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Hilton Lake Taupo

5-star property
80-100 Napier Road, Taupo, 0508 053 286
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4.2 out of 5
Very good!
See all 316 Wotif Reviews

"Lovely views of the lake, and great car parking as we were towing a large trailer. " More

By a verified traveller on Tue 27 Apr 2021

Points Of Interest

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Hotel Description

A luxury stay in Taupo awaits you at Hilton Lake Taupo. Within a 5-minute stroll you'll find Taupo Hot Springs and Waipahihi Botanical Gardens within a 15-minute walk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

LCD TVs with cable channels are featured in all 113 soundproofed rooms, and you can enjoy MP3 docks, safes, and hair dryers. Egyptian cotton sheets invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. 24-hour room service and irons/ironing boards are also available.

The restaurant, Bistro Lago, is open for breakfast, lunch, and dinner. Enjoy the 2 outdoor tennis courts, fitness center and sauna plus access to bike rentals. Business travelers can take advantage of conference space and a business center. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11 AM. There's also the convenience of self parking.

With a stay at this 5-star Taupo hotel, you'll be 4.4 km (2.7 mi) from Taupo Bungy and 4.6 km (2.9 mi) from Golf Club Taupo.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$153* Per night/room 2 Jun. - 3 Jun.

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room (Plus)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Lake Taupo ratings based on 316 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Lake Taupo

Everyone (239) Couples (49) Family (26)
3 out of 5
Lovely views of the lake, and great car parking as we were towing a large trailer.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

4 out of 5
Hotel was tidy & clean. Service was a bit slow in the restaurant but the food was good.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by Hilton Lake Taupo

Good Afternoon, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and please accept my sincere apology for the delayed service, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Please reach out to our Front Office Manager via our Front Office team at Hilton lake Taupo when you have a spare moment, and we will try our best to make this situation right for you. Kind Regards, Hilton Lake Taupo

4 out of 5
Beautiful setting, everthing well maintained and clean!

Posted by on 24 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Hilton Lake Taupo

Good Morning , Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

5 out of 5

Posted by on 5 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

5 out of 5
We stayed in 423. Bathroom was small and pokey. Two others rooms large and spacious😀

Posted by on 28 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for bringing this issue to our attention. Please accept my sincere apology for the space in your room, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Please reach out to our team at Hilton lake Taupo when you have a spare moment, and we will try our best to make this situation right for you. Kind Regards, Hilton Lake Taupo

5 out of 5
Amazing resort offering fantastic views, award winning food and the exceptional standard the Hilton brand is renowned for.

Posted by on 15 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and that the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the near future. Kind Regards, Hilton Lake Taupo

5 out of 5
Great stay. Lovely property. Close to town. Room upgrade. Restaurant ok but overpriced. However we are used to this! Hope to stay again later in the year.

Posted by on 14 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

2 out of 5
Called up and ordered 2 beers from room service ...never arrived... waited over 2 hours, called back 4 times only.to have phone line diverted each time with no ability to talk to a person. Very poor service

Posted by on 7 Mar. 2021

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Comment from Hotel Management

9 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post a review following your recent stay with us. I am sincerely sorry to learn that your experience with room service was not reflective of the high standard that we are known for on this occasion. Noting your overall review, please accept my sincere apologies for the shortcomings you mention. Your feedback has been thoroughly reviewed with Hilton Lake Taupo Front Office Manager. When you have a spare moment, please reach out to Hilton Lake Taupo and we will try our best to make this situation right for you. Kind Regards, Hilton Lake Taupo

5 out of 5
Staff were exceptional making feel highly valued.

Posted by on 7 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

5 out of 5

Posted by on 4 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Hilton Lake Taupo

Good Morning, Thank you for taking the time to post your review on Wotif following your stay at Hilton Lake Taupo. I am delighted that you enjoyed your stay with us and the team cared for you at this time. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in future. Kind Regards, Hilton Lake Taupo

About the Hilton Lake Taupo

Location 80-100 Napier Road, Taupo, 3330

Property Features

Hilton Lake Taupo offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Hilton Lake Taupo. For a fee, parking is available. This 5-star Taupo hotel is smoke free.

  • 113 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1889
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Airport: Taupo (TUO) (7.5 km / 4.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Lake Taupo offers 113 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Rooms are equipped with dial-up Internet access (surcharge). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Kitchenware
  • Egyptian cotton linens
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Bistro Lago - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 38 per person (approximately)
  • Fee for in-room wired Internet: NZD 9.95 per day (rates may vary)
  • Covered self parking fee: NZD 30 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Taupo Lake
  • Hilton Lake Taupo
  • Hilton Lake Taupo Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Terraces Hotel Taupo
  • Terraces Hotel Taupo
  • Hilton Lake Taupo Hotel
  • Hilton Lake Taupo Taupo
  • Hilton Lake Taupo Hotel Taupo

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.