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Europe Hotel & Spa

Property class: 4

Photo gallery for Europe Hotel & Spa

A wooden balcony with wicker chairs and a glass table, overlooking a snowy mountain landscape.
Creator video - submitted by Simblossom Nest
A modern bathroom with a freestanding bathtub, wooden accents, and a skylight.
A hotel room with a large bed, a desk with a chair, a small table, and a view of mountains through the window.
A dining area with a round table set for two, wooden walls, and hanging pendant lights.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$544
includes taxes & fees
19 Nov - 20 Nov

Explore the area

View map
Riedstrasse 18, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Kirchbrücke
    ‪2 min walk‬
  • Place, Sunnegga Ski Resort
    ‪3 min walk‬

Room options

View all photos for Family Double Room, 1 Double Bed with Sofa bed

A modern hotel room with a grey sofa, a large bed, wooden wardrobe, and a wall-mounted artwork.

Family Double Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Classic Double Room

A bedroom with a large bed, two chairs, a small table, a TV, and a window with curtains.

Classic Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room

A modern bedroom with a large bed, a TV mounted above it, a wooden cabinet, and a balcony with a view of trees.

Design Double Room

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room, Mountain View

A balcony with a wooden railing, a green armchair, a small round table with fruits, and a bed with white bedding.

Design Double Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Superior Family Room

A wooden ceiling with exposed beams and a recessed light above a bed with white linens.

Design Superior Family Room

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Panoramic Suite

A wooden balcony with wicker chairs and a glass table, overlooking a snowy mountain landscape.

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, Mountain View

A hotel room with a wooden ceiling, a large bed with a dark headboard, a bedside table with a lamp, a bathroom with a sink and mirror, and a large window with curtains.

Superior Double Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Zermatt

At Europe Hotel & Spa you'll be within steps of Zermatt-Matterhorn Ski Paradise and Kirchbrücke. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include hot stone massages and sports massages along with facials, body treatments and mani/pedis. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the Hot tub and sauna. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Free continental breakfast is available daily between 7:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Kirchbrücke - 2 min walk - 0.2 km
  • St. Mauritius Church - 3 min walk - 0.3 km
  • Mountaineers Cemetery - 3 min walk - 0.3 km
  • Sunnegga Ski Resort - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 11 min walk

Restaurants

  • ‪Elsie Bar - ‬5 min walk
  • ‪Hotel Post Zermatt - ‬8 min walk
  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Stefanie's Creperie - ‬7 min walk
  • ‪Old Zermatt - ‬2 min walk

About this property

Europe Hotel & Spa

Europe Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

A sauna, spa services, and a library are also featured at the business-friendly Europe Hotel & Spa.

This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 5 levels
  • 2 buildings
  • Continental breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Europe Hotel & Spa offers 38 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms. Services include hot stone massages, sports massages, facials and body treatments.

Similar properties

A modern spa area with sun loungers and a view of a snowy mountain landscape.
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 552 reviews
The price is NZ$857
includes taxes & fees
15 Nov - 16 Nov
BEAUSiTE Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Europe Hotel Zermatt
Europe Zermatt
Europe Hotel And Spa
Europe Hotel Spa
Europe Hotel & Spa Hotel
Europe Hotel & Spa Zermatt
Europe Hotel & Spa Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Europe Hotel & Spa?

Europe Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Europe Hotel & Spa?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Europe Hotel & Spa on 19 Nov 2026 start from NZ$544, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Europe Hotel & Spa?

Yep, there is an onsite spa at Europe Hotel & Spa. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Europe Hotel & Spa have a pool?

Europe Hotel & Spa has an indoor pool.

Does Europe Hotel & Spa serve breakfast?

You bet, complimentary continental breakfast is on offer daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at Europe Hotel & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Europe Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Europe Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Europe Hotel & Spa?

Furry friends are welcome at Europe Hotel & Spa, with food and water bowls on offer.

Europe Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 338 out of 424 reviews
Rating 8 - Good. 75 out of 424 reviews
Rating 6 - Okay. 7 out of 424 reviews
Rating 4 - Poor. 2 out of 424 reviews
Rating 2 - Terrible. 2 out of 424 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, had a great stay. Rooms, breakfast, service all were great!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! The staff is amazing
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Restaurant is excellent. We had a wonderful stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , very helpful . Great property.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to different places and different hotels but this hotel really touched us! From the pickup at the station to our last breakfast, the service provided was just amazing. If you are planning to stay here. Include the dinner, you will be amazed with a 5 course dinner😍. Thank you for making our vacation memorable!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent scenery and services , will definitely come back again!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic stay! We were so impressed with the hotel and spa and staff and breakfast! Would definitely recommend to people and stay again.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely family hotel. Great design, super comfortable beds and lovely staff.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A great place
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was quite pleasant. The room, while not spacious enough for two adults and two kids, could have accommodated more comfortably. However, the property itself was lovely, with beautiful views from the room balcony. The breakfast spread was also impressive, offering a wide variety of options, especially for vegetarians
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel in Zermatt. The staff were so hospitable and friendly, the facilities were well-maintained and clean (we especially loved the wellness facilities) and enjoyed a Matterhorn view from our room. Loved every bit of our stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Highly recommended ❤️😃🙏
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel with the Best View & Amazing Staff!!
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

A wonderful stay. The staff were very helpful & friendly. Lots of lovely touches throughout the hotel, great spa too.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay.
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Europe Hotel in Zermatt was a wonderful hotel and made me feel so welcome. The staff was excellent and super helpful, the hotel was very well appointed & taken care of, and the overall experience was perfect. Highly recommend this hotel and can’t wait to visit again!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful cozy hotel. Staff super friendly. Rooms very clean and beautiful. We stayed in family room and we loved it. Shuttle was available to the train station. Absolutely loved our stay.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is absolutely spectacular. The location is perfect, the rooms are very comfortable, the spa is well-equipped, the breakfast has absolutely everything, and the shuttle service is punctual. The only drawback is that the concierge doesn't handle restaurant reservations.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Exceptionally clean and comfortable room, friendly and attentive staff, central location. I wish the restaurant would offer more dinner menu items.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel gem in the center of Zermatt

Excellent hotel well located right in the center of Zermatt. Well appointed rooms, very good breakfast and dinner, attentive service. Highly recommended.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Staff was amazing and so friendly!! Hotel was top notch!!! Loved it!!!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The rooms were well-appointed and we were treated to a view of the Matterhorn from our room. We enjoyed a relaxing drink at the bar patio where the staff was very accommodating. The breakfast offered a wide variety of items. A wonderful stay all around.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Renovated and excellent location. Wonderful breakfast. For sure, I will come back next time.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our first time in Zermatt. This is a very good choice for ski season. We even can saw the Matterhorn every morning breakfast time from the hotel. The service is good. Kind and helpful.
Stayed 5 nights in Dec 2025