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4.4 out of 5

"Clean inviting spacious would highly recommend for anyone of any age " More

By a verified traveller on Sat 24 Oct 2020

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Hotel Description

Quest on Durham puts you in the heart of Tauranga, steps from Tauranga Art Gallery and within a 10-minute stroll of Robbins Park. Highlights at this aparthotel include in-room kitchenettes, washers/dryers, and free WiFi.

You can enjoy a TV with satellite channels, and each apartment features a hair dryer, an iron/ironing board, and a desk. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop.

This business-friendly aparthotel offers free WiFi in public areas, a free grocery shopping service, and a terrace. Added amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. Continental breakfast is available daily between 6 AM and 9 AM. There's also the convenience of self parking.

With a stay at this 4-star Tauranga aparthotel, you'll be 8.2 km (5.1 mi) from Mount Maunganui.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$178* Per night/room 27 Nov. - 28 Nov.

Executive Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Superior Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quest on Durham ratings based on 193 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest on Durham

Everyone (97) Business (2) Couples (48) Family (46)
5 out of 5
Clean inviting spacious would highly recommend for anyone of any age

Posted by , from Nz otorohanga on 24 Oct. 2020

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Comment from Hotel Management

25 Oct. 2020 by Quest on Durham team

Hello Nikki, We are glad to hear that you had a pleasant stay with us. We appreciate your time to share your experience. Hope to welcome you soon again. Many thanks, Sanah Mirza

1 out of 5
Nothing at all to like about the Quest on Durham, starting with the rock hard mattress and going on to the lax attitude from the night manager to the loud music and talking from the container area nearby. Reported at 1.00 a.m. and continued until 2.30 a.m. The night manager advised there had been no complaints from the Quest - this beggars belief. Noise Control at Tauranga City council advised there had been complaints and they sent out an enforcement officer.

Posted by , from Auckland on 6 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Quest on Durham team

Ray Thank you for your feedback. The mattresses are new latex top medium mattress. At the time you contacted us, we had not received any complaints about the noise level and we are an apartment complex of 80 odd apartments of which most are privately owned. We did follow up by measuring the noise level (decibel) and then making a formal complaint to Council / Noise control. There was further follow up the next day where we clearly stated that if we were making that amount of noise (and in the open) our stereos would have been removed. We apologise for the inconvenience but please understand that we did not have any control over this. We wish you well going forward.

3 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Quest on Durham team

Thank you for your feedback. To assist in the future, it would be helpful to know how we can improve your experience with us. Regards and all the best going forward

4 out of 5

Posted by on 4 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Quest on Durham team

Thank you for your feedback. When staying with us next time, please let us know how we are able to make your experience more rewarding. All the best

4 out of 5
Good, òoooooooooooooooopoooooo òooòòoooooooòooooòooooooo

Posted by , from Wellington on 23 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Quest on Durham team

We appreciate your feed back and hope to see you again All the best for the future

4 out of 5
A very luxe feel to the place. Very quiet, rooms are big and spacious. Family friendly for kids of all ages, beds were so comfy and perfect for my kids both under 4. Bit on the pricey side.

Posted by , from Auckland on 19 Jul. 2020

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Comment from Hotel Management

21 Jul. 2020 by Quest on Durham team

Anonymous The Quest on Durham appreciate your comments and are glad that you and family enjoyed your stay with us. We are conscious of price but believe that it is fair. We hope to see you and family in the future Regards and all the best going forward

5 out of 5
We were allocated a very smart and spacious unit. Manager is a very kind and thoughtful lady. Look forward to staying again sometime.

Posted by , from Wellington on 30 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Quest on Durham team

The team thank you. It was a pleasure to have you stay with us and hope to see you again some time in the future.

5 out of 5
I liked the location close to shops and restaurants, nothing to dislike actually

Posted by on 28 Feb. 2020

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5 out of 5
Easy to check in and check out. Nice room and very tidy very relaxing weekend stay.

Posted by on 23 Feb. 2020

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5 out of 5
The location the room staff excellent would love to go back

Posted by , from Waihi on 22 Feb. 2020

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Property Features

Quest on Durham offers its guests a terrace, tour/ticket assistance, and complimentary newspapers in the lobby. Public spaces have free WiFi. The business-friendly Quest on Durham also features laundry facilities, dry cleaning/laundry services, and a complimentary grocery shopping service. Parking is available for a fee. This 4-star Tauranga aparthotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 2 levels
  • 16 sq m of conference space
  • Built in 2006
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tauranga (TRG) (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest on Durham offers 29 accommodations with washers/dryers and hair dryers. Accommodations at this 4-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. This Tauranga aparthotel provides complimentary wireless Internet access. Satellite television is provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6 AM to 9 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after hours will receive lock box codes.

This property's front desk is open during the following times:

  • Monday - Friday: 7:30 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 25.0 per night.
  • Cribs (infant beds) are available for NZD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 per person (approximately)
  • Self parking fee: NZD 15.00 per day (in/out privileges)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)
  • Crib (infant bed) fee: NZD 10.0 per night
  • Rollaway bed fee: NZD 25.0 per night
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Aparthotel Tauranga
  • Quest Durham Aparthotel Tauranga
  • Tauranga Quest
  • Quest Tauranga Aparthotel
  • Quest Durham Tauranga
  • Quest Durham
  • Quest Durham Aparthotel
  • Quest Tauranga
  • Quest on Durham Tauranga
  • Quest on Durham Aparthotel
  • Quest on Durham Aparthotel Tauranga

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Quest on Durham.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.