2/10 Terrible
Natasha
29 Dec 2025
I booked City Suites very unexpectedly due to a sudden family tragedy. Sadly, our plans changed within two hours as it became too difficult for us to travel, and I immediately contacted the hotel to request a refund on compassionate grounds.
Despite sending three separate emails, I never received a response, and no refund was offered. This happened right before Christmas, during an already financially and emotionally difficult time, which made the lack of communication especially upsetting.
I understand hotels have policies, but some acknowledgment or response would have gone a long way. Being completely ignored after explaining the circumstances felt very disappointing and uncaring.
I would advise others to be absolutely certain before booking, as in my experience there was no flexibility, refund, or reply from the hotel when plans had to change unexpectedly
Natasha
Stayed 2 nights in Dec 2025