West Auckland Holiday Packages

The property is secure, and guests are provided with a key fob to access both the building entrance and the elevator. CCTV cameras are in operation throughout the property, which adds an extra sense of security. The location is excellent, right in the CBD and within walking distance of the Sky Tower, bus and train stations, shopping areas, restaurants, and nightlife. The staff are friendly, helpful, and accommodating. Please note that you may hear some street noise at night, so if you are a light sleeper or sensitive to noise, this may not be the best place for you. Guests should bring their own toiletries, including a towel and slippers. The shared kitchen is well-equipped with useful appliances, and there are token-operated washing machines and dryers available. If you plan to spend most of your day exploring the city and simply need a comfortable place to sleep at night, this property offers good value for money. One suggestion for improvement would be to upgrade the rooms and bedding. Modernising these facilities would enhance the overall guest experience, and I believe guests would be willing to pay a little more for the added comfort.

I stayed at this hotel last night. Unfortunately, my experience at reception was disappointing. One of the female staff members was very rude and aggressive in her attitude. She did not greet or welcome us, and her tone made us feel uncomfortable. It seemed like she was speaking to customers in a harsh and intimidating way rather than providing friendly customer service. I hope the management will address this issue and provide better customer service training, as a warm and respectful welcome makes a big difference to guests’ experiences.

Loved our stay and very much appreciated the room upgrade, card and chocolates - a super lovely gesture to make our anniversary even more memorable. The rooms seemed well sound proofed from city noise outside. The room had everything we needed, comfortable beds and well thought out. All the staff were so friendly and helpful, a really good vibe. The heated pool was nice especially if you hit it at a quiet time or respectful families - but if you’re unlucky to get squealing kids in the pool it feels chaotic and loud. The location was perfect and so close to great restaurants. Sky Bar was a highlight, great cocktails and amazing views.

Friendly and relaxed atmosphere

Staff were helpful, and very accommodating of our later arrival. Room was as expected for the price we paid. Only thing that wasn't great was the lack of ventilation in the bathroom, the entire bathroom was dripping wet after using the shower which left us having to use our towels to dry the floor, meaning we needed more towels and couldn't help with the environmental notice. Otherwise it was what we needed to rest our head at the end of each day for our short trip.