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4.2 out of 5

"I couldn’t fault the Hilton Taupo. Lovely spot. The restaurant was really busy and we had to wait for our table, however the manager bought us drinks ... " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

A luxury stay in Taupo awaits you at Hilton Lake Taupo. Within a 5-minute stroll you'll find Taupo Hot Springs and Waipahihi Botanical Gardens within a 15-minute walk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Bistro Lago, is open for breakfast, lunch, and dinner. Enjoy the 2 outdoor tennis courts, gym and sauna plus access to bike rentals. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 5-star Hilltop hotel, you'll be 1.4 km (0.9 mi) from Wairakei Geothermal Power Station and 2.6 km (1.6 mi) from Maori Carvings.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$229* Per night/room 4 Apr. - 5 Apr.

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Plus)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Lake Taupo ratings based on 257 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Lake Taupo

Everyone (153) Couples (61) Family (36)
5 out of 5
I couldn’t fault the Hilton Taupo. Lovely spot. The restaurant was really busy and we had to wait for our table, however the manager bought us drinks to make up for this Beautiful food and excellent wine list.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Tracey Poole

Kia Ora Kay,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality. Kay, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

3 out of 5
Reception staff rude and arrogant upon arrival because we had booked through a third party. Female Manager made a big deal about our request that if possible could bed be a king bed, she said this may mean they have to undo the two single beds to push them together as a king bed. In the end they made our “king bed” but laid a queen size mattress protector just under the bottom sheet , not properly secured on the mattress, when we worked out what the lumps were under our sheets we had to pull the bed apart and remove it ourselves. Due to the rude and childish treatment we didn’t stay a second night as planned.

Posted by on 29 Feb. 2024

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Comment from Hotel Management

18 Mar. 2024 by Tracey Poole

Kia Ora Matthew,Thank you for taking the time to post your feedback and review following your recent stay with us. We would like to extend our sincere apologies for your experience with one of our team members which was not reflective of the high standard that we are known for on this occasion. Our management team have reviewed your feedback and understand your frustrations. When you have a spare moment, please reach out to our front office team if you would like to discuss this with us further and we will try our best to make this situation right for you. Kind Regards, Hilton Lake Taupo

4 out of 5
Great hotel bit out of town. Pool area could have been bigger to cater for the property. Limited chairs and shaded areas. Meals however were outstanding compliments to the chef. Most likely would stay closer to the heart of the town next time.

Posted by on 13 Jan. 2024

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4 out of 5
Great parking for this horse float clean and friendly Lovely dinner at breakfast.

Posted by on 25 Oct. 2023

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Comment from Hotel Management

6 Nov. 2023 by Tracey Poole

Kia Ora Dianne,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Dianne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

4 out of 5

Posted by on 22 Oct. 2023

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Comment from Hotel Management

27 Dec. 2023 by Tracey Poole

Kia Ora Andrea,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards,Tracey PooleHotel Manager - Hilton Lake Taupo

5 out of 5

Posted by on 15 Oct. 2023

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Comment from Hotel Management

6 Nov. 2023 by Tracey Poole

Kia Ora Ian,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

5 out of 5
Great service and food, pool and spa was fantastic

Posted by on 10 Oct. 2023

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Comment from Hotel Management

6 Nov. 2023 by Tracey Poole

Kia Ora,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality.Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

5 out of 5

Posted by on 16 Jul. 2023

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Comment from Hotel Management

17 Aug. 2023 by Tracey Poole

Kia Ora Greg,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

5 out of 5

Posted by on 5 Jul. 2023

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Comment from Hotel Management

17 Aug. 2023 by Tracey Poole

Kia Ora Matthew,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

5 out of 5
Lovely stay. Was upgraded as requested and had a wonderful room. Most grateful yo Hilton for doing this

Posted by on 30 Jun. 2023

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Comment from Hotel Management

17 Aug. 2023 by Tracey Poole

Kia Ora Nicola,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed the room.Nicola, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

About the Hilton Lake Taupo

Location 80-100 Napier Road, Taupo, 3330

Property Features

Hilton Lake Taupo offers its guests a children's pool, an outdoor pool, outdoor tennis courts, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Hilton Lake Taupo. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Taupo hotel.

  • 113 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1889
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Lake Taupo offers 113 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Kitchenware
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Bistro Lago - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 39 per person
  • Covered self parking fee: NZD 30 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Taupo Lake
  • Hilton Lake Taupo
  • Hilton Lake Taupo Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Terraces Hotel Taupo
  • Terraces Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Hilton Lake Taupo Taupo
  • Hilton Lake Taupo Hotel Taupo

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.