New Otani Hotels - accommodation in Waikiki

Room was clean, but very outdated. Dirty carpet, wallpaper peeling off. Old and dusty, definitely overpriced. Pools and hot tubs were dirty and had gross bandaids floating around, didn’t seem like they were maintained well. Staff was all nice except restaurant staff all seemed miserable and like we were an inconvenience to them. I paid for an ocean view but got a partial and was told I would get a room when available, never got a full ocean view so that was really disappointing. Over heard a couple in the hottub have the same experience but they got upgraded their second night there. Very family friendly but so overpriced for the quality of everything. I definitely wouldn’t stay here again.

Room was well kept,staff accommodation excellent.

Really outdated hotel. Room 3951 is just awful. Carpet is tearing, door trims are chipped, wallpaper is ripped and falling, bathroom tub is rusty. I did not feel clean. My partner and I were severely disappointed. The hotel needs a major renovation. I personally, will not be a repeat customer of Hyatt in Waikiki.