable experience is our utmost priority, and it brings us joy to know that we succeeded in making your stay comfortable and convenient.Your recommendation means a lot to us, and we sincerely appreciate your kind words. Should you ever plan to return to Sydney, we would be honoured to welcome you back to our hotel.Regards

5 out of 5
Our stay was perfect. The bed was great. The food was excellent and the staff were brilliant. We probably won’t stay there again as it’s way out of our budget. But five stars.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

11 Feb. 2024 by Jeroen M. General Manager

Dear James, Thank you for choosing PARKROYAL Darling Harbour and for sharing your wonderful experience with us.We are delighted to hear that you had a perfect stay, enjoyed our comfortable beds, excellent food, and experienced brilliant service from our staff. Your compliments mean a lot to us, and we will be sure to pass them along to our team.While we understand that our rates may not always align with every budget, we sincerely hope to have the opportunity to welcome you back in the future, perhaps for a special occasion or when your circumstances allow.Thank you again for your five-star rating, and we look forward to the possibility of hosting you again.Regards

About the PARKROYAL Darling Harbour, Sydney

Location 150 Day St, Sydney, NSW 2000

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Darling Harbour, Sydney. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 341 guestrooms or units
  • 10 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1985
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Central Station (1.7 km / 1 mi)
  • Metro station: Town Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

PARKROYAL Darling Harbour, Sydney offers 341 accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

ABODE Bar and Bistro - Onsite restaurant. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 40 for adults and AUD 20 for children
  • Covered valet parking fee: AUD 65 per day (in/out privileges)
  • Nearby parking fee: AUD 45 per day (656 ft away)
  • Rollaway bed fee: AUD 75 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Darling Harbour Parkroyal
  • Parkroyal Darling Harbour
  • Parkroyal Hotel Darling Harbour
  • Parkroyal Darling Harbour Sydney Hotel Sydney
  • PARKROYAL Darling Harbour Sydney Hotel
  • PARKROYAL Darling Harbour Sydney
  • PARKROYAL Darling Harbour, Sydney Hotel
  • PARKROYAL Darling Harbour, Sydney Sydney
  • PARKROYAL Darling Harbour, Sydney Hotel Sydney
  • PARK ROYAL

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • EarthCheck

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.